Plex for iOS updated for iOS 7! - Plex Blog

Plex for iOS updated for iOS 7!

, | 03 Dec 2013 | by 393 Comments

[NOTE: We’ve submitted a new release to the store which fixes quite a few bugs which were unfortunately present in the 3.3 release. We’re really sorry about that!]

We’re pleased to bring you a brand new release of the iOS app today! Most notably you’ll see we’ve updated the icon, splash screen, and the UI for iOS 7. Baby steps, mind you, we have lots more user interface improvements coming, but at least Plex will look nicely at home on iOS 7 now.

We’ll be back very shortly with more iOS news, but for now, hopefully you’ll enjoy this release!

  • NEW: New look for iOS 7.
  • NEW: Detect URLs on the clipboard for quick queuing to myPlex.
  • NEW: Brand new video player.
  • NEW: Improved music player.
  • FIX: A UI hang when changing connectivity settings.
  • FIX: A nasty bug where entering sections with non-latin characters could crash the app.
  • FIX: Another UI hang when canceling and backing out of a library.
  • FIX: Synced content could sometimes appear mistakingly in Shared Libraries.
  • FIX: Synced content could become unplayable after being reconverted by the media server.
  • FIX: An issue flinging some video content to iOS.

Screenshot 6

Screenshot 4

Screenshot 1

Screenshot 7

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393 Comments so far

  1. Jared December 4th, 2013 11:02 am


  2. Basand December 4th, 2013 11:05 am


    The only thing I do miss: a new FLAT icon!

  3. Basand December 4th, 2013 11:06 am

    Sorry, I missed the flat icon… ROFL!!!!!

  4. bellzebutt December 4th, 2013 11:08 am

    Congrats on the release! But where’s Barkley?

  5. elan December 4th, 2013 11:12 am

    @bellzebutt ~ Barkley’s in the video screenshot, silly!

  6. Dustin.F December 4th, 2013 11:15 am

    Great stuff my friends! The Plex team is freaking awesome!

  7. Crille December 4th, 2013 11:20 am

    Great update! But where did the setting for Universal Transcoder go?

  8. Jay Tyler December 4th, 2013 11:26 am

    Will download soon. Hope it looks better in the flesh than it does in the screenshots!

  9. Mark December 4th, 2013 11:27 am

    Any chance you can add the ability to play videos hosted on SMB or UPnP (like Seagate’s Wireless HD)?

    Pretty please?

  10. elan December 4th, 2013 11:28 am

    @Jay ~ thanks, your undying positivity always cheers us up :)

  11. dejitaru December 4th, 2013 11:29 am

    Nice update! On the functionality side id love to be able to shuffle all music!!!!

  12. Jay Tyler December 4th, 2013 11:30 am

    Seriously though, the iPad version looks great. I never use on my iPhone but the screenshots look a bit cramped is all.

  13. Jay Tyler December 4th, 2013 11:30 am

    Hopefully fixing On Deck can be next :-)

  14. Yardco December 4th, 2013 11:34 am

    Will the new player be customizable in the future?

  15. Ed Adler December 4th, 2013 11:36 am

    Great update! thank you very much!
    Question: When playing a movie and airplaying it onto AppleTV the stream always breaks when iphone go in sleepmode. Is this only in this update or is this issue has been in the past also?

  16. Gianpaolo Racca December 4th, 2013 11:50 am

    I updated the iPhone app and it seems that AirPlay si gone.
    I can only send video and music to other plex clients.

  17. elan December 4th, 2013 11:52 am

    @Crille ~ we’re moving away from it, iOS uses the Universal transcode when available.

  18. limboroger December 4th, 2013 11:52 am

    Digging the new look, but I totally love the new way how videos can be added to your queue. I hope, one day it will be possible to just simply hit the share button in iOS and add something to your queue like that. Until then, this rocks. Thanks!

  19. Dan December 4th, 2013 12:06 pm

    Very nice, plex is so much better than xbmc

  20. ozgur December 4th, 2013 12:10 pm


    And this is an other reminder how Jony Ive changed our perception of beauty for Software UI. Despite all the criticism related to flat design of iOS 7.

    Again; Great work!

  21. elan December 4th, 2013 12:11 pm

    @Gianpaolo Racca ~ what device are you on?

  22. Roy Visser December 4th, 2013 12:14 pm

    Looks great! But is it me or does scrolling movies on the ipad seem less fluent?

  23. Tim December 4th, 2013 12:15 pm

    Just installed and right off the cuff it looks like video playback resume is broken. I play a video, I close out of it, I click on it to play again, and rather than asking me to play back where I left off it starts at the beginning. Running ipad version.

    The flat interface look is fine (could go either way on that) but playback resuming is by far one of the best features of Plex.

  24. Yardco December 4th, 2013 12:15 pm

    Just noticed that continuing playback is gone?

  25. Roy Visser December 4th, 2013 12:17 pm

    To add to the less fluent, when it is doen with scrolling the horizontale lines also blink?

  26. Jon December 4th, 2013 12:19 pm

    Looks nice, but where did the remote go? I can now only start, pause and stop an episode and don’t have all other menu options that could be used. That was really what made the app so great; controlling plex on my phone fully, without the need of using the keyboard.

    Please tell me I didn’t search long enough or that you’ve forgotten to put it in this version?!


  27. Tim Stephens December 4th, 2013 12:20 pm

    No audio when hooked up to a TV with HDMI.

  28. Siavash December 4th, 2013 12:26 pm

    Nice UI!

    I only have one complaint: The volume controls are now hidden behind some kind of function page. Why? It’s really a pain to change volume now.

  29. Eoin Miskell December 4th, 2013 12:29 pm


    I love the look of the new app! :)

    I am having a issue with where it I play a local video I can’t play remote videos without restarting the app (error -12783). Also if I play a remote video and then try a local video it will not play without restarting the app(error -11800).

    Hope this gets fixed soon,

  30. elan December 4th, 2013 12:34 pm

    @Siavash ~ we’ll be adding to that settings page. You can always use h/w buttons to adjust, no?

  31. MartinW December 4th, 2013 12:40 pm

    Just upgraded on my iPad 1. Now can’t start plex.
    Get the splash screen with Plex logo and then bombs out. Tried to uninstall and install again. No luck, same thing.

    Do i need to buy a new ipad for $$$ or can I get old version back, please?

  32. Chris December 4th, 2013 12:42 pm

    Is someone else having trouble with launching the app on an iPad 1?

  33. Siavash December 4th, 2013 12:43 pm

    @elan Sure, but I never do. Also, it sort of breaks the normal behavior of the media player in iOS; all other players have a volume slider right there on the bottom bar, visible and easily reachable. I hate to see Plex messing up standard iOS UI.

    It’s just a complaint, and maybe I’m the only one reacting to this. Ultimately it’s your decision, and I’ll continue to use this wonderful app on a daily basis regardless of the position of the volume slider :)

  34. ndaversa December 4th, 2013 12:45 pm

    Awesome update, love the new look.

    Question regarding background sync.

    There is an option in the sync settings that says “when modifying content”.

    What does this actually control.

    The feature I’m waiting for is the automatic background update.

    Typical scenario:

    Plex converts something for my device as requested by my Sync settings. Push notification to device that invokes a background sync.

    That way I’ll have the content with me when I leave the house in the morning.

    Is that feature currently supported, on the road map?


  35. dchdch December 4th, 2013 12:51 pm

    Unfortunately a bit of a buggy release :(

    No audio when mute button is on
    Can’t remotely play more than one audio track from music section
    Doesn’t work on iPad 1 / iOS 5.x

  36. Woody December 4th, 2013 12:51 pm

    What happened to the remote? I really need to be able to have a remote, starting movies from the phone is fine but sometimes, often in fact, it’s a social event and we like to scroll through on screen.
    Also adjusting setting such as removing black bars with the aspect ratio.
    Going forward it would be helpful to know what features are going to be removed so we may prep ourselves however we must.

