Part 2: Introducing PlexPass - Plex Blog

Part 2: Introducing PlexPass

, , | 28 Aug 2012 | by 265 Comments

(If you haven’t already, get the latest media server we released in Part 1)

I just went back and checked, and the first entry on this blog was written over four and a half years ago. Has it really been that long? We were just barely getting video playback working, and there was no media server, iOS app (heck, there wasn’t even an App Store for iPhones yet!) or any of the other parts that make Plex what it is today.

Over the years, many of you have supported Plex in different ways; you’ve contributed bandwidth, time and knowledge in the forums, and you’ve donated repeatedly and generously. And we truly appreciate it! Up until now, though, we haven’t had any means of distinguishing the die-hard Plex supporters from the more casual users.

Today, that’s changing.

We’re excited to unveil PlexPass – our brand new offering. As a PlexPass member, you’ll get a number of benefits:


1) First of all, PlexPass gets you early access to new features. We’ll be making select new features available to PlexPass members earlier than we otherwise would, and you’ll get to play with them and give us feedback and suggestions. Make your friends jealous. (And yes, we have a juicy new feature to get this kicked off in style.)

2) We’re going to be introducing some premium features. Fancy, shiny things with lots of sparkle (and not the sort that comes with fangs and neck affinity). As a PlexPass member, you’ll get free access to those features while we’re testing them out.

3) PlexPass members automatically get access to private forums for discussing these new features. There’s another forum for voting on bugs & features to help us with prioritization. And there is another one we’re calling for people needing a bit of extra help with issues they may be running into. Hey, you’re a PlexPass member – we’ll give you some extra love!

4) Last, but not least, PlexPass members get discounts on premium features once they’re made available to the general public.

What if you don’t want to sign up for PlexPass? Well, life continues on much like it has. You’ll still get new features when we release to the general public (except for premium features, of course). This is our way of being extra awesome to the PlexPass members, not less awesome to the rest of you.

In summary, PlexPass members get the best possible Plex experience, above and beyond what was previously possible. You get to show off to your non-PlexPass friends a bunch of cool new stuff before it’s generally available, and hey, we’ll even badge your forum posts with the tasty Alexis-designed badge above so that everyone can see you’re a member. And with your support, and your early input and feedback on new features, we can build a better Plex together!

As for the cost, PlexPass is just $3.99/month. I hear it’s sort of passé to compare this with a cup of coffee, so I’ll just note that this is way cheaper than a good microbrew at your favorite watering hole. After tipping the goateed waiter who’s working on that screenplay. You can sign up here, once you’ve signed into your myPlex account.

So what of this tasty new PlexPass-only (for now) feature we’re rolling out today? That’s detailed in the next post.

Just in case you were wondering, Barkley is a proud PlexPass member.


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265 Comments so far

  1. RogerIrrelevant August 29th, 2012 11:46 am

    Joined! If nothing else, simply to support the product :)

  2. Hg August 29th, 2012 11:47 am

    Bollocks to that.

  3. Ed August 29th, 2012 11:50 am

    Same here… I thought about waiting to see what the first premium feature was, but then I realized that Plex has been a premium feature for me for years.

  4. Westyfield2 August 29th, 2012 11:50 am

    $30 a year? Consider it bought!

  5. shaug August 29th, 2012 11:56 am

    I will happily pay $30 a year to support Plex. It’s integral to my family’s entertainment consumption, and has been for years. Premium features? Fine. But they’re just icing on some of the best tasting cake around.

  6. Steve August 29th, 2012 12:02 pm

    When I see an effort to improve the Mac Plex client, and in introduction of long needed features like user profiles then I’ll consider buying this service. Until then, the efforts to expand the install-base without any concern for the features needed to support original users, and the ever expanding multi-device household, has me concerned about what the direction of this product truly is.

    We keep hearing things are on the roadmap, but if this is now going to be a pay product, the people paying and potential customers deserve to know what the roadmap is, beyond surprise blog announcements.

  7. diamondsw August 29th, 2012 12:06 pm

    Done! I’ve wanted to support this for years and always wanted a peek behind the veil, so to speak – this was a no-brainer.

  8. siulas August 29th, 2012 12:10 pm

    Paypal support?!

  9. Eric August 29th, 2012 12:15 pm

    That actually ends up being close to $50/year, $47.88 to be exact. I am all about supporting Plex but that’s kind of pricy. I feel like something closer to $25/year is more reasonable for the listed benefits.

    I use Plex a lot and I absolutely love it and I am more than glad to support it, I just think almost $50/yr is kind of steep.

    Does this mean future releases are going to be delayed longer for those who don’t want to go the plex pass route?

  10. elan August 29th, 2012 12:16 pm

    @Eric: the yearly plan is $29.99, much closer to $25 than $50 :)

    The idea is that we’ll release earlier than we usually would for the PlexPass people, so the non-PlexPass members will get the feature at the usual time, but hopefully higher quality because of the feedback from the PlexPass peeps!

  11. Jorge Asch August 29th, 2012 12:21 pm

    Bummer. I donated to $100 to Plex less than a month ago. I could have waited and payed for three full years of Plex Pass! Now I have to fork another $30.

  12. Sulo August 29th, 2012 12:26 pm

    Did I understand correctly, that I should pay to be a beta tester?

    I would support plex but I do not see a benefit in paying for Buggy releases when I get the final for free….

    just my two Cents

  13. elan August 29th, 2012 12:27 pm

    @Jorge: I’d be happy to refund your $100, we really appreciate all your support! Just contact me via email (elan at plexapp dot com) and we’ll get you sorted out!

  14. Lava August 29th, 2012 12:32 pm

    Plex, you want me to pay you to beta test your product? Where in the heck did this idea come from? Donating to an open source cause is one thing. Paying you to be your text dummy, not smart…

  15. Lava August 29th, 2012 12:33 pm

    Sorry, test dummy…

  16. canadrian August 29th, 2012 12:34 pm

    Oh, great, a paywall. Just what I always never wanted. Since Plex has been a stellar product from its beginnings until today, I’ll buy you a coffee every month. But $3.99/month is $47.88/year, which means you’ll be getting a lot more out of me than what XBMC or various other solutions cost. The cost of a Plex Pass would buy a Boxee Box in a couple years. Not to mention all the other “Premium” features you’re going to lock behind a paywall.

    I realize there’s a lot of hard work going into Plex, hard work takes time, and you should probably get paid. At least you’re not shoe-horning ads into Plex (yet). But as excited as the Plex dev team are for these new “features”, the institution of a paywall is never a reason for us users to jump for joy. We’ll just take the beating in resignation that this is the way the world is (and at increasing frequency).

  17. Michael909 August 29th, 2012 12:41 pm

    will we be able to pay for a full year in advance or do we have to pay the 3.99 every month.

    i love plex been using it ever since i got my first mac computer.

  18. elan August 29th, 2012 12:42 pm

    @canadrian: Appreciate your thoughtful comments and support! Note that it’s not exactly a standard paywall, since everyone will get the new Web Client before too long for free. The idea behind PlexPass is sort of that of a “backstage pass” – you can still enjoy the concert without it, you just don’t get to do naughty things with the band after the show. That was probably a horrible analogy.

  19. elan August 29th, 2012 12:42 pm

    @ Michael909: there is a yearly plan as well.

  20. Michael909 August 29th, 2012 12:43 pm

    nice will be signing up soon

  21. Chrispy August 29th, 2012 12:53 pm

    Elan great news, and am happy to support the team. Just signed up for a yearly plan.

  22. elan August 29th, 2012 12:56 pm

    @Lava: The great thing is that it’s totally up to you. Feel free to wait for the final release :)

  23. Cedico August 29th, 2012 12:58 pm

    Would love to join! But could you please add Paypal or a similar service which supports direct money tranfers or prepaid cards (hate the last option but it’s something! ;-)).

  24. Mick August 29th, 2012 12:59 pm

    Credit cards only? Will this change in the future so we can PayPal/Goole Wallet etc.?

  25. elan August 29th, 2012 1:05 pm

    @Sulo: totally understand, and it’s obviously your prerogative :) some people love early access to things, and maybe the next PlexPass feature will change your mind ;)

  26. elan August 29th, 2012 1:07 pm

    @StevenDavis: This is not becoming a “pay product”. Read the post carefully. The web client will be free for everyone before too long, and you’re welcome to wait :)

  27. ananke August 29th, 2012 1:11 pm

    Could you elaborate on this last point:

    “4) Last, but not least, PlexPass members get discounts on premium features once they’re made available to the general public.”

    Seems we have to brace ourselves for a much more expensive experience altogether. I imagine this would imply services, rather than just extra features. Quite honestly, I would have loved to be able to donate towards development of Apple TV client, but as it stands, it’s still a community effort. The iOS clients [one for me, other for the spouse] are likely not sufficient to fund all the great development that has taken place. However, at the current price level, the PlexPass is received here with mixed emotions.

  28. Alastair August 29th, 2012 1:14 pm

    So what of the premium features, will these be content related? It’d be a shame of program features became paid for…

  29. Andre Reis August 29th, 2012 1:14 pm

    Elan, just got the yearly plan. But my forum account is not the same as my myPlex account.

    What should I do?

  30. elan August 29th, 2012 1:22 pm

    @ananke: I’d be happy to, and thanks for your interest. You’re absolutely right, it implies services. myPlex costs us money to run every month, so it makes sense for us to offer some premium services to offset that. We want to be around for a long time, and keep bringing you the best media experience on the planet. The good news is that the new Web Client will be available for everyone for free before long, so you’re not losing out on anything for long :)

  31. elan August 29th, 2012 1:22 pm

    @Andre Reis: send me an email and we’ll get them connected :)

  32. fhb August 29th, 2012 1:25 pm

    @elan they are probably refering to premium features, I think the plex team is going a dangerous route here, no significant feature updates for the original user base (mac server + mac client) for quite some time and now were supposed to welcome this “big surprise”, perhaps you could explain your ideas about premium features a bit further, this might eliminate some worrys about the future of plex.

    Anyway, still loving the product :)

  33. Jason Stiefel August 29th, 2012 1:38 pm

    I’ll join, but only in hopes of first class Netflix and Hulu support. Or even working plugins!

  34. elan August 29th, 2012 1:40 pm

    @Jason: We very much appreciate the support. Bear in mind that as to your wish, many times “first class” support depends on the provider wanting to provide it. We’re working with Netflix to try to resolve some changes they made on their end that mostly broke the channel.

  35. Jason Stiefel August 29th, 2012 1:40 pm

    I feel like I should have noted that I’m extremely grateful for all the work put into Plex and the plugins up to now – can’t wait for more!

  36. elan August 29th, 2012 1:45 pm

    @fhb: Totally understand where you’re coming from. From my perspective we’ve made massive amounts of improvements and fixes to the media server in the last few months (hey, I can now browse and play my library from my PS3!) over the last few months, and will continue to do so. We also have plans to update the Laika client as well. The premium features we have planned at the moment are optional service-based features, which some people will hopefully be interested in, and others obviously won’t. We’re never going to take away anything you had for free, and we’ll continue to enhance the platform and bring it to more devices and platforms!

  37. Jason Stiefel August 29th, 2012 1:46 pm

    @elan – thanks for responding! I figured as much after comparing the public API with say … The apple tv integration.

    I’ve recently moved back to ATV3 as my primary display to gain access to Netflix, Hulu and rentals due to a slowdown in growing my own library. So I’m feeling the pain a bit in turning off my Plex client but looking forward to the platform as a solution that can grow to meet all my needs.

    Thanks again!

  38. Me August 29th, 2012 1:48 pm

    Well, given that Plex continues to give me so much trouble with transcoding, I guess this is the kick in the butt I need to find another/better solution.