  37. Roy Visser December 4th, 2013 12:56 pm

    @martin, only way to get back to old version is if you made a complete backup of your apps on a pc/laptop/mac delete app from ipad, hookup to pc and reinstall the old version of the app

    @scrolling problem

    I went back to the old version of the app, defenitly notice the difference by alot. Scrolling is so much smoother on the old version on the ipad air. The iPhone 5s scrolls perfect with the new version, but it doesnt feel smooth at all on my ipad air. Sticking with the old version for now :(

    Ipad air 32gb latest ios update

  38. elan December 4th, 2013 12:59 pm

    @ndaversa ~ we definitely want to do more of sync in the background. The way iOS handles background processing doesn’t make this easy, but definitely on our list of things to do.

  39. elan December 4th, 2013 1:00 pm

    @Roy ~ unfortunately using the iOS 7 SDK had some performance implications. We solved some of those. Some remain. We’ll fix ‘em.

  40. elan December 4th, 2013 1:02 pm

    @Woody ~ can you clarify? If you’re not playing something, you should be able to use the phone as a remote still. Just make sure you have the latest Plex Home Theater installed.

  41. RodneyBR December 4th, 2013 1:02 pm

    The kids have an iPad 1 and the Plex App is no longer working :(

  42. John December 4th, 2013 1:05 pm

    Did the issue with ios7 get fixed where I cannot resume or fast forward anything while watching local or remote? This issue has been ongoing since ios7 and destroys the experience.

  43. Petr December 4th, 2013 1:09 pm

    Very nice. But I cannot change the subtitles in the new video player for native formats (mp4 and m4v) with subtitles in ttxt or tx3g!! Native iOS player can change subtitles without problem as your previous version of the player.

    Please could you fix it? Without possibility to change subtitles is worthless for me :-(

  44. elan December 4th, 2013 1:09 pm

    @John ~ that was an issue fixed by using the Universal Transcoder and/or upgrading to a newer version of the server.

  45. mysterio21 December 4th, 2013 1:20 pm

    This is a great update along side with PHT being public, well done elan and everyone involved.

  46. Woody December 4th, 2013 1:23 pm

    @elan, I’ve just found the remote, but it’s not nearly as functional as the last and seems to be more focused on looking cool. I can stop or pause, adjust volume or skip a bit. The info button for example got a lot of use to remove black bars by changing aspect ratio. It feels like you’ve taken a functional and useful remote and given us a gimmick and nothing more.
    You’ve all worked hard and given us a great product but the last few version of home theater you have removed the filters I used most (recently viewed) and replaced with things like ‘filter by studio’ which I’m not sure a lot of people will use regularly and now thanks to apples wonderful auto-update (a feature I hate for bringing this latest plex app) I have had another piece of plex taken.
    Of course I understand as the devleopers you have ultimate say but I have to say that having paid my lifetime subscription at a point when plex was working how I liked and only having new features added I’m a bit annoyed that most of what made plex worth the money is falling to the wayside.

  47. Singh December 4th, 2013 1:24 pm

    I like the new flat design and the 30 sec forward and backward controls. But I don’t see an option to change the audio track or subtitles while playing a video? Can you also allow us to add a recently viewed section to the home screen? Everything else looks great, great job guys!

    I would love it if you guys released an updated Roku app early next year! The current interface looks really dated.

  48. elan December 4th, 2013 1:29 pm

    @Woody ~ it’s all baby steps :) Sometimes we take a little away so we can add back more later. In this case we’ve actually moved to a much more powerful remote control protocol which gives you realtime feedback into what’s playing, as opposed to the old one, which was totally passive. It’s a Plex remote, it’s not a PHT remote, so we’ve worked on making it work equally well for the Windows 8 app, the Roku app, etc.

    In the latest PHT (released today?) we put back a lot of missing filters. Let me know if there’s still anything missing.

    We pride ourselves on listening to our users, and we’ll do that no matter how big we get. I’m here, and I’m listening :)

  49. Jon December 4th, 2013 1:31 pm

    With Elan’s reply to Woody’s post, i did some checking and now I did find the remote option, although there were some difficulties connecting. It does seem less functional now. On the old remote, I was able to use the “menu” option during playback on my mac, so that I could manually sync bad subtitles or audio tracks. This doesn’t seem possible anymore?

  50. unisonruss December 4th, 2013 1:36 pm

    Elan, question. I see that I can now select my Apple TV 3 as a player in the newest iOS update…this was not possible before, nor is it from any other mobile device (that I know of). Is this a feature of the new video player? Or a hidden gem that will sprinkle out shortly to a android? I’m only asking because this feature is AMAZING, and was not discussed in the blog post. And it’s working great so far!

  51. Woody December 4th, 2013 1:41 pm

    Is this remote based on the new jaonrpc api? I just got a pebble and for the first time in ages tried to use http commands only to find that they had become obsolete lol just my luck.
    I understand there is a certain process you guys must follow but as you can imagine it can be frustrating, writing my little rant has been a much needed release as I felt as angry as a person would if perhaps someone has stolen all his kids Xmas presents.
    If it’s going to be added in then that’s cheered me up, I know I can get countless universal remotes or even my wii controller but I’ve also recommended plex for being cost effective (ie free with no need for additional hardware) and I liked very much being able to do everything on my phone that I could with the keyboard (to a reasonable degree).
    Thanks for taking my rant and responding so professionally, ill head over and download the latest PHT now.

  52. elan December 4th, 2013 1:46 pm

    @Woody ~ more like REST/XML, but yeah. We’ll publish the spec before too long :) I totally understand where you’re coming from.

  53. John December 4th, 2013 1:50 pm

    Airplay is broken for me in this new version. Video playback stops when the device sleeps or goes to lock screen.

  54. Jon December 4th, 2013 1:51 pm

    Found another bug: after staring an episode on PHT, doing other stuff on iPhone and then reopening the plex app (wanted to pause playback) PHT crashes shortly after saying the remote has been connected. This ofcourse also could be a PHT issue?

  55. mysterio21 December 4th, 2013 1:55 pm

    I can confirm with @eoin, remote play of files isn’t working on iPad with the latest plex.

    Trying YouTube videos: “An unknown error occurred (-12783)

  56. nick December 4th, 2013 2:39 pm

    Unable to control PLEX on google tv with new update. When I select it as the player it says “No media playing”. When I click on “Navigation” I get a blank black screen with an empty scrub bar. I have latest version of PMS and PLEX on google tv.

  57. elan December 4th, 2013 2:40 pm

    @nick ~ will be addressed with the next update to Google TV app, the protocol changed.

  58. nick December 4th, 2013 2:57 pm

    Elan, thanks for the info, I look forward to it.

  59. Peter December 4th, 2013 3:20 pm

    Can you please please please add back the remote with buttons. You guys removed it before than realized that it was a mistake. Please bring it back ASAP!!!

  60. Jimmy December 4th, 2013 3:40 pm

    I know this is mostly an interface update, but adding a ‘clear all filters’ option in the filter menu would be most appreciated. It’s really a pain to have to scroll through hundreds of menu options to do so manually.

    Amazing update though! I love the new design

  61. Fritz December 4th, 2013 3:51 pm

    My iPad and IPhone have been updated to latest Plex version. I use these devices to airplay the content on my Plex server to my AppleTV and this has always worked flawlessly. The problem I’m having with the Plex update is that when the iOS device auto locks it kills the airplay stream. This has never been an issue until today. Is this a known issue?

  62. Tim December 4th, 2013 3:51 pm

    Yikes… The more I use this, the more buggy it seems to behave. Videos don’t resume properly, airplay in the background is broken, videos just stop playing entirely until you relaunch the app… Unfortunately now with iOS 7 pushing out automatic app updates and no way to downgrade, broken updates like this are really a killer. At a minimum this update should have its description updated to include a warning as has been done in the past for equally broken releases to warn people who don’t have auto updates enabled. I love Plex – there’s nothing else quite like it, but these QA blunders consistently keep it just below the level of excellence that an app of this quality and feature set truly deserves.

  63. Srovan December 4th, 2013 4:26 pm

    Problems so far in an ipad mini with ios 7

    Videos sometimes cant remember the moment i interrupted the playing and start from 0.

    If i try to move in the time bar to other moment of the video it only works if its for several minutes (about 5 min), but if if its less that 1 min doesnt work, the video just continue playing.

    Subtitles that yesterday worked now they don’t, even if they are selected in the menu. Others work. What’s the problem with subtitles? They havent work completely correct for me in any version, not really bad, but time to time someone failed.

    Some videos give an -12783 unknown error when start to play.

    I suppouse that these problems are uncommon, because if i have found them in just 10 minutes with the app… What kind of betatesting are you doing?

    This is the last time i upgrade your app so quick, almost al version in ios have had some kind of stupid problems

  64. convas December 4th, 2013 4:29 pm

    Love the new player especially the skip forward and skip back buttons.

  65. Aaron December 4th, 2013 4:40 pm

    Old app had a scrubbing feature to move your finger vertically to determine how quickly the playhead moved. This feature is removed now >:(

    Also, the old player kept my iPad awake when streaming to airplay. The new player shuts off after 2 minutes.

  66. Jorge December 4th, 2013 4:58 pm

    What happened to the remote, you ruined it, now it only has the most basic fuctions, cannot access the audio or video advanced menus (change subtitles, offset subtitles, change audio source, aspect ratio etc..)

    Please get it back

  67. Canadrian December 4th, 2013 5:06 pm

    I immediately found that AirPlay to AppleTV doesn’t work if I lock the screen or put the app in the background. As much as I appreciate all the hard work the Plex Devs are doing, no background AirPlay is a complete and utter deal-breaker. I wish I could downgrade.

  68. Dude December 4th, 2013 5:20 pm

    Nice UI! Can report a major bug: with a large library (1100 movies) the app immediately crashes when opening the movies section on an iPad 2.

  69. bart December 4th, 2013 5:39 pm

    plex crashes on my ipad 1 as well.

  70. elan December 4th, 2013 5:40 pm

    @bart ~ we’ve reproduced and fixed the iPad 1 crash. Super sorry!

  71. elan December 4th, 2013 5:40 pm

    @Canadrian ~ we’ve fixed that issue too, really sorry.

  72. bart December 4th, 2013 5:44 pm

    great, any idea when it will be available?


  73. elan December 4th, 2013 6:05 pm

    @bart ~ we’re collecting a handful of fixes, and then there’s Apple review time, which is usually around a week.

  74. dave December 4th, 2013 6:24 pm

    Crashes on launch on the first generation iPad. Is it supposed to run on that model of iPad?

  75. Gianpaolo Racca December 4th, 2013 7:17 pm

    @elan no subtitles on iPhone with new app (iOS7 on iPhone 4S), same video has subtitles on aipad air old app.

  76. John December 4th, 2013 7:19 pm

    I can also confirm that airplay no longer works in the background, when leaving the app, or when the device goes to sleep.

  77. Chris December 4th, 2013 7:30 pm

    What happened to the remote, now it only has the most basic fuctions, cannot access the audio or video advanced menus (change subtitles, offset subtitles, change audio source, aspect ratio etc..)

    Please get it back

  78. Ken December 4th, 2013 7:58 pm

    I used to be able to use my iPad to play a movie on my Roku. Now I can’t find that option anywhere. Did it get removed?

  79. Sprawl December 4th, 2013 7:59 pm

    When playing a movie and airplaying it onto AppleTV the stream always breaks when iphone go in sleepmode. I’ve never had this issue before. My phone sleeps after 2 minutes or so, and it’s very disruptive to viewing. :(

  80. james December 4th, 2013 8:00 pm

    @jimmy: You can tap the “All Movies” item at the top of the list to clear all filters.

  81. elan December 4th, 2013 8:03 pm

    @Ken ~ we’re in the process of updating the Roku app to support the new (greatly improved) remote control protocol. Will be out soon.

  82. Art December 4th, 2013 8:51 pm

    So, this new update breaks all backward compatibility with old versions of plex media server. I can no longer stream video to my iPad or iPhone over 3G or wifi. This really sucks.

    I neither have the time to troubleshoot or try a server upgrade. I’m leaving the country and need this stuff to work.

    Bottom line, I want a path to downgrade to the previous version!!

  83. elan December 4th, 2013 9:26 pm

    @Art ~ what version of Plex Media Server are you running? What format of media?

    We wish we could offer a downgrade path (what other sort of software distribution doesn’t allow upgrading/downgrading??) but Apple doesn’t make that possible.

  84. michael December 4th, 2013 9:38 pm

    Upgraded an iPhone 4S to and it finds the Media Server but doesn’t load the library. Kindle Fire and Toshiba Thrive still find it and load.

    Are there any settings I need to tweak to get it to load the libraries?

  85. Pharoz December 4th, 2013 9:51 pm

    Plex crashes for me as well when opening my movie section. Has about 800 movies.

  86. elan December 4th, 2013 9:59 pm

    @pharoz (and others) ~ if you have a section which crashes, please share it with me (elan) on myPlex and I’ll reproduce and fix!

  87. Andre December 4th, 2013 10:37 pm

    Hi Guys,
    I’ve installed the new API 3.3 yesterday and can say that it looks realy nice but. The one issue which I had was with the subtitles. On the old API the subtitles played automatically at start but on the new one it didn’t apear and I was not able to find a way to turn it on. On the info screen of the video I could switch between none and the subtitle I have but this didn’t changed the fact that it didn’t appeared on the screen. I’m using an Ipad2 with IOS7 and airPlay to appleTV 3. The movies are in MP4 with SRT files.

  88. Morgan December 5th, 2013 12:56 am

    Don’t install this one!
    * Resume is broken (doesn’t work with my offline movies anyway)
    * Can’t fastforward (well sometimes)
    * Airplaying to ATV3 is broken. Gets disconnected from ATV when the screen turns off on my iPhone.

  89. dev December 5th, 2013 1:28 am

    thanks for the update but please, bring back the old remote! :(

  90. Jonathan December 5th, 2013 1:44 am

    Beautiful interface overhaul! Happy to see an update for the iOS client.

    It’s quite crashy, though, and it stops airplaying when my iPhone 4 goes (or is put) to sleep.

  91. Hexamadecimal December 5th, 2013 3:09 am

    Love the new look, and I appreciate the attention to fixing bugs as they’re pointed out by the community. Can’t wait to AirPlay video AND sleep my iPhone. Thanks for making and maintaining a product that I recommend to everyone I know.

  92. anders96 December 5th, 2013 3:58 am

    Subtitles don’t work on iPhone 5 and Ipad mini retina with new app (iOS7), PLZ fix

  93. ThomasShaped December 5th, 2013 4:04 am

    Ths has completely broken iPad 1 support. The app crashes on the splash screen. Can you either roll it back to the previous version, push a fix through or at least stop iOS 5.x devices downloading the update?

  94. ric December 5th, 2013 4:47 am

    video can’t play…

    unknown error occured -12783.

  95. D-man December 5th, 2013 5:09 am

    Been holding off buying the app till is can post to chromecast, is that available yet? If not, you got an ETA?

  96. akshunj December 5th, 2013 5:14 am

    Aesop Rock. None Shall Pass. Classic Indie Rap… Well done

  97. Schalk December 5th, 2013 5:45 am

    Upgraded both by Iphone 5 & Ipad 2 to 3.3, but although it’s picking up the Plex Media Server and connect to my pc/laptop, it just show me the remote (showing that its controlling the pc), but it dont play on pc. If I disconnect pc, it does however play on my iphone and ipad. Please help?

  98. Uniel December 5th, 2013 7:08 am

    Iphone 5s. Unknown error on most videos.

  99. downgrader December 5th, 2013 7:26 am

    I was able to downgrade to the previous version by deleting the app and going to the ‘Purchased -> Not on this iPhone’ section of the App Store app and re-downloading it from the cloud. Not sure if the new version has been pushed there yet or not.