  39. elan August 29th, 2012 1:58 pm

    @Me: The completely optional PlexPass which gives you something a bit earlier but you’ll get for free soon anyway? I’m truly sorry it acted as that kick in the pants, and if you can point me to a forum thread on your transcoder issues I’d be happy to have a look :)

  40. Aaron Winning August 29th, 2012 2:00 pm

    There is only one reason I would pay for this, and that’s because Plex is awesome! Made my media handling so much easier!
    Already signed up for 12 months and ready to go! Come at me bro!

  41. Kevin August 29th, 2012 2:06 pm

    Joined. Paid. Done. You can have my money with pleasure, you guys make the best product. Keep up the great work.

  42. reszound August 29th, 2012 2:14 pm

    Well I’d be happy to support it for a while, but sheesh things need to “just work” first don’t they? I tried upgrading to 9.5 client last week and hit nothing but trouble – anything outside of plex is unusable while the client is running as it’s maxing out the cpu for some reason, and basic stuff like screensavers dont work on the new skins. It seems I’m one of many suffering from this issue so I’ll sit on 9.3 indefinitely at this point – it’s doing everything I need it too and it’s trouble free. All this bells and whistles stuff is great, but added complexity brings a longer list of bugs to add to ones that still aren’t fixed – a solid consolidation of everything at this point would get me more excited about something like PlexPass, not more potential for bugs. Anyway, the ios app is awesome though and watching stuff on the ipad has just about replaced watching stuff on tv for some strange reason.

  43. A Plex User August 29th, 2012 2:26 pm

    Wow. Splitting the userbase? THAT IS quite the surprise. I mean I can understand you wanting to profit somehow from this software…but this is the beginning of a slippery slope. “Completely optional…but you’ll be missing out on these GREAT features by not subscribing!” We’ll see where that goes in the coming years. I’m thankful for all your years of hard work, regardless. Plex has been fun.

  44. Jack Powell August 29th, 2012 2:43 pm

    $30 is coming your way. Thanks for the last several years of a FREE amazing product. My friend and I were discussing the value proposition of plex and both come to the conclusion it’s easily a $1000 dollar product. 4 years of free daily use (The only app I use every day) is under $1 a day and is an amazing deal.

    Everyone is entitled to their opinion, but it’s really sad that so much of this generation thinks they are entitled to everything to free. Plex gives so much and asks for so little. Too bad for them I guess, I’m getting early access to Plex!


  45. Ian August 29th, 2012 2:51 pm

    Signed up and I won’t even nag you about that one feature I really really want that I always nag about. :-)

    Plex is awesome.

  46. Dave August 29th, 2012 2:53 pm

    Sorry, but $30 a year is more than I pay for important apps like LastPass and XMarks. I pay just a bit more than that to backup all my computers to the cloud. No way am I paying $30 a year to beta test a DLNA app. Add to this the fact that I purchased both the Android and Google TV apps (twice for GTV – one for me and one for my son).

    Make it $15-20 a year and I’ll gladly support you. Even if it is just for ‘early access’…

  47. elan August 29th, 2012 3:12 pm

    @A Plex User: I’m sort of confused, the Plex iOS app is $4.99, does that split the userbase? The great feature discussed today will be available in final form to everyone before long for free. So there’s really not much splitting going on; we’re offering something extra cool for the hard core Plex fanatics.

  48. elan August 29th, 2012 3:13 pm

    @ian: how can you, didn’t we implement it? :-p

  49. Cesar August 29th, 2012 3:13 pm

    Elan, Thanks for your hard work on Plex Media Server and all the Plex clients. Even if it started as a XBMC fork, I have seen it moving in a different direction over the years, and I can tell you I’m very happy with the client/server model. I have several different clients connected to a single library and I can start on one device and finish on a different. That is WAY easier than having to do abracadabra stuff with SQL in order to obtain the same thing with XBMC.
    I have signed for one year only to show my support and to thank you for all the time I have used PMS and the Plex client for free on all my devices.
    Keep up the good work

  50. Cesar August 29th, 2012 3:16 pm

    On a side note, I have tried playing a few Movies and TV shows on the new web client and could not find how to make it display subtitles (neither automatically, from the PMS settings, nor manually, or externally, from SRT files saved on the same folders).
    Thought you should know.

  51. elan August 29th, 2012 3:22 pm

    @Dave: Totally understand. You might be tempted by future features, and you might not, but either way you’ll have the new Web Client for free before long and I appreciate you reading and taking the time to comment.

  52. elan August 29th, 2012 3:27 pm

    @Cesar: that’s one of the things on the list to add, shouldn’t be too tricky to act like the iOS client in that regard.

  53. Bellboy August 29th, 2012 3:36 pm


  54. Cesar August 29th, 2012 3:53 pm

    Thanks Elan, just make sure to give it a high priority, because I’m sure there are thousands of foreign language users, like myself, that rely heavily on subtitles to understand what is going on on our favorite TV shows.

  55. Brian August 29th, 2012 4:50 pm

    I am very impressed with the progression of plex. The web client is a pretty amazing accomplishment. Any chance that the ps3 browser will be supported?

  56. elan August 29th, 2012 4:54 pm

    @Brian: excellent question, the HTML should be much more compatible than before, but I honestly have no idea what browser the PS3 uses. If it doesn’t support HTML5 HLS or Flash, video wouldn’t play. It’s sad, because the main interface on the PS3 is so nice and fluid, if it just gave a tiny bit more metadata it would be awesome. That being said, I quite like browsing Plex with the PS3, especially the myPlex queue, just feels so cool that it’s even possible :)

  57. Bryan August 29th, 2012 6:52 pm

    Any word on updates to the OSX Plex Media Center? I am still unable to use the Laika version with my Harmony. I just get the apple remote overlays.

  58. Simo August 29th, 2012 6:59 pm

    Elan, tell us more about 3) Features, etc.

    Will we be able to suggest new features, or only vote on certain features the Plex team are working on at the time?

    For a while I’ve been thinking the Plex forums aren’t the best place for feature requests as they seem to get buried (IMHO the forums are more suited to support).

    Will the voting system be powered by ‘uservoice’ or similar?

  59. elan August 29th, 2012 7:21 pm

    @Bryan: What version of OS X? I’d heard of issues with some versions breaking remote support. Make sure the input helper is running, and enabled in the preferences.

  60. elan August 29th, 2012 7:25 pm

    Simo: The private forums are just supposed to be a place for a bit of extra love. The forum/bug voting forum is just intended to provide us a view of “hey, here’s what our most avid Plex users think is important”. It’s not a promise to implement every suggestion in there, of course :) We’re just using the post up voting feature already on the forums.

  61. Jeremy August 29th, 2012 7:43 pm

    I agree this may split the user base as a free product is now turning into a freemium product and at first I wasn’t a fan but then being the positive guy I am I thought lets look on the bright side

    1. If you don want to pay you don’t have to. You’ll still get the features just maybe a little later than other people. Then again some people don’t download the latest for weeks or months anyway so does it matter that much?

    2. If your heart moves you to donate, now you get something for it! You didn’t get anything special before.

    3. Paying for software supports the developers which in turn means the chance Plex is around and has a level of development commitment just increased.

    In the end, everyone wins!

  62. Mike August 29th, 2012 8:23 pm

    This may be the day that Plex looks back upon someday as the beginning of the end…hope not, but that is my gut feeling. I don’t see myself paying….as many others have also pointed out. Good luck, because you’ll likely need it.

  63. MTI August 29th, 2012 8:39 pm

    OK, so I have some mixed emotions about this…

    1. I’ll gladly support the development of Plex – it has evolved into a solid platform, and me and my family use it every day. Even my 2 year old son uses Plex on his iPad to watch his kids movies. The thing is: I already feel that I have supported you by donation, by actively participating in the forum discussions, by buying the iOS app thrice, by recommending the platform to friends and family (with sales of multiple iOS app as the result). You want more? OK, no problem, but it makes me rather uneasy regarding the future of Plex…

    2. The price is somewhat high. It’s almost like buying the iOS app repeatedly every other month…

    3. I think you frame/sell it very unfortunately: The loyal users now have to pay for being loyal. When I first read the post, I thought “wow, now those of us who have been around supporting/caring for a long time will get some extra love – for free…”.

    4. What are the premium features that will be available for a discount for PlexPass users? Before I commit (to a yearly plan at least), please elaborate on these features or the nature of them.

    5. Before you add the bells and whistles, I think it would be much more fair to get the core features in place. First thing that comes to my mind: Parental Controls…

    Anyway, I’ll head over and sign up for one, 1, month of PlexPass – I hope it is worth it… :-)

  64. Erik August 29th, 2012 8:43 pm

    I’m with Steve up there. I am happy to support Plex monetarily, but at the moment all I am seeing is a loss of focus. When Plex started, it had one goal in mind: To become the media centre for the rest of us. To reduce the complexity and geekiness of XMBC and it’s ilk, yet not become as anaemic as the then Front Row.

    What do we have now? Web clients? Windows servers? Linux? Android? LG players? PlayStation? By diversifying into all these platforms you have completely lost focus. Where are the updates for the Mac clients? Where is the love for the UI? Why are there still sound bugs? Why, after five years have you not had the guts to call it a 1.0 even?

    You diversified where you should have focused and sadly become the Firefox of media centres. Don’t get me wrong, I still love Plex and will probably still pay to become a beta tester (which is when you boil it down, really what the PlexPass is), but a road map and some much needed focus on your core: Being the best media centre for Macs and iOS.

  65. sandman4sure August 29th, 2012 8:45 pm

    I would love to get PlexPass, but it gives me a “There was an error creating the subscription: Declined” error…
    There is nothing wrong with my Credit Card though, it works everywhere else.

  66. elan August 29th, 2012 8:52 pm

    @MTI: Welcome :) Thanks so much for taking the time to write up your thoughts. It’s been a long day, but I’ll take a few minutes to reply to a few of your points:

    1) We obviously appreciate your evangelism, support, and donations (and we wish there was an easy way to “back convert” them to PlexPass time). Bear in mind that PlexPass is fully optional, as opposed to say, paying for the iOS app. In this case, we plan on making the Web Client free – you’ll just need to be patient while we make it even more awesome.

    2) Again, fully optional. You don’t need to get PlexPass. It’s for people who want to support us further, and get early access to cool new stuff.

    3) You’re not paying to be loyal, you’re paying to get new stuff and help us build an even more awesome platform. You’re buying us a beer once a month to show us how much you love us, and we’re giving you new stuff early and giving you love back. But feel free to drink the beer yourself, and you’ll get the non-premium stuff anyway.

    4) I can’t tell you what the features are, because Barkley would bite my leg. I would imagine that they will be interesting “aspects” to the service that might interest some part of our userbase.

    5) We hear that feature request quite a bit :)

    Welcome, and thanks for your support :)

  67. elan August 29th, 2012 9:03 pm

    @sandman4sure: we’ve heard of a *few* people having that error, we’ll send a note to BrainTree and see what they suggest. Can you give me any more details on your card? The other one was a VISA Electron.

  68. elan August 29th, 2012 9:14 pm

    @Mike: “Beginning of the end” because we came out with an optional premium plan for Plex fanatics which offers them some nice perks? And are thinking about some premium features? And we’ll need luck because not everyone will be interested in it? Not sure I quite follow the logic, but I do hope you try the new Web Client when its available for everyone, I think you’ll like it :)

  69. MTI August 29th, 2012 9:18 pm

    Well, I just tried the Web Client, and it is great. Hopefully, this is the level of greatness that we can expect. If so, I’ll happily pay…

    One quick question: As a PlexPass user, will my myPlex friends (with whom I share subsections of my library) get access to the Web Client? Or will they also have to pay the fee?