  100. Chico December 5th, 2013 7:48 am

    The requested URL was not found on the server . Unable to play any videos after update

  101. Plex fan December 5th, 2013 8:13 am

    This new update wasn’t tested for you?? How can you release a version with so much wrong stuff??? PLEASEEEEE….. Subtitles gone… ALWAys url error and have To restart… Fast foward is a joke… The point of updating plex was To improve.. Not To messe verything up…

  102. RodneyBR December 5th, 2013 8:17 am

    Apple’s iOS App Store now offers ‘last compatible’ versions of apps for older devices

  103. ric December 5th, 2013 8:19 am

    an unknown error occured (-11800)


    please fix it!

  104. Scott R December 5th, 2013 8:27 am

    elan, when I saw that there was a Plex update with a “New look for iOS7″ I got very worried. I am not a fan of what Jony Ive has done. Thank you for not following the path of so many other developers who simply copied the core iOS7 apps in using a white background for the UI.

  105. Gigo December 5th, 2013 8:53 am

    don’t work anymore with my plex server Version :(

  106. Erik December 5th, 2013 8:56 am


    I can confirm that I also have problems with my iPad 1. Plex crashes while starting. Can this be fixed?

  107. lopey December 5th, 2013 9:09 am

    Hi Elan

    When I try and access my cloud folder and play a video, I’m getting this error message. “The requested URL was not found on this server”

    Any suggestions? Everything not playing from the cloud and just my server is playing fine.


  108. Lundmark December 5th, 2013 9:12 am

    Looks great. If I could make a suggestion, it would be to redraw the library source icons. They have always looked blurry to me, and now they’re even more inappropriate.

  109. Derick December 5th, 2013 9:29 am

    Same issue here with airplay and sleep mode on ios7. This version breaks them. Pls fix ASAP.

  110. Southern Gal December 5th, 2013 9:34 am

    OMG GORGEOUS…. i just noticed the change when i went to open it to play something…. and i am THRILLED!!!

    gorgeous gorgeous gorgeous!

    so far all is working for me… but did only a cursory testing as am at work… will try more later.

    iphone 4 with ios7

  111. Ross December 5th, 2013 9:38 am

    I like the new interface, but like others if my device goes to sleep it kills the airplay feature. Please make this a priority in the fixes. Thank you.

  112. Eli December 5th, 2013 9:52 am

    Downloaded the update for my iphone and seem to have lost the ability to launch a video from my phone to play on the tv (through a mac mini running the latest version of PMS). Videos play on the phone fine (not initially but updating to latest version of the server fixed that), but can’t launch a video from the app to play on the tv.

    Looking at the screenshots above I seem to be missing this option. The button that looks like a rectangle with the plex arrow in its bottom lefthand corner is absent. How do I enable this?


  113. Guillermo December 5th, 2013 10:20 am

    Please fix the AirPlay bug… it’s a deal breaker. Can’t watch anything on my TVs :(

  114. Roffe December 5th, 2013 10:30 am

    does not work as it should. demanded updates on the computer, to get started. when the screen on ipad locks plex stop sending. can not use the ipad while I’m watching something through airplay … :/

  115. elan December 5th, 2013 10:44 am

    NOTE: We’ve fixed a ton of these issues already, and will be pushing an update to the store shortly. It will take time for Apple to approve. We’re really sorry.

  116. Dom December 5th, 2013 10:56 am

    @elan hi there, I am a huge fan of your great app, but unfortunately this new update has taken with it one of the main reasons I use plex. Once streaming a movie from my Mac using plex media server via iPad onto Apple TV, the stream stops after a minute or two. Even after preventing the iPad or iPhone from going to sleep, the stream just cuts. Is there any way to fix this? It is such a shame, as that was one of the best features of your app. Thanks a lot, appreciate all your hard work.

  117. Itzme December 5th, 2013 11:20 am

    Élan, I, for one, understand mistakes happen. I’m grateful for your hard work and feel I’ve gotten and will get more than my $5 worth. Looking forward to the fixes. I hope you stay encouraged to keep improving Plex.

  118. elan December 5th, 2013 11:34 am

    @Itzme ~ thanks :) we’re very encouraged, as you’ll see…

  119. elan December 5th, 2013 11:35 am

    @Dom ~ totally understood, it sucks, and we’ve added that specifically to our test plan so it never happens again. We’ve fixed the issue and will push the update with fixes to Apple within the next few days.

  120. Tom December 5th, 2013 11:36 am

    Love the looks… hate the functionality…
    I use a max mini connected to my TV to use plex as Mediacenter. No keyboard nor mouse connected to it.
    I always used Plex for IOS as remote control to play on my MediaCenter and to navigate in Plex.
    now both of these functions don’t work anymore…
    No remote control, and I can’t play remotley from my iDevice, so I allways have to use a remote desktop connection to navigate and play my files.
    Any suggestions?

  121. elan December 5th, 2013 12:06 pm

    @Tom ~ upgrade to latest Plex Home Theater.

  122. ITNerd December 5th, 2013 12:09 pm

    Just to chip in i’m also getting a multitude of problems. I use Airplay to ATV3 and am having the stream stop every time the iPad (3rd Gen) sleeps. Also, on some movies I get “Requested URL Not Found On This Server” but they play through the Web or via PS3, and finally i’m also getting “The Operation could not be completed An unknown error occurred (-12783).

    Frustrating to say the least, and making watching pretty much hopeless. The new interface looks nice, but that’s it.

    God, I hope these issues are fixed in this next Apple update (please)

  123. Art Fernandez December 5th, 2013 12:33 pm


    My issue is the same as others have reported… URL not found. Or an Unexected Error occurred ( – XXXXX).

    I am running .9XXX or something.

    Here’s the thing, software is buggy but NEVER this buggy. It is SUPER clear you DID ZERO backwards compatibility testing and just shipped this.

    If I did this working were I work (major dot com), I would be fired.

    I get you are apologetic and you are trying to fail forward fast to innovate, but this is a giant Cluster F*.

    I was a able to downgrade (fortunately) after digging for a backup. But, I should not be your guinea pick to find these bugs for you in a paid app.

  124. elan December 5th, 2013 12:41 pm

    @Art: we actually did a fair amount of testing (internally, and our “ninjas”, over a period of weeks), but these things happen. I can probably round up someone to fire (or fire myself), but I’d rather just move forward and get an update out to Apple. These things happen. Getting upset about it doesn’t help.

  125. Tom December 5th, 2013 12:51 pm

    Thx for the solution! Works great up till now :-)
    Just one quick question… I can’t find the remote in the new IOS app to navigate up and down in the Plex Home Theater.. Not there (yet)? Or am I just looking in the wrong place :-)

  126. john December 5th, 2013 2:13 pm

    I’m just surprised that a dev actively responds to these posts…especially in times where there are bugs. Much appreciated!

  127. elan December 5th, 2013 2:14 pm

    @Tom: if you’ve got the latest version of PHT, it should show up during navigation.

  128. Richard December 5th, 2013 2:49 pm


    I am using iPad 3 via Apple TV v3 using the latest available release.

    I have managed to watch 2 films now and few TV shows, there are some problems with some of my video files with error codes mentioned above. (I guess this is format specific or something).

    I am able to turn my iPad 3 off with the button, this gets around auto lock stopping the video on the Apple TV, though I can not switch apps without the video stopping on the apple TV.

    Also used the new app on iPad 2 earlier today and was able to listen to music and watch videos remotely from my home server.

    The app looks nice to me, even on the iPhone it is easy to navigate.

    All the best with the frantic bug fixing!

  129. Vince December 5th, 2013 3:00 pm

    PLEASE fix the app! It’s the WORST update I’ve ever seen to a perfectly good working app! It is HORRIBLE with the Apple TV!!! It BARELY works! Before, it worked FINE with apple TV. PLEASE PLEASE fix this… this is the worst functionality I’ve ever seen in an app… it crashes over and over and it takes me 10 minutes just to get something up on the apple TV where as before I would just click it and it would work the first time with the old app! Horrible…

  130. elan December 5th, 2013 3:08 pm

    @Vince ~ yup, we got the message. Read back a few comments and you’ll see we’re hard at work fixing it.