  70. elan August 29th, 2012 9:25 pm

    @Erik: Nice to see you as always. Please allow me to retort:

    What you’re seeing is not loss of focus. You’re seeing laser-sharp focus on something different from what you would choose to focus on. You’re a Mac user with an iOS device and would prefer that we spent all of our time making those specific products even more awesome. I understand that, but that is your personal priority, and we have a bigger vision.

    We have more Windows users than Mac users at this point. Almost as many Android users as iOS users. A metric *buttload* (yes, that’s a technical term) of Roku users. We want to make an awesome platform for everyone, not just a single platform.

    (And yes, we do plan on improving the experience across the entire platform — promise!)

  71. elan August 29th, 2012 9:32 pm

    MTI: I’m so happy to hear that :) We put some of our very best people on it, and we really want a KILLER interface and features, and yes, this is just the beginning. One of the very nice things about the tools we chose to build it is that they’re super productive, and we can make big advances quickly. Have you tried it on an iPad yet? Soooo much faster than the last one.

    As for your question, you’re the third person now to ask that, and I need to talk to the guys and see how that would work; it seems feasible, but I’m not sure how much work it would be.

  72. Darkgroova August 29th, 2012 9:34 pm

    Glorified Beta testers!

  73. Russ August 29th, 2012 10:20 pm

    Great idea, just subscribed! To all of you complaining, it’s only 30 bucks a year :/

    These guys deserve our support!!!

  74. nisse32 August 29th, 2012 10:28 pm

    When you release Mac client 1.0 I will gladly pay a onetime fee. The proposed monthly scheme doesnt fit well with me. (It´s the same recurring revenue scheme that cable companies get their income from…). It also seems that one of the big reasons to pay is to be able to brag to your friends…I don´t do that…

    Remember that Plex is a manager – not media itself. To be honest: For most people the media has the value, the manager should mostly be invisible (and therefor not too expensive).

    I am currently disappointed by the slow development on the Mac client side.

    (I donated a long time ago and I also bought the iPhone client.)

  75. FanBoy2012 August 29th, 2012 10:52 pm

    I would love to see access to those we shared access with (Family and Friends) have web access with VIEW only permissions. I wouldnt even mind if you guys add an additional subscription for sharing support.

    Also big note, when I subscribed I saw an option to edit and view billing info, after i relogged it was no longer available.

    Please add an option to upgrade to yearly option without the need to cancel and get the yearly option for those who may have to wait till say payday to get the yearly version.

    How do we access the forums for PlexPass Members, I would like to add the Trailers for Movies be added and the ability to export library via xml, mysql etc.

    And lastly keep up the great work, I also hope you implement a feature request system rather then forum posts that can be voted on and this would help greatly to improve and keep your fans happy.

  76. elan August 29th, 2012 11:04 pm

    @FanBoy2012: You can edit billing info via the subscription page at the bottom.

    Upgrading and downgrading subscriptions is something we’ll likely look into in the future, it was a bit tricky to do, so we opted not to spend the time before the first release. You should have access now to the new forums; if you don’t, let me know your myPlex username and I’ll make sure it’s hooked up!

    The voting on forum posts just seemed like an easy way for us to get a decent read on the relative popularity of feature requests, without having to do much extra work. Not that we’re lazy, mind you :)

  77. CRiMe August 29th, 2012 11:16 pm

    Hi Elan,

    add me to the ones that would love to pay, but I´m sorry, I´m not gonna get a credit card just for Plex. So pretty please, with sugar on top, let us pay using paypal or something else. Cause I really do wanna get the PlexPass.

    And also add me to the ones that would love to see additional core stuff for the client, such as favorites or being able to put songs or movies in a queue when you´re browsing your content.

    Because let´s face it: That´s what we see and use every day.

    Anyway, thank you for the amazing updates. :-)

  78. Eidur August 29th, 2012 11:40 pm

    Joined just simply for the support of this awesome program/app you folks have been working on for so long.

  79. xain09 August 30th, 2012 12:08 am

    The good work keeps coming :)

  80. Gundy August 30th, 2012 1:49 am

    Just signed up to PlexPass for a year. Now I do not like rolling subscriptions, so I would like to cancel the subscription and that way not get automatically billed in a years time (I might just lose interest, but forget to cancel for example). However, the text on the cancel subscription pages does sound a bit wrong, so I would like some clarification.

    “If you decide to cancel, we will not bill your credit card again, and your subscription will be cancelled instantly.”

    Will I will lose access to PlexPass instantly? Since I paid for a whole year, I would expect to just lose the access in a years time.


  81. Johan S August 30th, 2012 1:52 am

    Elan can you comment on the PayPal question.
    I’d love to buy Plex Pass for a year if i could pay with paypal

  82. Erik August 30th, 2012 1:58 am

    Yup. All I am hearing is “we want to become a platform”. Totally understandable, but you are not going to create a good product out of it. A liveable product, sure. A decent one even (compared to the standards of what those “other” platforms are used to). But you’ll never become more than a VLC or a Firefox. A lowest common denominator. A jack of all trade, master of none.

    And that saddens me.

  83. tobias August 30th, 2012 2:02 am

    @Erik: I guess time will tell :) We aspire to be much better than a lowest common denominator, for sure.

  84. Erik August 30th, 2012 2:02 am

    But for all you have done, and for making a product I really do use every day and couldn’t live without I have put my money where my mouth is and purchased a yearly subscription.

  85. tobias August 30th, 2012 2:05 am

    @erik: Thanks for your support, we really appreciate it! We’ll do our best to deliver on it.

  86. danp August 30th, 2012 2:28 am

    Just signed up for the year but not able to access the new web client? I have installed the latest server aswell.

  87. Ajgoyt August 30th, 2012 2:29 am

    Elan – another person that will donate but I will need Paypal to do so..

  88. gondovald August 30th, 2012 2:46 am

    Dear Elan,

    I am quite disapointed in this new “plan” of yours.
    You are inventing the “Rent my application” ! Even Microsoft never dared to do this.

    A monthly fee is expected for Services or Plans, much like Phone plans or Clouds, but you offer no service except asking us to pay to beta test your next Plex features…

    I did donate in the past for I have been using Plex for a while but I think this goes too far.

    Good luck.

  89. gnugent August 30th, 2012 2:51 am

    i think the pay pass is a great idea it mean you guys actually get some extra revenue from a really great product which has changed the way my whole house hold deals with media ..they love it and i,m happy it also may keep plex,s future nice and bright as you guys get some extra green stuff to spend on coffee ..:-)

    on another note i do agree with the comments about Pay Pal it is what i normally do with any subscription as it put me in control more …so that would be a great option

    but good work keep it up

  90. Bitwize August 30th, 2012 3:31 am

    I’m MORE than willing to sign up! Y’all more than deserve it :) Hoping to see bistreaming audio support in the Windows PLEX client!! It has been my most desired feature request for a looooong time ;)

  91. RcRogers August 30th, 2012 3:42 am

    Just signed up for the yearly PLEX Pass! Bring on the bitstreamed HD audio support in Windows please. I’m tired of using XBMC to accomplish this ;)

  92. Dean August 30th, 2012 4:32 am

    When I was looking for a home theatre PC option I box a Mini because of TV Shows 2, Transmission and Plex. This combination allows me to watch shows from channels that aren’t available here. I don’t install new versions until they have been available for several months. Plex is too important in our house to risk it being unavailable due to a buggy beta product.

    Being from Canada I’m guessing that I won’t be able to use many of the upcoming features and services that will be available in PlexPass.

    Not telling us what the new premium features and services are going to be but still wanting us to pay for them upfront seems a bit bold. I’m a bit worried that the bulk of the development effort will be put into these items to make sure that those that pay want to continue to pay.

    There is a risk that if those who pay aren’t getting what they feel is their moneys worth they will get pissed off and leave for a different product. Which in itself isn’t a problem, but pissed off people scream much louder than those that are happy. That may cause potential new users to go elsewhere.

    Based on the comments and how many refer to it as a donation I think there are others that want to show support but have reservations about the whole idea.

    That being said I will purchase a one year subscription once Paypal is available and there is an option to not have it a rolling subscription (Gundy’s comments above). Not for the new features or to be a beta tester, but to show my support for an app that is used daily in my house.

  93. Bryan August 30th, 2012 4:50 am

    @elan, it was happening in all versions on 10.7 on my 2 mac minis. I haven’t tried it on 10.8 yet. I will give it another try and head to the forums if I still have issues. Thanks for an awesome product.

  94. Hardax August 30th, 2012 5:03 am

    As as tech/Plex geek I would be happy to support this monetarily but lets get some basic core features working properly first guys. Proper, or at least simpler remote support (no more having to edit XML files that dont work anyway), Forced subtitle recognition (really? my $30 DVD player can do that!). All these bells a whistles are great fun but when trying to do the one thing that Plex was born to do, play my media, all these twinkles should not what we are asked to pay for.

  95. Eric Myers August 30th, 2012 5:07 am

    Yes, but is Barkly a “paid” proud PlexPass member? ;-)

    I’m going to sign up right now. I’ve had my issues over the last year, but you guys have always been responsive to help, and Plex has been the best media server for me.

  96. Bart Lamboo August 30th, 2012 6:13 am

    I also get the “There was an error creating the subscription: Declined” error.
    I’ve got a Mastercard which works perfectly fine everywhere else.

  97. Luis August 30th, 2012 6:23 am

    I feel 3.99 a month is a bit steep. The price of your app is already $5, so for a dollar less a month, I get early access to your app? If anything, $2.99 a month or $20 a year would be a bit more appealing, $1.99 or $15 would be great. I feel like you we’re looking for some middle ground when deciding on pricing but your price point completely excluded the poor or frugal. That’s what this is, a way to donate.

  98. Joe August 30th, 2012 8:01 am

    Just paid up for a year. Plex has revolutionised our home entertainment and I feel it’s well worth paying something to support the efforts. Thanks!

  99. fall-line August 30th, 2012 8:41 am

    It’s been too long since I bought Elan and crew their last ‘case of beer’ via donation. I gladly signed up for the yearly plan today. Plex is such a part of our lives, I appreciate not HAVING to pay for it, but am glad for the opportunity to do so.

  100. Finn August 30th, 2012 10:02 am

    This sounds great but I signed up for a year mainly to support this awesome project!

  101. brent August 30th, 2012 10:28 am

    I’m happy to pay for a year of PlexPass, if for nothing more than to support the efforts you’ve put into the product. Really a fantastic piece of software and keep up the great work!

    I hope the feature voting of PlexPass also offers the ability to vote on device support as well. The OSX client is great, albeit not perfect, but I would love there to be more effort put into the aTV client which had quite a few problems with their 1.7 release.

  102. snowtires August 30th, 2012 12:55 pm

    Signed up for a year. Now how about that Viera app?

  103. elan August 30th, 2012 4:35 pm

    Dear gondovald, me thinks thou doth exaggerate a bit.

    If I were inventing “Rent my application” then you wouldn’t be able to use Plex until you continued to pay me.

    Instead, we’re offering the chance to preview a brand new awesome (did I mention it’s awesome) Web Client to our PlexPass members. It will be free for all before long. You’re welcome to wait. You’re welcome to preview it.

    I’m sorry you think this is taking things too far, and I bid you a good day, sir.

  104. Michael August 30th, 2012 5:11 pm

    Seriously? I would happy to pay $40 to buy the app but this whole monthly thing is just wrong, especially with the dismal OS X support.

  105. Andy August 30th, 2012 5:20 pm

    Well if nothing else it’s an interesting psychological social study!
    Like loads of the posters above I’ve been using Plex for years and it’s long since revolutionised the way myself and my family watch TV. I absolutely love it and am more than happy to pay for PlexPass as a way to donate … I haven’t up until now but I really should have. Now I’ve got a way to go ahead and start doing it and will wear the PlexPass badge with pride. Its way past time that I showed you guys some love that you can actually use, rather than just haranguing my friends to use Plex too. :) Am I paying to be a beta tester? Not really, I’m just making a commitment to support the project … I don’t actually have to download the early builds, but yeah, of course I will. :)

    And I’m with “snowtires” by the way … if you want to use some of this new income stream to license the Viera devkit and get a Viera Plex app on the go, I wouldn’t complain.

  106. Jonathan August 30th, 2012 5:41 pm

    Ok, Elan, I have to get this off my chest because I’ve been wanting it ever since I moved to Plex at the beginning of the year.

    I want a “channel surfing” button (or section) that allows me to just press play and then something random comes up (and if it is already hackable, then I suggest a true solution, not a patched together thingamjig someone figured out on the forum). It should include all of my different collections on my PMS (movies, tv shows, cartoons, etc.). Then, if I skip, something else randomly would come up.

    Am I the only one in thinking that would be really cool? And super easy to code and implement? I love the idea of knowing exactly what I want to watch, but having a growing library of content, having the ability to “channel surf” through exactly what I have just sounds freaking awesome (and would continue to drive me away from pay cable and rather pay you guys for continuing service).

    Thoughts, Elan? Plex team? Anyone? Buehler?

  107. dvn August 30th, 2012 5:42 pm

    This move makes me suspicious of the reasoning behind removing simple remote password access to Plex without myPlex. I could not understand why a simple username and password could not be used for remote access for those people that do not want to sign up for yet another social media site, which has complete access to their local media. Now I am curious if it is only a matter of time before myPlex has a subscription fee and is the only method for remote access.

  108. Peter August 30th, 2012 8:06 pm

    I really love my plex, and I don’t see any reason not to support it with USD30 a year, which I did as soon as the PlexPass had been announced.
    I cannot understand all the rants abount paying for beeing a beta tester. Hey, if you don’t want to pay the money, just let it be.

  109. Iscariot August 30th, 2012 8:06 pm

    I’m with Steve and Erik here as well. Seriuosly, a web client is the big news?? I have been using xbmc since the fist xbox, and Plex since it could support dual core cpus on osx. I have also supported you through donations and apps. From my point of view, you have lost focus. There are still serious bugs in the osx client. Personally I have not had working multichannel audio for 2 years now. I started using Plex because it was so focused on osx. Today that focus is totally lost.
    I love Plex, and would love to contribute more if you would just fix the core issues.
    Is it a developer problem, and you are just waiting for the hardcore xbmc developers to solve the bugs, so you can port them?
    I still havent figured out how to use the webclient from my Harmony 600 remote…

  110. Chaz August 30th, 2012 8:08 pm

    It would be nice if annual subs had some sort of priority queue in the bug reporting system. There are so many little things that get fixed, then there’s a regression, then it’s months before it’s fixed again.

    A short list:

    -”Info View” doesn’t “stick” on video and music channels
    -The volume control issue for those of us wanting to watch flash/silverlight content (netflix, hulu, etc.) through analog out
    -VIDEO_TS playback (that’s a whole basket of various problems)

    Then there’s the whole issue of do I need to buy another device to watch Netflix, Amazon Prime streaming stuff, etc. I’d rather not really, but it seems like Netflix and these other providers are really not getting behind any player that’s not running on a closed system (like roku, boxee, atv, etc.). That said, with enough work (and money from subscribers), I’m sure a non-official plugin could be kept more up to date…

  111. Antman August 30th, 2012 8:29 pm

    Please get PayPal support – I want to support you but I am picky about giving out credit details.

  112. zAo August 30th, 2012 9:26 pm

    Ok, this sucks. First it’s the beta’s, then it this and that.


  113. myhtpc August 30th, 2012 10:37 pm

    I’m a fan of PLEX even if some killer features like PLEX client acting as a DLNA controler or a WoL-option for all the clients to wake up my NAS (like PlexBMC has). But being a PlexPASS member soon, I will vote and vote again for those features ;-)

    One quick question (and I hope you can answer that without having an nda): will the new premium features be regional-neutral? Meaning could I use them in Germany (and not just in US?). I have just sold my ROKIO as Services like NetFlix, Hulu and others are not available here.

  114. Boom August 31st, 2012 1:55 am

    I don’t understand.

    Will plex pass bring new features/services that will be available only to those who paid or not? Blog clearly stated it will so we will be seeing user base split after all.

    Blog thanks all users that devoted time and effort to support Plex in various ways – channels, skins, forum reports/suggestions, still they have to pay for extra stuff.

    Finally I find it a bit weird that paid services are being announced before products reached final release. There are many (promised) features missing and bugs to be fixed before that and yet Plex is expanding. It seems as a lack of focus to me if you are not hiding and ace up your sleeve?

  115. DigitalHome August 31st, 2012 2:20 am

    I’m a fan of Plex. Having said that, I expect a greater level of professionalism from a commercial product.

    So, what does $4 a month actually buy me? You say new features and better features but you fail to tell us what they are and when we can expect them.

    Unknown features at an unknown time in the future smells to me of vapourware.

    Publish a timetable of what I can expect and when and you`ll have my money but not until then.

  116. Paul August 31st, 2012 2:34 am

    Another +1 here to add more payment options. Your gateway declines my debit card but I honestly would prefer Google Wallet or Paypal as options!

    I’m looking forward to giving you my money!

  117. James August 31st, 2012 6:23 am

    I’ve been using plex for a long time and I have no problem signing up for plexPass. Great software needs to be funded and supported if we want it to survive and improve. The fact that Plex team hasn’t been bought out by LG, Samsung or Roku is great and I’d like to keep them independent.

    If you do want features or bug fixes, then signing up will help. PlexPass gives you premium vote to get your issues fixed before a free user and since they are supported they’ll have more updates. I remember when updates used to be several months apart and now we’re getting them every 3-4 weeks.

    Here’s the deal, if you don’t want to pay or can’t afford it, the software is still free. You donate a few bucks if you want but you get the same features. I have no need for a web client but I want to support an Apple TV client once 3rd party apps are supported.

  118. Moi August 31st, 2012 8:19 am

    Paying to be a beta tester.. yeah it’s seems ok.

  119. Andrew August 31st, 2012 11:48 am

    Keep up the good work Plex. You not asking for to much at all.

  120. Nuno Lopes August 31st, 2012 12:32 pm

    First of all congrats for your project. IMHO its one of the best personal media solution out there for Mac.

    But it could be the best. I would support PlexPass with my heart if Mac OSX Live TV support with EyeTV and PVR was considered. I’m not talking about a hack, something good stable and professional.

    This is something long time Plex user have been asking for I guess. Web based interfaces, not so much I guess.

    That is the only reason I’m considering moving the WMC.

    Today, I spend more time in EyeTV the Plex, I just go to Plex to watch movies and tv shows. And let’s be honest most of us do. Music Library support is so so. Photos the same thing. The good things is the PMS for streaming and so on.

    But not this, for something similar for movies there are solutions that don’t cost us $40 a year. But if it has TV and tvtv or something like that, it could be the best option for frewview, freesat, free-to-air and so on, users.

  121. Francky August 31st, 2012 4:35 pm

    I too like many others joined right away, not for the features, but to support the amazing work you guys are doing.

    But as soon as I joined I was kind of let down. It renews automatically, fine I understand that, no problem. But if I cancel the renewal for next year, it cancel the membership at that instant?! Even though I’ve paid for it? I’m sorry but that’s all kinds of wrong. You need to revise this policy if we pay 30$ for the year, that is what we should get, whether we renew or not.

  122. Chad August 31st, 2012 4:40 pm

    Is it possible to delete shows from the web interface?

  123. Heinz August 31st, 2012 4:48 pm

    Loving this Program. $30 a year is more than worth it. Please keep up the good work. The only thing I could ask for is the Continuous Play option on Google TV devices.

  124. elan August 31st, 2012 4:58 pm

    @Francky: You’re absolutely right, and we will be allowing people to cancel auto-renew shortly (as soon as I code and test, basically). We wanted to launch with that, but my initial implementation was buggy and I was nervous to get it wrong so we opted for the easy (but less attractive) policy. I can personally promise you that we’ll be fixing it as soon as we can (definitely before the first month auto-renews!) to allow people to cancel the auto-renew and let their sub just “run out”.

  125. Al August 31st, 2012 5:28 pm

    Glad to support. 29.99 paid for what has been a great product and service for my family’s entertainment for a couple of years now.
    Kudos on a great product and keep up the good work.

  126. elan August 31st, 2012 6:04 pm

    @Chad: I don’t think it is yet, but I just added an issue to our tracker to make a note to add it :)

  127. Wakkedoff August 31st, 2012 6:13 pm

    I must say, the fee is not a lot. When I think back to when I first installed this on my MacMini. Then hooked it up to my 46″ Sammy, back then. I was impressed. Throughout the years I have put so many people on this project. I myself have on all of our Macs at home. On our iPads and iPhones. On my ATV2 and 2 of my Sammy TV’s. The simple fact that my wife can just pick up one remote, launch the software and play her shows or movies. That’s priceless. Consider me signed-up!

  128. Richard August 31st, 2012 7:47 pm

    So where is the special forum, for PlexPass Members. I’m ready to give my feedback to this awesome media solution!

  129. elan August 31st, 2012 7:53 pm

    @Richard: fixed, you should have access now, and thanks for signing up :)

  130. myhtpc August 31st, 2012 8:14 pm

    Hi elan,
    it seems you are currently on. Could you proivide a quick feedback on my question? Will the upcoming premium features be valuable for regions like German? (content related offers like netflix, hulu at all aren’t)

    Thanks in advance;-)

  131. elan August 31st, 2012 8:16 pm

    @myhtpc: Obviously I can’t disclose any secrets, like which US presidential candidate Barkley will be voting for (hint: not the one who keeps dogs on the roof of his car, perhaps?), but I will say that the ones we’ve been discussing would be region-free :)

  132. myhtpc August 31st, 2012 8:23 pm

    that’s what I wanted to hear;-)

  133. Spraslapper August 31st, 2012 10:05 pm

    PayPal, would love to sign up for a year but need to pay by PayPal.

    Please let us know!

  134. elan August 31st, 2012 10:41 pm

    @Chaz: We set up the bug/feature forum to get an quantitative idea of what priorities look like to the community. We sort of had that before with the number of pages on any particular forum thread, but that was a rough way to estimate things :) We know the volume issue is a big one, that’s on our list for sure. And I agree, the regressions are annoying, but unfortunately part and parcel with big XBMC resyncs for Laika, at least.

  135. Tai September 1st, 2012 12:55 am

    I’m pretty disappointed by this news. As much as you try to put a positive spin on it and reassure people that they are not “losing” anything, and that only those who choose to pay are “gaining” something, this feels like the beginning of the end for Plex to me.

    The next logical steps are already confirmed in this announcement. You don’t just have to pay a monthly fee to beta test the “free” features (which is already a bad deal), there will be “premium” features that regular users will never see, and there will now be a focus split in the development of Plex.

    When it comes time to decide what features to implement next, those that increase paid subscriber base will obviously come first, and the Plex team will have to waste time balancing the usefulness of “premium” features without alienating regular users.

    I love PMS. I paid for the iOS app. I would also pay separately for PMS, an OS X client and a Linux client. I will gladly pay for good software. But I won’t pay a monthly fee for software as a service, and I don’t like being relegated to second class citizen status.

    To be really honest, the centralisation and meta data features that PMS provide in an easy to use interface are where Plex really shine. The iOS client and especially the OS X client are leaps and bounds behind the XBMC client. And let’s not even talk about the missing Linux client.

    As soon as XBMC (and excellent derivatives like OpenELEC) have better support for a centralised database, there will be almost no reason to use Plex even if it were free, let alone for almost $50 a year. There’s also the issue of charging a monthly fee effectively off the back of the open source XBMC project.