  131. roarman136 December 5th, 2013 3:30 pm

    +++ I love the interface and look of the app, and since i moved from XBMC i have missed getting the feedback of what was playing! i am so glad that is where plex is headed.

    - – - On the flip side i could only get the remote to work on one of my clients (Mac 1.04.144) which is a laptop i never use for playback, tested from iPhone5. not working Windows 7(1.04.144), and of course Roku3 and Rasplex.
    I also have to complain about taking out the remote like everyone else is, it was convenient to use instead of a keyboard, i thought i saw it pop up but can’t find it… (Please consider adding it back). I will watch for updates from iOS, roku and rasplex
    Keep up the great work!

  132. roarman136 December 5th, 2013 3:35 pm

    i just found that you can only use the remote when a movie is not playing, which i agree I mostly used that remote like everyone else, change subtitles and aspect ratio!
    Hope this helps some people find the remote. Enjoy

  133. Vince December 5th, 2013 3:38 pm

    Thanks! Sorry to seem overly frustrated with it… it’s amazing what quitting and restarting an app 20 times in 5 minutes does to ya lol

    I love Plex and am excited to see more good things happening. Thanks for all the hard work!

  134. ph_dwin December 5th, 2013 4:00 pm

    Lost full screen on video playback using Apple’ HDMI adapter on an iPad.

    It’s frustrating that this happens almost all of the time a new update is released. I’m turning off auto updates from now on.

  135. Scott R December 5th, 2013 4:20 pm

    elan, in reading some of the comments here, I’m wondering if you’ve made a significant back-end change that allows the Plex iOS app to send content to an Apple TV in a DIAL/ChromeCast-style mode, where it’s handing off the content to the ATV? If so, that sounds like a really big deal, even though there are obviously some bugs that need to be fixed. Can you confirm that? Or, does AirPlaying content still always involve the content having to move through the mobile iOS device (iPhone/iPad/iPod Touch)?

  136. Jacek Z December 5th, 2013 6:21 pm

    Update killed compatibility of Plex App with iPad 1 (iOS 5.1.1). It just quits. Deleted the app, connected to computer, launched iTunes, installed the old Plex 3.2.4. All good now.

  137. Jon December 5th, 2013 7:20 pm

    Yeah, bugs suck, but they happen. Thanks for being so responsive, Elan. I’ll try to wait patiently for the Airplay fix. :-) Give Barkley a pat on the head for me.

  138. elan December 5th, 2013 10:16 pm

    @Jon: thanks man, will do :)

  139. AJB-538 December 5th, 2013 10:25 pm

    Hi – it doesnt appear to work (cannot start) on my trusty
    Old ipad 1 on 5.1.1? Is it backwards compatible? If not, can I get the old version?


  140. Kristian December 5th, 2013 11:16 pm

    Unfortunately it is possible to update to the new plex version without running iOS7. This mean that plex crashes on when trying to start it on my iPhone 4 running iOS 5.1.1
    (I use this device for AV composite output for an old tv, and that functionality gets broken if it is updated to iOS7..)
    New plex looks nice and works fine on my two iOS7 devices. But it is a shame that you can update it on older devices and it then it stops working altogether..

  141. Bjorn December 5th, 2013 11:42 pm

    @elan: You sure can take a lot of beating! :-)
    Thank you guys for all your hard work!

    I just love Plex!
    I travel a lot and couldn’t live without Plex.
    My problem with the new app version is that it doesn’t seem to connect to MyPlex and/or my Plex server a home…

    I’ve tried to read the comments here, but hey, i gotta work too…


  142. Bob December 6th, 2013 12:02 am

    Hey guys, I appreciate all you do and acknowledge the fact that PMS and PHT, both which I love, are completely free and that I have gotten more than my money’s worth out of this app. Having said that…

    This update is horrible. I can’t use it for reasons that have been stated here already. I expect more out of a paid app.

    Other than one poster, another concern I have hasn’t really been addressed: the volume slider. What possible reason could you have for moving it from it’s standard location? I do not want to “use h/w buttons to adjust” and see no reason for this change. Please bring it back.

    Overall, you guys are great. Keep it up!

  143. Angus December 6th, 2013 1:13 am

    Such a bad release. I’d ask for a refund from your “testers” you mentioned above. That or get new ones. I’ve had to go and buy Constellation.

  144. Cameron December 6th, 2013 1:17 am

    I appear to be having the same problem as a lot of people. I’ve upgraded to the new app on the iphone and there is no remote controller. I’ve got the latest versions of media server and home theater but there is still no controller. The only solutions I’ve heard people say is to get the latest versions of software then click the little rectangle at the bottom. When I do a little box comes up saying my server at the top, ‘no media playing’ in the middle and disconnect at the bottom. That’s it. The only reason I bought the app is to get the remote so it’s a little frustrating. Any ideas?

  145. @alexjoke December 6th, 2013 1:52 am

    Don’t work on my ipad 1 please fix this

  146. John Busby December 6th, 2013 2:15 am

    Think some people need to calm down. Yes, this looks like a particularity broken update but at the speed Plex is driving forward there are always going to be some problems.

    Im happy to take the odd bug and problem in order to benefit from the innovation. If your not then you can simply turn off app auto update and wait for a few days to see if there are any problems.

    Looks like Plex screwed up but we all do from time and time and at least Elan is here to accept feedback and provide a timescale on when these problems are likely to be fixed. I can think of a lot of companies than would go silent in similar circumstances…

  147. popdrome December 6th, 2013 2:52 am

    Thumbs up for the new release and it looks slick. Just my $0.02 and I know I’m not the first but I get “unknown error occured -12783″ at most of my hi-def movies. Thanks for the great work. Looking forward to the update.

  148. Gunther December 6th, 2013 3:17 am

    Hi Elan.

    Thanks for all the hard work! One feature that seems to be broken that I use daily is the TV out with the Apple HDMI adapter. Doesn’t seem to be working again (as this has happened with past updates :) ) Hope you get this fixed as well!


  149. tjans December 6th, 2013 3:27 am

    @elan, is the gesture support gone in the remote? To me that was the best part of the remote, I didn’t have to look at the screen to control Plex. Also, is there a reason it keeps minimizing every 10 minutes or so? we were watching last night and it would just minimize every so often and I’d have to use my mouse to re-maximize PHT to keep watching. Very irritating.

  150. Richard December 6th, 2013 5:13 am


    I am having a similar problem. I use a Windows 7 desktop (mediacenter) for Plex Home Theater only. I can see all players on my iPhone 5S, and can select Home Theater and then get the navigation/remote etc.

    However all other iOS devices (iPad Mini and iPhone 5C) only show the device and the ‘mediacenter’ as audio. If I select the mediacenter it plays video on phone and audio on home theater.

    So there is a connection but it there is no option to select control of Home Theater player.

    Any thoughts Elan?

    Loving the new look though so just hope we can iron out the bugs over the next few days. Thanks.

  151. Peter December 6th, 2013 5:51 am

    Elan, just goes to show you, no good deed goes unpunished. I’m frustrated with the bugs, but only because I LOVE Plex and use it so much. I’m looking forward to the fixes and to more great things from you.

  152. John f December 6th, 2013 5:55 am

    The changes to air play are not positive. Before I could AirPlay a video to Apple TV and put the iPad to sleep. Now it disconnects from plex when the iPad goes to sleep. It’s like airplay was removed and crappy streaming is in it’s place. I regret doing this update so quickly, everything worked perfectly before

  153. Nissim December 6th, 2013 6:04 am

    Very bad update. Music section crashes the app for paypass clients.