    I think Plex would be better off focussing on PMS and on integrating PMS with existing clients like XBMC. I would pay for that, and I would pay again for major version upgrades, but I wouldn’t pay a monthly micro-transaction fee indefinitely.

    As it stands, I was already struggling to stick with Plex’s outdated OS X client (wishing I had a Linux client) even though I love the centralisation that PMS offers. This news is the final straw. I’m going back to XBMC.

  136. SteveINtheUKok September 1st, 2012 3:12 am

    Companies just don’t understand pricing at the moment. One cup of coffee sounds fine, but when your left paying for many, many small services just to get through the day, 50 cups of coffee a month, is a lot! Prices need to be linked to value, if I paid for every single channel on my cable/satellite package I would have to work 5 jobs. Instead they came together and charge a monthly fee, each gets their cut. In the modern world we should be able to pay that cut individually. So this should cost $0.50 not $3.99 per month. This will HAVE to happen as people will just look at their monthly bills one day and say, NO, NO, DONT NEED, NO, NO and lots of companies will go under. It’s the next tech bubble.

  137. Chris September 1st, 2012 4:00 am

    $30 a year… I’m in… even if it’s just to support such a great app!

  138. nnsplex September 1st, 2012 5:05 am

    Just bought the yearly ticket. I’ve been a user for a long time and it adds substantial value to my life, and this comes from someone who has been fully digital for over ten years now. To those that are grumbling about finding an alternate solution, good luck. How much time will you spend looking for something that doesn’t tick as many boxes? The bigger question is, WHAT IS YOUR TIME WORTH? Even if you make minimum wage, isn’t the yearly pass cost cheaper than continually messing around with an inferior solution? And finally, those that gripe loudest are probably utter cheapskates that don’t pay for anything, including their media content and/or a cable or satellite connection. Without the continued hard work of the Devs, what would you do? To them I say, good riddance. They’re a drag on the entire ecosystem.


  139. nnsplex September 1st, 2012 5:08 am

    Oh, and the only suggestion I have is to have better plugin support. Granted they are mostly third-party, but at least making sure that all the ones available in the library actually work would be fantastic. I’m even supportive of making the apps library an app store. Some of those plugins I would gladly pay a one-time $2.99 for.

  140. tiny-e September 1st, 2012 8:24 am

    OK – Just purchased the annual option as a long overdue sign of my suport for the project.

    I started on XBMC (like on the XBOX), and was very glad to see Plex start-up and be awesome on the Mac. I also use the iOS and Windows versions too and understand that Windows users (big surprise) now outnumber the Mac users…

    Now that I’m a trustee, as it were, I only really ask for two things:

    1.) Please, please, please, don’t lose sight of the issues that need to be addressed in the core features of the product in exchange for sexy new features/payments/widgets.

    2.) Feature parity across platforms. Don’t ditch out on the Mac people because you now have to support more Windows people. Don’t release (or withhold for that matter) features on one platform without taking care of the others.

    Many thanks to the Plex team and community for all the cool things you do.


  141. Matt September 1st, 2012 8:41 am

    I certainly wouldn’t mind paying $3/month, but there are a few other more polished things I’d really like to see before I do that. First of all is running plex as a service on windows. I’ve been contemplating buying a any-program-as-a-service app for $50, but I’d much rather give that money to plex….

  142. Tom Stevens September 1st, 2012 9:25 am

    You should get better paying options cause that crap service you’re using right now is denying my Mastercard with error “Sorry, we ran into an error while charging your card: Invalid Credit Card Number”. Have tried several times with different formats on my card number.

  143. elan September 1st, 2012 9:40 am

    @Tom Stevens: sorry to hear you’re having trouble, we’ve been tracking the % rate of declines (it’s very small, and within the normal range) and working with BrainTree to tweak several of the options. If you’d care to follow up, email details (card type, last or first four digits) and I can send that over to BT for analysis.

  144. Secrets September 1st, 2012 1:55 pm

    Lol at all the entitled internet users who want you to work and design for free.. You don’t need to reply to everyone of them Elan, just clarify the idea and leave the moaners alone.

    $30 is a reasonable donation for anyone who has been using Plex for years. Without it we would not be able to manage libraries as easily, play files as easily or stream to whatever as easily. The plex pass is not even taking your rights to do that away, its just giving you bunus’s for making a donation.

    I do think $30 for a year sounds better than $3 a month though..

  145. elan September 1st, 2012 3:30 pm

    @Tai: I’m sorry you’re disappointed, but I’m somewhat amused by your contention is that this is the “beginning of the end”. Read back to when we announced the closed source media server and you’ll find the same sorts of comments. Read back to when we announced the iOS app that we were going to charge for, and you’ll see similar comments. Years later, we’re still here, still working just as hard to make the most amazing media platform for you.

    Besides the doom and gloom, you’re trying to incorrectly conflate the notion that somehow we’re making people pay “off the back of [XBMC]“. When you use the new Web Client, talking to the Plex Media Server, all the mobile clients (iOS, Android, WP7), the Roku client, and so on, that is all 100% Plex code. We built that. So you’re misunderstanding basic facts. Laika, which is the *only* XBMC derivative in our whole lineup (which is over 10+ clients/server platforms) is still 100% freely available to use all day and all night.

  146. elan September 1st, 2012 3:37 pm

    @DigitalHome: Right now, specifically, $3.99 gets you access to private forums and the new, most excellent Plex Web Client. Oh yeah, and a nice forum badge which I’m quite fond of. If that feels like vaporware to you, please feel free to hold off, since we won’t be taking anything away from you :)

  147. elan September 1st, 2012 3:41 pm

    @Boom: We’ve had a “split” user base for years. If you didn’t want to shell our $4.99 for the iOS client, you didn’t get it. If you didn’t want to pay $4.99 for the Android client, and couldn’t Google your way to some sketchy hacked APK down a dark Internet alley, you didn’t get it. So this is nothing new.

  148. Tai September 1st, 2012 3:56 pm

    @Secrets, @nnsplex: I think most of the people who have had a problem with this announcement have said that they don’t expect the Plex team (or anyone else) to work for free. I certainly don’t.

    As for calling us cheapskates? I just donated US$50 to the XBMC team, as a direct result of this announcement, and I don’t expect to receive temporary time-based or permanent access to any premium features as a result of that. I just wanted to support them for doing the right thing by their users.

    The key issue is not that users are being asked to pay, it’s that they are asked to keep paying *monthly* (or annually), and as soon as they stop paying they will lose access to features.

    We now live in a world where everyone is being charged a micro-transaction for everything. All the little micro-transactions really do add up, but they are so easy for users to dismiss, which is why businesses love them. In the end, users end up with nothing to show for it if they ever decide to stop paying.

    This strategy also kills the second hand market for software, because users never actually buy or own anything. They only pay for the right to use it for a short time.

    This is what I object to, not just as it relates to Plex. I would be happy to pay a one-off fee per major release. I would even be happy to pay a one off fee per major release for each client in addition to PMS. For clients that come bundled with a hardware device (like a TV), I would expect that one-off fee would be baked into the price of the hardware.

    Like @SteveINtheUKok said, a cup of coffee isn’t much, but when every business is trying to hit up users for a cup of coffee every month, plus another cup for every little thing in between, it really adds up.

    We can see from this announcement that this is just the beginning. It sounds like each “premium feature” will have it’s own fee, and PlexPass members will only receive a discount as thanks for paying to beta test new features.

    The only way to turn back this tide is to “just say no” to micro-transactions and to tell businesses loudly and clearly that you want them to stop trying to sell software as a service, and stop trying to break down their products into a million little pieces so they can charge you a million times.

    Just imagine how horrible it would be if you had to pay $4 a month indefinitely for every single app you use, instead of a fair one-off fee that would entitle to use the version that you paid for indefinitely? I don’t know about you, but I’d be up for at least $80 a month.

    And instead of choosing to pay another fee to upgrade to a new major release or pay nothing and keep using the version I already paid for, my only choice would be to keep paying just to keep using, or to stop using completely.

  149. Ben September 1st, 2012 6:12 pm

    I’ve purchased the iOS client and I’ve donated via your website. I’d love to get the PlexPass, but I’m holding out for PayPal support, sorry.

    I’m not sure what it would take to get PayPal support, but I’d be willing to pay a PayPal convenience fee…

    Thanks for the great software :-)

  150. Pete September 1st, 2012 9:13 pm

    $30 a year. Heck, I don’t care if I never visit the premium forum, never try a ‘new’ feature early and never get a special anything……it’s worth 30 bloody dollars to help ensure I can still see Plex moving forward next year, and the year after, etc…..

    People, stop whinging about such paltry amounts and think about what your 2 TV’s, iPhone, iPad, ATV, Android, google devices would do if Elan et al had to quit Plex ‘cos they actually have to eat food and live somewhere…..
    One iOS upgrade without a Plex ‘fix’ for it and the whole thing unravels……..think about it!!

  151. Ben September 2nd, 2012 5:46 am

    Put Paypal up as an option for payment and I’m in!

  152. Jason Keirstead September 2nd, 2012 7:51 am

    I am sorry but I don’t feel like paying to support software that stays broken for months and months and months with no feedback… see my numerous bug reports on flash channels not working in the forums, with no comment from developers. I already paid good money for the Android client only to have it die on me when I wanted to use it most. If Plex wants to start to have paid subscribers (like PlayOn), then it needs to start supporting it’s software, and fix channels when they break (like PlayOn)

  153. elan September 2nd, 2012 11:03 am

    @Jason Keirstead: Totally your prerogative, thanks for taking the time to weigh in! Can you link me to a report on the Android client dying, would love to see more details.

  154. elan September 2nd, 2012 7:26 pm

    @Ben: Thanks for the kind words, we’ll look into adding other payment options in the future, right now we’re trying to ensure everything is working smoothly with the one we have :)

  155. elan September 2nd, 2012 7:29 pm

    @Iscariot: For many, a new, fast, beautiful web-based manager and player is a very big deal. Plex represents many things to many people, and there are plenty of people (a majority, in fact) who don’t use the desktop client, but rather use mobile clients, the Roku, etc. So your idea of “core” might be different from someone else’s. As for multichannel audio, I’m not sure what you mean; I use Laika all the time to watch AC3/DTS content and it works perfectly.

  156. elan September 2nd, 2012 10:24 pm

    @dvn: We wouldn’t do something that stupid :)

  157. elan September 2nd, 2012 10:49 pm

    Tai: It’s not for you, I get it. Enjoy XBMC, and I wish you the best!

  158. tm September 3rd, 2012 3:18 am

    I Like Plex and would not mind paying for premium features. I just think the description of these features are very vague. Perhaps you could comment on this?
    - do you already have some killer premium features ready to be rolled out?
    - do you have some sort of roadmap for these features?
    - do you have an estimate on how many premium features we could expect in a year?
    Again I don’t mind paying, but I want to know what I am paying for. (I understand the beta stuff and special forum, just not something I would pay for).
    And maaaan do I hate the PlexPass name already… when I first got the mail I actually thought it was some clever new feature that would add password protection to certain movie folders etc. instead of using the stupid two accounts option we have now.
    Looking forward to see what I am missing out on when this premium stuff is running and hopefully it will be interesting enough to pay for.

  159. Woody September 3rd, 2012 4:35 am

    I’ll totally sign up when SD audio delay is fixed

  160. tocirr September 3rd, 2012 5:54 am

    I’d be happy to pay the additional fee to use Plex if the devs could fix or even acknowledge an annoying issue that was introduced in Plex 9. The setting to adjust “Recently Added” count no longer works in 9. Worked in 8 just fine.

  161. Iscariot September 3rd, 2012 8:10 am

    Thank you for reading my post Elan. I absolutely agree that I might have another definition of “core” than some other users. My point is that the desktop client and a remote on the osx platform is where Plex started. Maybe “roots” is a better word. I also ocationally use ios clients, but my primary use is a mac mini connected to my tv controlled by a Harmony remote.