  154. Andy December 6th, 2013 6:09 am

    I just want to echo what one other user said (and what I posted in 2 different forum posts hoping that I could get someone’s attention)

    I would hate it if this is the end of the line for “older devices” as it makes a perfect utility on my wife’s old iPad 1. I have an older iPhone 4 that 3.3 blows up on – so for now everyone in the house has been warned not to upgrade. However, considering I really was rather content with the last version (3.2.4?) – if you can figure out how to set whatever flag Apple needs you to set to differentiate 3.3 as an “iOS 7″ only product, and let us get the last version back on our older devices, I will begrudgingly be happy with it :)

  155. foux December 6th, 2013 6:55 am

    No doubt the app is super buggy, but I’ve never seen a developper/company who responds so quickly to it’s user.
    I won’t congratulate you on the version, but at least on your dealing of the crisis elan! Be it here or on twitter.
    Would you let us now when your submit the app to the AppStore?
    And good luck to the iOS team for the (very) long hours they must be doing right now.

  156. elan December 6th, 2013 8:29 am

    @foux ~ thanks :) Yeah, nobody’s getting much sleep, and yes, we’ll let you know when it’s submitted!

  157. Uniel December 6th, 2013 9:16 am

    Love Plex and I think most users know that you put a lot of effort into making the best media experience there is. This version might not be the best you’ve released, but this is an exception. Keep up the good work! :)

  158. Jeff December 6th, 2013 9:37 am

    Update is horrible, AirPlay breaks when iPad or iPhone auto-locks or Plex is minimized. Now I have to switch Auto-Lock to “Never” (by the way, wasting battery…) and can’t multitask. What a waste of time, DO NOT UPDATE. If they were quick on their bug fixes, then I would say to update, but they aren’t. Like the old saying “If it isn’t broken, don’t fix it”

  159. Chris December 6th, 2013 10:33 am

    Anyone else having problems playing videos from your plex queue after the 3.3 update?

  160. Chris December 6th, 2013 10:36 am

    I meant to add I’m getting this on all queue playback attempts (with 3.3 only)

    “The requested URL was not found on the server”

  161. Miguel December 6th, 2013 11:13 am

    I love this app and I hope the airplay issue will be solved soon (I don’t have any doubt about it), so everything works well as usual. Congratulations for the hard and well done work, Plex Team!

  162. Michael December 6th, 2013 11:50 am

    Love this app! I use it every single day!! Is anyone else having an issue playing the channels? I get an unknown error code trying to play anything from the ABC channel?

  163. Morton Baker December 6th, 2013 12:24 pm

    So is the plex remote completely gone now? I can’t use it as a remote for my server anymore. What am I missing?

  164. Morton Baker December 6th, 2013 12:34 pm

    Seems I have missed a few updates. I’m downloading Home Theater now. Thanks guys.

  165. Tjans December 6th, 2013 12:48 pm

    As a new user of plex by about a week, this update
    To the remote portion is disheartening. What I saved in thanksgiving discount on the iOS app I spent on buying hippo remote for the gesture pad to replace that functionality.

    Does anyone else have issues with the latest PHT minimizing every
    So often? I can’t figurenout why.

  166. Anthony December 6th, 2013 1:43 pm

    When using as a remote on the desktop client from both my iPhone 5 and iPad 3, when reconnecting to the desktop client after a while when it has been inactive, it crashes the desktop client every time. I keep have to run back and forth restarting the PHT. Occasionally it also crashes the ios app too. I’m using ios, and have confirmed I’m using the latest PHT version and media server… The previous app worked fine except the volume slider didn’t work, now volume slider works but not properly anyway but I could live with it, but as a media theatre remote it doesn’t work!!! I wish there was some way to roll back to the previous version. BTW the new look is nice!, functionally …. not so good! When air playing to my Apple TV, it is slow and buggy too…. Please can we go back to the old version until you can resolve these issues…

  167. malk December 6th, 2013 1:50 pm

    My films stop playing when using Airplay when the iphone wants to sleep!!
    PLEASE FIX THIS..its so annoying!!
    Great app, i use it so much, please keep up the good work!

  168. Adrian December 6th, 2013 2:23 pm

    Hi Plex Team, Love your work! But thought I would give some feed back on what I found is not working on this release.
    -Music playback gets stuck then crashes the app. Also killed all audio on my iPad once, had to re-boot.
    -Cant play any video online or synced “unknown error occured -12783″
    -Posters are sometimes displaying on the wrong TV Series folders…

  169. N-U-M-A-N December 6th, 2013 2:30 pm

    HORRIBLE UPDATE…….. crash, no resume, no subs, no multitasking…… iOS7????, only for the look.

  170. Riaz December 6th, 2013 3:19 pm

    The old remote functionality was so much better. I could control the PHT on my TV, now I have to browse on the iPhone and then press play. When the show finishes, PHT just drops back to where it was when I last touched the keyboard. Please bring back the old remote so I don’t need the keyboard. Thanks

  171. Sven December 6th, 2013 8:10 pm

    Your update [expletive deleted]!!!! The remote feature was the greatest part of it and for some stupid reason it was removed. Paid 5 bucks for an app that was great and you ruined it. I will no longer be telling anyone about this waste of money app.

  172. elan December 6th, 2013 8:25 pm

    @riaz/Sven ~ navigation remote is still there, just tap on the player button, and tap “Navigation”. Make sure you’re on the latest version of Plex Home Theater.

    @Tjans ~ we may add back gestures at some point.

  173. elan December 6th, 2013 8:26 pm

    @N-U-M-A-N ~ all of those items have been fixed and we’re looking to submit to Apple within 24 hours. We’re really sorry.

  174. Martin December 6th, 2013 10:55 pm

    After the new update on my iphone the server is found but i can’t see the content. Its just a black screen. After reloading the app it shows for a few seconds and then it disapeares again. Its only my iphone that has this issue my apple tv2, ipad and android systems are working fine.

  175. Goten December 6th, 2013 11:25 pm

    Error -12783 all over the place. I can NOT play most of the video!!!

  176. Goten December 6th, 2013 11:32 pm

    OK, it seems like when your Plex client on IOS setting streaming quality higher than 576×320, you will almost 90% hitting the -12783 bug.

  177. Lukedon December 7th, 2013 1:14 am

    The pled iPhone app no longer appear to be able to control the client on my mac mini. I try selecting a program to play on the laptop via my phone and nothing happens.

    It used to.

    Please fix this, otherwise I want a refund!

  178. Andréas December 7th, 2013 1:53 am

    I agree with previous comments. The update is terrible. The UI is nice, however all of the features I used to use are not working:
    1. The app doesn’t send information to the server about where I was in the files I have been watching, so I have to restart and fast forward to where I was.
    2. Trying to navigate in a film with the progressbar on top works sometimes and sometimes not. Sometimes the progressbar is updated but nothing happens to the film I am watching.
    3. When following a series I used to be able to get the next episode on the “on deck” portion of the startpage. Now because the seen/unseen information is not being sent correctly I have to manually update this information.

    I really love the plex apps and use them a lot. However this update is not as good as I expect from you guys!



  179. Andréas December 7th, 2013 1:57 am

    Oh and playback crashes every now and then returning me to the startpage.

  180. Darathor December 7th, 2013 2:29 am

    Thanks Elan & Plex Team. Awesome update.

  181. Paul December 7th, 2013 9:32 am

    Oops, looks like a rogue version got shipped there
    - can’t play content via airplay – it stops after a few minutes
    - Plex no longer works in the background.

    Please rollback / fix at least the first one – it’s completely unusable a the moment.

  182. Dennis December 7th, 2013 9:37 am

    I have exact problems stated by N U M A N. iPhone 5 streaming to apple TV won’t work in the background any longer. Sooner there’s a fix, the better. Thanks for you hard work…

  183. arwin December 7th, 2013 10:20 am

    why cant i find the server anymore? I hate updates….grrrr

  184. ryan December 7th, 2013 10:24 am

    Interface is prettier..

    Biggest flaw.. no iOS 7 device airplay multitasking. I used to be able to start the movie or show on iphone or iPad and continue using other apps while it streams. Now it cuts my airplay to apple tv3 if iPad/iphone goes to sleep or power off. Was never an issue before. Thanks for looking into these issues. you guys are the best!!!

  185. Rodolfo December 7th, 2013 10:28 am

    I see that you guys are working on fixing all these issues. I’m looking forward to see the fix to the stream breaking when my iPad mini goes to sleep/locks up. Keep up the good work. Great app!