    As for the spund issue, it is the 4th pinned issue in the forums:

    Do not misunderstand me, I am truly grateful for Plex, it is a great piece of software.

  162. elan September 3rd, 2012 12:12 pm

    @Iscariot: That optical audio issue was fixed months ago, and rolled out in v0.9.5.3 ~ As far as I know, that’s a closed issue.

  163. Joe September 3rd, 2012 12:44 pm

    Hi Elan,
    I went through the process and subscribed to the yearly pass. On the next page there was a link to cancel which I clicked on since I didn’t want it to autorenew. I should have stopped there since it said that it would cancel instantly but I thought that was ridiculous and took my chances. Anyways, could you re-enable my account or refund me? Either one is fine with me.

  164. Joe September 3rd, 2012 1:16 pm

    Just to update: Elan already resolved my issue when I e-mailed him directly. Thanks!

  165. BozoTKC September 3rd, 2012 1:20 pm

    I’m just an old dinosaur who likes to watch things on my TV, so I’ll be real pleased when my Samsung TV can finally log into MyPlex. And as someone else mentioned, why should I have to go through MyPlex when a simple username/password combo for server access would suffice?
    P.S. – TV in one house, server in another, access via internet.

  166. elan September 3rd, 2012 1:27 pm

    @tm: When we have more details to share, you’ll be the first to know :) And we totally understand, PlexPass isn’t for everyone.

  167. imacosiris September 3rd, 2012 2:37 pm

    ok i must say i share the opinion of many users here, you lost focus guys.
    This could be the best mac app ever, but now this is divide into a lot of platforms in a inconclusive state.
    Pay to be a beta tester with a lot of “stuff” and i say “stuff” because you don’t say with features just a list of wish like christmas card.
    The mac media server and the client have a lot of problems, i think you need firts to finish the app before to charge for premiun features.
    And a final idea, so many users have give they input that you should list the user from the last 3 years and give this “cool new features” for a least 6 months.
    I still miss like many users, profiles, filter for adult films, parental control, remote itunes library (the itunes library in a diferent mac).
    We asked for this for a long time, and still wait for that but i suppouse this will appear for those will pay am i right ?
    I’ still think this could be a great app for mac, but you need come back to this side of the force

  168. Mark September 3rd, 2012 10:32 pm

    I just installed PLEX this evening, so my point of view is that of someone without a lot of emotional investment in the project.

    I think that, if the devs want to do something that will help insure the longevity of this project, it is their prerogative. That they have given their work away for what appears to be a long time and plan to continue offering it for free is very generous of them. Thank you.

    There are a few basic groups of people out there.

    One group feels that, as long as someone out there is willing to offer software or services for free, everything else ought to be free too.

    To them I say: Nice concept but free doesn’t pay the rent. Oh, well maybe in your case mommy and daddy are still paying for you, but someone has to pay. Even free has a cost.

    The other group has a better sense of adult reality and is willing to pay what they consider a fair price for what they get. The real factors in this case are the perceived value of the product and ability to pay.

    Oh, and there’s one more group: It’s the ones who don’t mind paying but are far enough down on the economic scale that their willingness doesn’t translate into sales but it would if there weren’t a million other things in front of it on the priority scale. They know you have to make a living, but it’s hard for them to help when they aren’t making one, themselves. At some point, though, one hopes things get better and they can be very loyal customers because you took care of them when they couldn’t pay; now they can and will.

    At this point, my personal thought is that I don’t see enough value at present in just getting access to new and possibly broken features to justify the amount you are asking. That may change and I hope it does. Unless you are offering content that can’t be found elsewhere, I think you may have a hard time getting most people to hand over $50+ a year. You might want to consider another tier at around $19.95 (there’s a reason why everything telemarketed is at that price point).

    Anyway, those are my thoughts and they are worth exactly what you paid for them — zero. Just don’t sell them. :)


  169. John September 3rd, 2012 11:44 pm

    I’m sure you’re tired of hearing it, but as others have mentioned, for over a year now, I feel there hasn’t been much work done on the Client side, apart from adding support for more and more devices and platforms, for which the core user base (meaning the original Mac crowd) couldn’t care less for.

    Not that the focus is now scattered, but your priorities have changed. It is no longer “let’s make the best media solution we possibly can”, which was the reason behind the forking of XBMC in the first place, it has become “let’s get the maximum number of people interested”. And that would be fine and dandy if only the product was rock-hard stable.

    Adding to that the sometimes questionable UI design decisions, I frankly find it hard to justify the expense, at least for now.

    Just so you know, I test every new version of the software that comes out, and time and time again, I find myself reverting to a version of the Client released over a year ago!

    I’ve contributed financially to the project in the distant past, and believe me I wouldn’t mind do it again, but right now, at least for me personally, I haven’t felt the love in some time.

    That’s not to say that you and the team don’t deserve the financial support because you do.

  170. OA-5599 September 4th, 2012 11:20 pm

    Hi Elan,

    With the new PlexPass, can one expect a better / more stable / better tested product? The latest releases of the PMS, introduced a few bugs for me – eg. the subtitles fetching. This is a key feature for me, which forced me to downgrade the PMS. I of course had no worries doing this, since Plex is open and free – and I am just ridiculously happy with it. But I was just wondering, that since it’s now a paid product (if one want), have you considered making the releases less “beta” and more final, maybe even premium? I am actually a bit uncertain how to understand the PlexPass – should I buy because I want cutting edge (but alpha) or because I want a premium stable product?

  171. Brad September 5th, 2012 12:01 pm

    This reminds me a lot of what Pete did to Media Center Master.

    Now days, MCM is almost impossible to use without paying.

    I understand the need for this but it is a slippery slope that will only end one way…

  172. Iosiris September 5th, 2012 1:45 pm

    As you say… You just install plex, so you don’t know what say.
    Just wait to be using this software for a couple of years
    I share the opinion of many users you guys lose the way long time ago

  173. elan September 5th, 2012 11:54 pm

    @Brad: The difference is that we’re not taking anything away :)

  174. Puppy dog eyes September 6th, 2012 1:35 pm

    I’ve been waiting for the iOS client to get VIDEO_TS support. If I joined Plex Pass, would that help convince you guys to do it?! :D

  175. James September 6th, 2012 8:29 pm

    $4 a month to be a beta tester of shiny new whatever’s? You really need to spell this out better. I would not even know what I was buying with what you’ve posted so far. $4 a month? That’s more than I pay for my cell phone air time, as nobody want’s to talk to me, but it’s also more than my land line (Skype in). $4 a month, $48 a year? 48,000 pennies a decade, really??? For what?

  176. elan September 8th, 2012 3:34 pm

    @James: In the next post, we spell out in detail the first PlexPass feature you would get early access to (the gorgeous new Plex Web Client), along with the private forums. Again, it’s totally up to you, there’s no pressure to sign up, and I can understand why it wouldn’t seem like a worthwhile thing for some people. No hard feelings :)

  177. elan September 8th, 2012 3:42 pm

    @OA-5599: I appreciate your thoughtful question. In general, we are trying to distinguish between beta and stable media server releases, and offer two different AppCasts, depending on how brave you’re feeling. (Of course, we do make mistakes, just like any software company.) As for PlexPass, there’s nothing about PlexPass that directly guarantees you a more stable product, but I’d argue that based on the PlexPass revenue, you’d be getting that as it allows us to purchase more engineering time, if you know what I mean. Also, releasing stuff to PlexPass members earlier helps us get more testing and feedback before final release, which also contributes to the end stability of the product. If you look at the Web Client forums with all the amazing feedback and all the releases we’ve done since the initial one, you can see the feedback cycle is working very well.

  178. elan September 8th, 2012 3:53 pm

    @John: Appreciate you taking the time to comment; one thing I’d like to directly reply to is your saying that our priority is no longer “let’s make the best media solution we possibly can”. That is very much our priority and always has been, and we think that solution extends to mobile devices, set-top boxes like the Roku, and TVs like LG & Samsung. After all, we don’t have the luxury of always being in front of Plex running on a mini connected to our Panasonic Kuro (not me, I have a five year old Sony), and four years after Plex started, mobile is a huge part of people’s lives. I totally understand how you feel that the client hasn’t gotten as much love as it used to, and we hope to change that. Behind the scenes there is motion on it, and we have big plans for it, but that might not be visible from the outside, of course.

  179. elan September 8th, 2012 3:57 pm

    @imacosiris: As I’ve said before, we didn’t lose focus, we simply had a bigger vision than just writing Mac software.

  180. Michel September 9th, 2012 10:22 pm

    Well guys if you would have asked for a recurring donation I would have been in. But with this PlexPass I cannot get really warm (yet):

    Paying for being Beta tester?
    Nope – wrong way round. I can do this for free or I get paid but I will not pay for it.

    Paying to get some discount on future premium features?
    Nope – discount on what? There is no feature outlook, no pricing. How should I know if I get any benefit out of, how should I know if my setup (Synology NAS/Android) will be considered?

    Paying for premium forums with better support?
    Nope – User to user support should be free or even beneficial to the user who help others the most.

    So I keep watching what the first thing will be in the meantime I would recommend that you trust your community and ask for support respectively for a donation.

  181. tobias September 9th, 2012 10:26 pm

    @michel: Fortunately you don’t have to pay if you don’t think it’s worth it. On the other hand you can see it as a yearly donation with some perks, maybe that will make you feel better about it? :)

  182. knight2001dts September 11th, 2012 2:56 am

    Just joined PLEX PASS to show my support for the only application that I use on a daily basis and have come to love.

    As a movie buff with buckets of disc based media, putting it all onto HDD and having PLEX give me access to EVERYTHING with such a fantastic looking and stable interface is just amazing.

    I can’t remember the last time i loaded a disc into a tray to watch a film????

    The Mrs loves her TV too, and PLEX has been a godsend – keeping track of viewed episodes and being able to keep watching where you left off in another room….

    Worth every cent.

    Keep it up…….your efforts ARE appreciated here.


  183. Paul M September 11th, 2012 7:36 am

    I love Plex and I am a windows users (I know, I know) but how will this benefit me? I have no problem buying an app that I use and I use plex for my cell, nexus 7, the kids asus transformer & XIOS. It streams everything wonderfully to all but again what will I see different? Be honest I love your product and will probably sign up for the year just because of my experience in the past and to support future development but I do have reservations. On a side not how about possibly adding a family plan? In any event thanks for a great product and Plex is the leader in regards to streaming media to other products. I have a very LARGE collection and it has no problem where xbmc and others currently fail.

  184. elan September 11th, 2012 8:49 am

    @Paul: At the moment, it’ll benefit you by giving you early access to the kick-ass new Plex Web manager/player, which is lightyears ahead of the current web-based manager. See the next blog post for more details :) And thanks for the kind words!

  185. Adam September 11th, 2012 9:07 am

    Will PlexPass mean I’d have access to a version to get back the ability to set custom background music when browsing? I’d get it if it did…!

  186. Eric September 13th, 2012 6:54 pm

    I’m kind of surprised by some of the feedback here. Simply put, Plex is awesome. The quality of work is premium and yet it’s free. Plex puts my Popcorn Hour to shame next to my Roku by combining simplicity and design in a UI that targets a user’s needs. Plex even allows me to watch movies on my iPad over the network where GoodPlayer app has failed me.

    Plex, you have my support and I consider the perks as a bonus. ;)

  187. Michiel 'tcviper' September 13th, 2012 11:31 pm

    I also think it’s kind of ridiculous how some people respond in here. Afterall, if you dont want it, dont buy it, it’s that simple. I see this as a way to thank the Plex team and hopefully get the DLNA development stuff going a bit faster plus being on top of cool new features.