  186. Scottster December 7th, 2013 12:07 pm

    Hi Guys,
    Whilst there have been some issues with this latest update, well done on working as hard and fast as you have on getting a fix out. Unfortunately it seems most don’t realise/understand that you have to wait for Apple to allow you to put out the update.

    I love the new look and features, and as soon as multitasking is fixed, this is going to be great moving forward!

    That said, I’ll be rolling the iPad 1 I have been using as a dedicated Plex remote back to an older backup so that I can keep using as the new version of the app isn’t comparable.

    Heads up guys, most of us really appreciate all of the hard work you do, the price of the App and Lifetime PlexPass are a pittance for what we actually get out of you!!


  187. Nrrd4life December 7th, 2013 4:12 pm

    I am having issue with my play to device I use to use my ipad as a remote and have it play to my google tv… now it just acts like it goes and then just stops nothing… but the controls come up.. .I hit play and it acts as an enter to my device.

  188. Hank December 7th, 2013 4:58 pm

    Have been experiencing a lot of crashes / freezes on iPad 3.

    1. Have to restart the app to avoid error code (The operation could not be completed, An unknown error occurred -12783)
    2. Jumping to different section of a video using the slider does not work
    3. When point 2 happens the play back position restarts from the beginning and does not remember the position
    4. Reduced overall performance (starting up and searching via the slider)

    A rather unstable version compare to previous releases – waiting for a fix.

  189. Emtater December 7th, 2013 6:47 pm

    Will the new fix that was submitted to Apple allow the 1st generation iPad to run the app? Love you product! Just bought a Roku and a 1st generation iPad.

  190. vin047 December 7th, 2013 7:01 pm

    Apple recently allowed developers to make previous versions of their apps available on App store for compatibility. It would be really helpful in the meantime if you could make the current version of Plex only for ios 6 or 7 and make the previous version available so that us iPad 1 users (ios 5) can still use it. Currently the app just crashes…

  191. elan December 7th, 2013 7:15 pm

    @vin047 ~ it’s on by default, but only effects “allowing customers to use your apps with older devices which may no longer be supported by the current version of your app”. In this case, the version is supported by older devices, it just crashes :(

  192. elan December 7th, 2013 7:16 pm

    @Emtater ~ *will be submitted to Apple*, and yes :)

  193. elan December 7th, 2013 7:16 pm

    @Nrrd4life ~ the Google TV/Android app needs an update for the new (super slick) remote control protocol. Very soon.

  194. Emtater December 7th, 2013 7:59 pm

    Great! Please announce here, so I can purchase and begin using it. Thanks.

  195. Tatu December 7th, 2013 8:57 pm

    I just bought ATV 3 a week ago and one of the reasons was using Plex with imac+ipad+atv combo. I really like your server/app and hope you’ll get the update fixed soon. I’m from Finland and english is not my native language so i wish you fix the subtitle problem too. Thanks! :)

  196. Mogz December 7th, 2013 11:01 pm

    Yes please fix the aiplay sleep mode bug!!

  197. Pete December 8th, 2013 1:36 am

    Hi élan,

    Just to confirm, I’m having the same issues on both iphone 5s and iPad 3rd gen with the airplay stream cutting out when the device goes to sleep / you enter another app.

    How’s the submission to apple going? Any news yet? I realise you’ve had this issue before with a previous major update, so I am assuming these bugs will be within the submission to apple this time?



  198. cvechelp December 8th, 2013 4:46 am

    Same problem here… with the latest update(don’t know if the previous version worked as I tested it only with this latest one), the stream stops when the iphone will be locked/goes into sleep mode.

  199. david December 8th, 2013 7:57 am

    Error -12783 on all videos !!!
    What the matter ?

  200. elan December 8th, 2013 9:17 am

    @Pete ~ down to last few issues, we’ve slept very little this weekend :)

  201. Itzme December 8th, 2013 9:49 am

    (Supportively handing you guys a cup of coffee)

  202. jjense01 December 8th, 2013 9:53 am

    I am experiencing the same problems regarding airplay as everyone else and I am so delighted tha you are so active in communicating with your users. By reading through the comments I was able to read that everything I am experiencing will be fixed ASAP from you personally. Thank you!

    With all of the poor reception, have you thought about creating a Plexpass only version of the app that would allow us Plexpass users to test before releasing to the public? Does Apple allow this? If the Plexpass release were buggy you would he all the feedback needed and Plexpass users could use the stable public release until stability returns. Public would only ever experience stable releases. Just an idea.

    Also, a blog post addressing all these recurring comments/issues from users might help the beating you’re taking in the comments section here:)

  203. Adam December 8th, 2013 10:54 am

    @elan Is there any word on fixing the issue with sound only playing when the device is out of mute etc, or is this not going to be possible done to the move away from the native player? Is rather frustrating having the iPad or iPhone ding at me every time an email comes through during playback.

  204. elan December 8th, 2013 11:00 am

    @Adam ~ fixed in the next release!

  205. elan December 8th, 2013 11:05 am

    @jjense01 ~ thanks! We’ve thought about it, but having multiple apps can cause some confusion too, not to mention the slow review process in the App Store eliminates the nice benefit we find with Plex for PlexPass on Android which we can release multiple times a day :)

  206. Adam December 8th, 2013 11:08 am

    Excellent! Thanks @elan

  207. elan December 8th, 2013 1:15 pm

    Good news! We’ve just submitted the next release to Apple, requesting an expedited review.


    Full changelog:

    - FIX: Crash on launch for users running iOS 5.
    - FIX: AirPlay stopped working when putting the device to sleep or switching to a different app.
    - FIX: Resuming playback was broken.
    - FIX: Background music continued to play after starting playback on a remote player.
    - FIX: No audio played while the mute switch was on.
    - FIX: Playback from old versions of Plex Media Server wasn’t working.
    - FIX: Playback of non-optimized MP4 files would fail.
    - FIX: Seeking during playback was unreliable.
    - FIX: Embedded subtitles weren’t working when direct-playing media.
    - FIX: TV Out using 30-pin adapters wasn’t working.
    - FIX: Transcode sessions were not shut down correctly.
    - FIX: The on-screen display of Plex Home Theater can now be navigated while video is paused.
    - FIX: Improved reliability of remote player detection & control.
    - FIX: Improved image quality in the player view on iPad.
    - FIX: An issue that could cause video playback to fail until the app was restarted.
    - FIX: Multiple error messages could be displayed when attempting to play a queued or recommended item.
    - FIX: Various crashes.
    - FIX: Various minor UI issues.

    Thanks for your patience with this. We’re really sorry the last release was so buggy!


  208. foux December 8th, 2013 8:48 pm

    Great! Thanks for the heads up. And have a good long sleep ;)

    Let’s hope Apple validates it quickly

  209. Jasper December 8th, 2013 8:54 pm

    @elan does “FIX: Various crashes” mean the Unknown error -12344 -11800 -12783?
    Keep up the good work! Plex is great! ;)

  210. radar December 8th, 2013 9:12 pm

    Thanks a lot.

  211. Streamotica December 8th, 2013 9:48 pm

    Will the ABC (keyboard) functionality be back in the navigation of the Plex iOS app?

  212. Jeremy December 8th, 2013 10:26 pm

    Hi Elan

    Fantastic news on the hot-fix version. I, and five other people, spend a lot of time in the Campfire chat room assisting your users. There is a lot of chatter there….any way to get this to you?


  213. GIAHughes December 8th, 2013 10:40 pm

    Will this fix the issues with the iOS version for the iPad?
    Whereby it says cannot find the URL when trying to launch a video
    The restrictions are not being applied

    How long does it take for apple to approve?

  214. Massaguana December 8th, 2013 11:37 pm

    - FIX: Resuming playback was broken.

    Is that the same Problem that it is not possible to jump to another timecode in Movies?

    Is it Possible to Add Plex with the Next Update to the “Backround App Refresh” in iOS7? Because Plex Stop Syncing after 10 minutes when the device are locked… stupid when you are use PlexSync…


  215. Alex Sharaz December 9th, 2013 3:59 am

    Magic! Haven’t been able to use plex on my iOS 5 iPad for months
    Looking forward to it.