    Plex has been the best thing Ive ever seen for sharing/streaming media all across our house, and I have tried a LOT of other mediaservers but Plex is the only one that actually does what is really needed.

    Way to go Plex team and you have all my support!

  188. steve September 14th, 2012 12:08 pm

    hi, i am getting rid of credit cards and use paypal, you have a donate for paypal but i cannot subscride to plexpass with paypal, why is this?

  189. Jeff K September 15th, 2012 5:15 pm

    $30/year to support an amazing free product – sold! I doubt I will use most of the services provided by the PlexPass but hell, I will do my part to make sure this development keeps going. Well done, supporters!

  190. elan September 17th, 2012 10:04 am

    @steve: the donation link is 4 years old, and it doesn’t hook up with our myPlex backend, so we can’t add it as a payment option without quite a bit of work :(

  191. shri September 18th, 2012 5:21 pm

    People – grow up! Plex is a free app and as Elan said looks like will be free going forward as well.. What an amazing app it is being completely free. People are just too a bunch of whiners who expect everything for free and then on top of it – give a needless whining about an optional package..

  192. Iscariot September 24th, 2012 4:04 am

    elan, I have now tested surround in v0.9.5.3, and you are correct. The sound issue is now finally solved. I will sign up for Plexpass :)

  193. JRP September 26th, 2012 12:03 pm

    Start officially supporting development of the ATV client and I will happily sign up. Till then though, sorry, no deal.

  194. yellowcat September 30th, 2012 2:17 am

    PAYPAL, PAYPAL, PAYPAL, PAYPAL, PAYPAL, PAYPAL and I move straight with a annual superscription ! Holly COW.
    My Pass for as PayPal account”

  195. Nick September 30th, 2012 3:31 pm

    Done, paid for a year. Love Plex!

    Where would be the best place to make a suggestion? I would love to have the ability to have folders withing my Queue so I can sort out my nearly 100 videos.

  196. elan September 30th, 2012 9:55 pm

    @Nick: great suggestion! You can add it to the features & bug voting Plex-Pass forum. And welcome, and thanks for your support :)

  197. Insert Bill Here October 4th, 2012 3:52 pm

    Plex has made it possible to reduce my cable bill by $1800 a year. The $48 isn’t even a decent tip!

  198. Fishibznz October 5th, 2012 11:10 am

    I can’t believe that there are so many negative comments: it seems like a bunch of people didn’t read the initial post properly at all.
    How can you use something for free, continue to get it for free at the same level and in exactly the same way, and then complain that there’s an option for people to pay for additional things?
    You guys provide an amazing product and my friends are always shocked when I tell them that it’s free! Delighted to be able to support the work you do. Huge thanks for the amazing product. It’s the best in the market by some margin and has totally changed our household’s (and a lot of others’!) media consumption.
    Great work, and many thanks :)

  199. Phil Olenick October 6th, 2012 1:13 pm

    I’d dearly like to see a Plex client for the Oppo BDP-93 Blu-ray player. I used Plex through my Roku for several months until I got the Oppo, at which point I switched over to oShare on my PC, which the Oppo could work with.

    The problem with the Roku was that my receiver is pre-HDMI, so – to get 5.1 I’m sending the audio over optical SP|DIF, which means lossy Dolby Digital, which is similar in concept to mp3. If Plex at least worked as a standard DLNA or UPNP server, the Oppo, which has excellent sound, could work with it, but when I’ve tried, it has let me browse the Plex server but then frozen whenever I’ve tried to play anything.

    I miss the beautful interface of Plex, but at least oShare functions with the Oppo (it does no transcoding, however, so I can’t use anything the Oppo can’t play natively).

    Oppo is an overachiever – a small California company whose $500 player was quietly repackaged and sold for $3,500 by audiophile giant Lexicon a few years ago.

  200. Murdock October 7th, 2012 2:20 am

    I don’t use a Credit Card ! I Want to be in it and support you with some money…I only can use Paypal…
    Is there any change that I can send you the Money over the Donate Paypal acount and you put then in for Plexpass ?

    Nice work btw, keep going don’t stop now ! :)

  201. JohnRH October 9th, 2012 10:20 am

    All ready to go with Plex Pass.
    Can we get a reason why PayPal is not an option to get it?
    Or a time frame of when PayPal will be available?


  202. elan October 9th, 2012 2:05 pm

    @Phil: Plex works as a standing DLNA server, so you probably just need a profile for that player.

    @Jay Z: (love your music, btw!) A hard hang which requires the Mac to be rebooted shouldn’t be possible, and can indicate other issues with computer, such as faulty RAM, e.g.

  203. Antman October 15th, 2012 4:13 am

    Still no answer on PayPal/Google/Amazon?

    Still no way to give you money :(

  204. Antman October 15th, 2012 4:19 am

    Maybe someone with a credit card and no security sense should set up a business selling Plexpass subscriptions by PayPal with 20% markup.

  205. Kenneth October 16th, 2012 1:49 am

    Done, Hope you plex team and community the best, btw cool media solution i have now

  206. Liam October 16th, 2012 1:42 pm

    for me this is somewhat difficult to justify, for as long as plex has been out i have used it at home and my family and friends all loved it.
    now i find that my collection has outgrown the capability of Plex and nothing runs correctly anymore, i will buy a year pass just to say thanks for getting me as far as you did, but without improvements in this area i do not see that i will renew

  207. elan October 17th, 2012 1:04 pm

    @Liam: would love to hear more details on how “nothing runs correctly anymore” :)

  208. Dave October 19th, 2012 6:33 pm

    @elan the second SD audio sync is fixed, you’ll have a sub from me! I found a fix on the forums but it doesn’t seem applicable to the latest version (OSX)

    See here: – is there a similar solution for current release?

    I’ve read tons of threads and have not found a solution in 6 months; it’s the only thing holding me back from seeking alternative solutions.

    That aside, love your work – all my friends hate me and my superior media setup ;)

  209. kaiosmaika October 22nd, 2012 3:57 am

    I would second @Liam in that what used to work just doesn’t work anymore (i.e. streaming higher quality AVIs to the latest iOS clients and Roku where version(s), PMS and Clients, used to work). Makes the matter worse, it seems like general, non-paid, non-plexpass members forum is completely ghost-town when it comes to getting any support. Not complaining about anything but it just “seems” to be the “product” of Plex is just taking a wrong turn when you just judge by the latest incidents of playing and server qualities. Now, having said all that, i’m sure there are reasons for such application behavior and I get the part where no one should work for free. So, I am all for paying and will be signing up just to make sure that there is an effort of getting the smartest people who are on Plex team to produce some crazy good stuff. @Elan, BIG thank you and thanks to your team for a kick-@&& product and I shall support you by signing up for Plexpass tonight. Thank you…

  210. elan October 22nd, 2012 2:28 pm

    @kaiosmaika: There are always regressions and steps backward, especially when we’re trying to take such giant leaps forward :) Issues with specific formats/codecs is one of the most frustrating ones, because literally, every time we upgrade the transcoder, 10 issues get fixed and another two get introduced. I’d love to hear more details about the media you’re having issues with, especially if you can provide samples.

    As for the forums, I still go to all areas in the forums, not just the few PlexPass-only forums, although to be honest, I’ve been a bit busy working on other stuff over the last few weeks. But we make it really clear to everyone helping out to help out in all areas of the forum, and to move any solved threads over to the general area of the forum.

  211. kaiosmaika October 22nd, 2012 3:30 pm

    @elan, after trying out the latest bits, all is magically fixed (at least couple of AVI files i’ve tried so far). For some crazy reason, without going in to any details, any AVIs over 2GB with high encoded format, would fail to play on most of the clients, including Windows and Mac (minus local client and older iOS clients). So I spent last 5 days in converting each of the AVI files in to MP4 or M4V format until I tried the latest bits. :) Go figure. Thank you for your short note and I am amazed how y’all find time to create such enjoyable product. Thank you again.

  212. elan October 23rd, 2012 9:30 am

    @kaiosmaika: Glad to hear :)

  213. Sarah October 25th, 2012 12:13 am

    Can someone suggest a good like to a description on how to use plex right from where to download movies and tv series to how you get them loaded on plea. Thanks confused tech

  214. olaf October 26th, 2012 9:34 am

    Dudes stop complaining. Just pay up $4 and start enjoying the product. It´s not like you pay $200 a year. Just pay for the time they spend on making this product. I love it, and I would gladly pay even $200 for it.

    Again thanks for a great product.

  215. Emmaxx November 6th, 2012 5:35 am

    Support Paypal?

  216. Ger November 9th, 2012 6:05 am

    Start off by saying this is worth it, if not only for the existing free product. Haven’t purchased yet, but plan on it.

    The thing that got me was there is no real detail of what I get. What can I expect the minute I purchase? I feel like maybe Plex has some cool features about to be beta released? Yeah, no?

  217. CoreMacFly November 15th, 2012 11:59 am

    i would be happy to support further developpement but before i pay for something i want sofsubtitles support back in plex on my mac !
    no need to get my hands on beta testing as long as this features is not back in plex, the only client i know that does not support this feature.

  218. jors November 17th, 2012 9:00 am

    Hi, was trying to get plexpass cause I’d love to try webclient but my visa card won’t get accepted. I’m from Belgium, I entered postal code and everything but it just keeps giving “transaction not allowed”. Last digits of my card are -9196 . Hope you can help me with this cause I don’t have any other credit cards I can use.

  219. elan November 17th, 2012 9:52 am

    @jors: I see your transaction, and it looks like it went through OK?

    @B: Builds for all platforms will be available simultaneously, thanks to a giant build machine located in Sweden :)

    @MTII: I actually thought about you when I wrote that sentence. I originally wrote it as “on our roadmap” but changed it because I’ve over-conservative by nature :)

  220. jors November 17th, 2012 1:53 pm

    Ok thx :p it’s not yet active though, but I’ll see tomorrow then, also wonder what i’m gonna get now cause in my impatience I tried the monthly as well as the yearly button multiple times :d

  221. elan November 17th, 2012 2:16 pm

    @jors: just let us know if you need a hand :)

  222. Drew November 20th, 2012 2:59 pm

    Thanks for the great product. I just purchased the lifetime membership. You guys are great. Now if I could only figure out how to setup my server to view my content anywhere.

  223. elan November 20th, 2012 3:21 pm

    @Drew: You just need to not be double NAT (i.e. Server -> Gateway/Router -> Interwebs) and then enable UPnP/NAT-PmP and PMS should do the rest!

  224. David November 20th, 2012 3:47 pm

    So all I want this for is to stream media I already have. The media server has chosen a folder as my media library which has nothing in it. My xbox360 can see it and play files from it. But if i want to add a folder or location, I have to pay? Why?

  225. Drew November 20th, 2012 4:12 pm

    @elan So bridged mode from my Airport Extreme should work? I search through the forums. Thanks!

  226. elan November 20th, 2012 10:07 pm

    @Drew: you can have NAT, just not multiple NATs. So PMS lives at (say) 192.168.x.x (private) and PMS will “punch a NAT hole” through so that myPlex and your mobile devices can connect.

  227. frank November 20th, 2012 10:26 pm

    Indeed great product, also purchased lifetime membership.
    Just to support the good work :) keep it going

  228. timetoes November 20th, 2012 10:49 pm

    it is sad to see that plex is trying like boxee did to generate some income from a controversial standpoint.
    boxee was very popular 2 years ago, were is it now….
    may i remind you that constellation has this so called premium sync option for over 2 years now included in the pricetag of the app for 3,99 $
    i like plex very much , but a subscription? really? thats just rip off, if it would be a in-app purchase i would gladly support this but a sucbsription for a multimedia player/ server ?
    where is plex mostly used for? : right pirated content, so if i need to pay 30 $ a year to play pirated content i might as well pay a subscription to any commercial video/music streaming service without having the need for a plex multimediaplayer at all anymore…..

  229. mirod November 20th, 2012 11:05 pm

    Please add Paypal Payment!!! :o) great job!!!!!!

  230. timetoes November 20th, 2012 11:07 pm

    So what plex is basically trying to do is sell a piece of cross-platform software (lifetime subscription) for 75 $ .
    All right ,the price tag is negotiable,but why in heaven package it as a subscription?

  231. Victor Ortega November 21st, 2012 6:56 am

    Well done Plex. I support your idea behind the Plexpass.

    Those who are whining, hey, no one is forcing you. If you don’t want to support the development of an App you clearly love, just don’t.

    After all, the guys at Plex are happy to keep working for free just for you. Sounds fair, right?

    I also hope you can integrate PayPal soon.

    Keep the amazing work guys.

  232. Ivan November 21st, 2012 8:45 am

    so you are basically saying that we can pay you to be beta testers?

  233. Justin November 22nd, 2012 9:04 am

    I find it hard to read all of the comments with complaints. It’s a free application that has been free since it came out. As well as it will stay FREE. All features of PlexPass will be available to users when they are finalized for FREE. in my personal opinion the monthly charge is cheap and they offer yearly or even lifetime. I’ve been using plex for 2 years now, I will gladly pay the lifetime membership for a LOW price of $75. I’m pretty sure most people complaining are the pirates who don’t pay for their movies legitimately and still just want to fuss about everything with a price tag. If you support Plex truely you don’t have to pay. Just stay active in forums. Spread it to your friends and share your experience with the app. Just stop complaining about a free app that was an is still completely free. Plex is awesome. End of discussion

  234. Neenz November 22nd, 2012 9:55 am

    Love the Plex Web update & sync features! I just signed up for lifetime membership to further support the cause. Small price to pay for how much I’ve been using it for free for the past year. Looking forward to all the years to come!

  235. Bubbalou November 24th, 2012 4:19 am

    +1 wish for addition of PayPal. Help us to help you…

  236. Anand November 25th, 2012 12:29 am

    I was going thorugh cannot find whats the features that one gets when subscribes.

    Also was hoping if there are some case studies like typical setups what users have in setting up a great pled media centre

    I am a newbie so wanting to learn more can pay 1 year but frankly couldnot understand what I get.

  237. superberg November 25th, 2012 5:11 pm

    I am willing to pay for extra features, but I am not a fan of mystery boxes. If the PlexPass included every feature, it might be worth it. But as it stands, I can’t see myself paying for something without knowing concretely what I am getting. I bought both the Android and iOS apps, and I would become a lifetime member immediately if it meant access to every feature. I would love to have local caching on my iPad, for example, but you don’t say how much this is going to cost in the future! New features are enticing, but without a price attached I don’t want to get used to a feature and then find it is too costly when it become standard.

    Frankly, I am tired of everyone going to a subscription model.

  238. Dan November 26th, 2012 8:03 am

    For $75 I expect premium features to be included – not for a discount for said premium features. If you start charging for things we can get easily elsewhere, and your premium items dont show true value, then people will migrate to the new thing that replaces Plex. (also, personally, I would subscribe if you were going to write media server support for the Synology DS410 – but you refuse to do so, I guess to focus on your revenue generators. Fair play to you, but it gives me an extra reason not to pay for any Plex subscription).

  239. JM November 26th, 2012 10:04 am

    I have to say that I’m not really impressed with the Premium services, I will not use any of them most probably. However, I’m willing to pay one year because of the great system that Plex is. Consider it as a donation :)

    Now… I am very picky about where I put my credit card details. Your website is not one of them (sorry guys!). Is there any idea if Paypal will be accepted or not? I counted around 25 requests and no one has clarified this yet… how strange…

    Thank you and keep up bringing more and more great stuff on Plex.

  240. elan November 26th, 2012 10:16 am

    @JM: We may integrate Paypal in the future, but I just wanted to point out that your credit card details are neither stored on our servers, nor even pass through our servers. They go directly to BrainTree, which handles payments for tons of companies. Thanks for the kind words :)

  241. Simmo November 30th, 2012 4:44 am

    I don’t mind the idea of paying a little extra for additional features (ios app etc) and I’m really looking forward to plexsync when it becomes freely available … But I really don’t get what plexpass is trying to achieve;

    If its to generate money to fund development that’s ok, why not make all of the clients a one time cost and the server free and also leave the option for donating. Then upcoming additional features are baked into the client app cost. Major version upgrades could incur another cost as other software such as OSX do.

    Paying to get access to potentially unstable test versions of the software looks like its pushing is into Apples dev model which is ok for developers earning money from the Eco system but not for the end user; and then once the feature becomes stable and falls into the premium feature category, we then have to pay again to continue to use it. It feels just a step too far from the plex team :(

  242. what the FUCK November 30th, 2012 7:55 pm


  243. elan November 30th, 2012 8:55 pm

    @what the $#%^: OK, please take a deep breath. I’m really sorry we made you mad. This is a known (rare) issue that can occur, it’s the first pinned topic in the Plex/Web forum ~

  244. tony December 1st, 2012 4:41 pm

    I need to know before I sign on that I can easily put my videos up to my Roku and view on my TV…trying and can’t get there..30bucks/year is nothing for this service..does it matter the SIZE OF A FILE? because movie files are large
    FYI:on Cnetcom they have a comment section, that other people can answer questions like the one above this about Windows


  245. tony December 1st, 2012 5:45 pm

    I got it…I did not have MY SERVER connected..thanks

  246. elan December 1st, 2012 6:28 pm

    @tony: Plex streams from a computer running Plex Media Server to your Roku.

  247. Ste7en0 December 2nd, 2012 11:42 am

    I was a fan of Plex until they charge. Guess it was too good to be true. I’ve read a lot of disappointments above and they are similar to my view. I guess it was too good to be true.

    Good luck guys!

  248. elan December 2nd, 2012 7:43 pm

    @Ste7en0: we’re charging for something new and optional, I don’t see how that’s offensive to you. And more to the point, we’ve been charging for the mobile clients for years. If you’re going to criticize, there are lots of real things you could pick which don’t sound as FUD-ish :)

  249. Gabi December 4th, 2012 4:15 am


    I am interested, instead, I will pay for the lifetime subscription, pending on finding out a bit more information on the following;

    1) Will we “plexplus” customers know what roadmaps you are undertaking for the latest developments?

    2) What discount will be provided for the premium features and will we know what they are?

    3) Will there be any development towards themes/styling in regards to making it easier to deploy?

    I’m all up for helping and supporting such great communities, based on the fact that I know what is happening and what is documented will actually be implemented.

    Once I have the answers, I am sure I will sign up.

    Please let me know,



    (additionally, can we have an option on the posts, where it notifies if there has been a response to the reply? Would be helpful :)

  250. Lunabel December 6th, 2012 9:22 am

    After updating to the latest media server i can’t open and setup the media server it asks for subscription.

    Is it just a bug or it just won’t work without paying anymore?

    I also bought the iphone/ipad app.

  251. elan December 6th, 2012 1:54 pm
  252. Waverunnr December 17th, 2012 10:49 am

    I honestly don’t see any value in this, especially when features aren’t working properly and your ecosystem is incomplete.

    For example, any TV show I have that has multiple versions by year (Battlestar Galactica, Doctor Who, etc.) doesn’t categorize properly and is extremely difficult to fix. Also, multiple episode files aren’t being recognized properly even though I followed your naming guidelines. And lastly, I already paid for the Android and Windows 8 apps and have no way to get Plex on my TV since Google TV, XBOX 360, and the current AppleTV aren’t supported.

  253. Thor December 19th, 2012 9:40 am

    Last time I tested Plex it had no .rar support like XBMC, is this back now or will it be? If so I’d likely sign up as a lifetime member right away!

  254. knight2001dts April 29th, 2013 10:27 pm

    Who’s palm do I have to grease to have local trailers play before a movie, and adult content password protection implemented???

    I’m all ears!!!!!

    (and yes, I have a PLEXPASS lifetime membership!)

  255. elan April 30th, 2013 8:28 am

    @knight2001dts ~ you greased the right palms :)

  256. Modifier June 7th, 2013 5:45 am

    I’m a PlexPass member. How do i update my forum profile ? I don’t have access to PlexPass members area.

  257. Subywrex June 7th, 2013 5:37 pm

    The comments on this post make me sick! Major props to The guy from plex that keeps responding to these ignorant people!!

    Comments like “this will be the end of plex” “what a big mistake they will regret it”. How dumb can you be? The app and server are already free. Explain to me how offering perks to those who chose to subscribe would damage an already free service?

    Purchase or don’t purchase. Who cares if you think it’s to much money. Some people actually appreciate teams that actually offer products for free like plex media server. Hell someone sent a $100.00 donation. So it’s obvious some appreciate it. Everything the plex does costs money, but rather than turn the server into a paid product, they keep it free. Along with myplex.

    Seriously people get over yourself. Plex is now offering perks to supporting. But still offering the great free product to those that don’t. Like earlier explained. Like a concert. You don’t have to pay extra to go to the concert. However if you want access to back stage. That will cost extra

  258. Barbara Vis June 22nd, 2013 3:25 am

    Hi, I paid but don’t see plexpass? Where do I find that? ty

  259. ohioan July 20th, 2013 1:36 pm

    Hmm – so in other words, I pay you to be a beta tester and if I want that functionality after I have paid for being able to test it for you, I have to pay again for the feature? Sorry, but that is BS…
    I really like the product and support it with a subscription, but the idea behind your model lacks some deeper thoughts.
    Why is there no guaranteed rebate for “premium features” at a minimum (is it 50%, 80% or 90% off?)
    What will these premium features be? Come on, you want my hard earned money… at least share the roadmap…

  260. elan July 20th, 2013 4:23 pm

    @ohioan ~ as you can read in a followup post here that’s not the case. A PlexPass gets you early access and all premium features.

  261. DemeCahta August 20th, 2013 1:15 pm

    Subscribed for life :)

  262. Marc September 10th, 2013 1:37 pm

    Great product which I have been using for quite some time now. You’ve more than earned my money. Thanks for everything and keep up the good work.

  263. Aviad December 27th, 2013 4:37 am

    I just got my PlexPass membership and I have to say I don’t even expect all these cool new features (though I welcome them with open hands ;)

    You guys are doing an amazing job. Back in the days I loved XBMC. You took the concept to a whole new level during the years. I love PLEX

  264. Dean Lutz January 12th, 2014 7:12 am

    I just want to thanks you guys for making such a great media Server. I had a Plex Pass account over a year ago and had to cancel it due to work issues. Now that I’m back on my feet I’ve renewed my commitment to the owners and programmers. Soon I will just buy the Lifetime Membership.
    Now I want to get involved in the development of Plex to widen its reach and help grow its content. I am new at this and am not a programmer. I’m just a 46 year old man with extra time wanting to give time back to this community. I would like to see gmail intigration as well as adding,, and other cloud servers. Contact me via email.
    Thanks and L8ter.
    Paratrooper Lutz

  265. Evan February 8th, 2014 12:57 pm

    After reading the PlexPass page and most of the comments above, I have determined that it really makes sense to purchase a PlexPass subscription. It is especially appealing to users who have never contributed to Plex. You can purchase a lifetime subscription for a relatively inexpensive price. If you’ve used Plex for 2 years, or if you plan to use Plex for more than 2 years, the lifetime subscription is THE way to go. I understand not having the disposable income to toss at the developers of a free product, but for those who would like to show support and have never donated to Plex, this is a really simple way to do so, and you even get something in return. The best part is that the PlexPass subscription is not required in order to use the product. You’d better believe that I’ll be purchasing a lifetime subscription as soon as I get approval from wifey!

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