  216. Nick December 9th, 2013 4:10 am

    I’m glad the bugs are going to go away soon, but this was a huge update and an amazing step forward.

    Props to you guys for making a great product even better!

  217. Ryan December 9th, 2013 5:00 am

    Thanks for the quick turnaround on the bug fixes. Much appreciated!

  218. David December 9th, 2013 10:36 am

    Output to HDMI cables from iPad plays only audio through TV.

  219. Mike December 9th, 2013 3:33 pm

    Can’t wait for the fix to Airplay. Keep up the good work!!

  220. Don December 10th, 2013 6:10 am

    Thanks for the very quick IOS 5 fix! Greatly Appreciated!

  221. Philip December 10th, 2013 8:39 am

    Well it is disappointing to see while the feature promised at the end of the first paragraph of this post, was promised for 2013.

    But it now appears we are getting a feature that is US exclusive while the promised feature probably not going to happen after all.

  222. Mike December 10th, 2013 10:41 am

    Please, please, please put back the old remote. It worked great and the new remote is not very functional.

  223. Bob December 10th, 2013 11:00 am

    I don’t have any audio when i try to play movie/tv show on my ipad. Audio plays fine on my PC laptop. Thanks.

  224. elan December 10th, 2013 11:24 am

    @Bob: this is one of the issues fixed.

  225. Slorpy December 10th, 2013 11:46 am

    Some great additions, but major problems with AirPlay in this version. The previous (pre-iOS 7 style) version worked great and kept playing continuously, but this version quits out of AirPlay constantly. On the iPhone 5s it’ll keep playing ok if I turn autolock to “never” (but it’s a pain to have to keep turning that on and off), but on the iPad (4th generation) there seems to be no rhyme or reason, it just plays via AirPlay for about 2 or 3 minute stretches at most then stops, even when the iPad isn’t locking or going to sleep.

    Please fix, I love Plex but I can’t watch videos on it the way it is.

  226. elan December 10th, 2013 11:50 am

    @Slorpy ~ read up a few posts, it’s fixed in the version under review :)

  227. AfterBurN December 10th, 2013 3:03 pm

    Love the new interface. Now excited about the new fixes.
    Keep it up! You all doing a good work

  228. Sean December 10th, 2013 9:22 pm

    The requested URL cannot be found on this server…. I get this error every time I try to play something on my iPad. Any news on when this will be fixed or a work around???

  229. Gundy December 10th, 2013 9:55 pm

    Thanks for keeping up the great work! Really appreciate it!

    The issue of not being able to send more than a single song to PHT from iOS (already reported in the comment section by “dchdch” and “Singh”) is also present in my environment (current PMS and PHT). Is this covered in the update being reviewed?

  230. elan December 10th, 2013 9:58 pm

    @Gundy ~ this will be fixed by the next Plex Home Theater update!

  231. Blimey December 11th, 2013 5:07 am

    How about subtitles in srt format? Is that in the new fix too?

  232. Lyle December 11th, 2013 9:26 am

    Hi when are they going to fix the plex update ? As I updated my iPad 1 what is running 5.1.1iso and every time you try to start plex app it just shows the black screen with plex in the middle the goes back to the start screen

  233. adam December 11th, 2013 9:56 am

    I have a gbox mx2 android box and before the new pled update I could pick a movie on my iPhone and click play on gbox and it would play right on my tv….was nice to have for guest going through movies on an iPad and find one they want to watch and then it plays on tv…..not that feature is null….doesn’t work at all…..a little upset about that and sucks I can’t go back to previous version. Any ideas, or is this feature gone forever…im using standard plex for android and do not have a plexpass. plex for iOS is the newest version.

  234. elan December 11th, 2013 10:50 am

    @Lyle ~ read up, we’ve submitted the update to Apple for review.

  235. Plex fan December 11th, 2013 11:44 am

    Did you fix the ac3 áudio playing on atv3? The new update has broken this feature… Previous version was working..

  236. Pau December 11th, 2013 3:15 pm

    Hi elan, loving the progress with all the plex changes of late, but I am missing the ‘menu’ button that has gone missing from the IOS app remote control, I am now having to use the ‘C’ key on my keyboard to bring up the options menu so that I can queue items. This function I love as I like to use my plex theater as my music player and this allows you to pic tracks whilst listneing to others (You know this already). Any chance of adding this back onto the new remote which I think is better than the old one apart from this one missing function.
    Heres hoping, keep up the good work and thanks

  237. elan December 11th, 2013 3:19 pm

    @Plex fan ~ I’m not aware of anything that would have changed related to that, it’s a server-side feature.

  238. elan December 11th, 2013 3:20 pm

    @adam ~ If you use the latest release for Android you should be able to use remote control with it.

  239. elan December 11th, 2013 3:25 pm

    @Pau ~ thanks for the kind words :) We’re moving away from the remote just being a giant grid of buttons and trying to move the intelligence over to the mobile device in a more fluid way. So for example, in order to queue something, you’ll be able to do that via selecting the item on your mobile device and queuing it (while being connected to the player). This is more second-screen style behavior, and less old-school giant remote control :) Heck, you can even do it while something is playing on the big screen!

  240. elan December 11th, 2013 3:35 pm

    @Philip ~ I’m super confused. Plex Home Theater was released to the public. Can you be a little more explicit?

  241. Plex fan December 11th, 2013 6:36 pm

    Prévious version the ac3 passtroutght to my homecinema sorround sound.. This one dont… Dont appear the ac3 icon that used to appear on my surround system.. Thats why i asked.. I have other ipad with previous versionand same movie with same configuration and ac3 áudio apeares on the decoder sorround…..

  242. Veshen December 11th, 2013 10:36 pm

    Hi Guys, any news as to when the hotfix will be available in the iStore? Waiting patiently to get my sound back for videos as this was broken in the last update.

  243. elan December 11th, 2013 10:38 pm

    @Veshen ~ we’re anxiously awaiting review by Apple :)

  244. Veshen December 11th, 2013 10:42 pm

    Thanks for the prompt response :)

  245. Adam December 11th, 2013 10:51 pm

    In that 2nd picture, how do you do picture-in-picture-out like that?

    Also can we please have the ability to play episodes back to back continuously like on the samsung version of Plex? I find that feature so useful, and I miss it in XBMC. I love to watch my tv shows and have it automatically load up the next episode for play.

    Thanks for continuing on making Plex the best media solution ever!

  246. Paul December 12th, 2013 5:00 am

    Hi elan thanks for your response but could you explain how you can queue an item using the current remote control?

    I have tried everything, you mention ‘We’re moving away from the remote just being a giant grid of buttons and trying to move the intelligence over to the mobile device in a more fluid way. So for example, in order to queue something, you’ll be able to do that via selecting the item on your mobile device and queuing it (while being connected to the player). This is more second-screen style behavior,’

    But how do you get to a second screen, the only option I have found is when selecting and item on my Ipad is that I get to choose where I want to play the item either on my Plex Theater PC or on My Ipad there is no option to queue the item in either location. Am I missing something or is this option that is not available yet?

    Please help as it is driving me nuts trying to find it

    Many Thanks and apologies for not understanding your last reply

  247. BazRat December 12th, 2013 7:49 am

    I don’t know if this bug has been found/fixed, but it is one I can re-produce every time. If I enable ‘Use Mobile Data’ when connected to my Wifi. Disable the wireless (or go out) and try and disable ‘Use Mobile Data’, the app crashes every time for me! I have to ensure I am connected to my home WiFi in order to disable the option.

  248. RodneyBR December 12th, 2013 8:41 am

    Wow… Apple takes their time don’t they!

  249. pepe December 12th, 2013 10:30 am

    With the new version the subs won’t show up. I can select them but when i’m playing a movie or serie the subs are not showed.

    please help

  250. peter December 12th, 2013 11:07 am

    It should be up by tomorrow 12/13 if it falls into the standard review time.

  251. Ansu December 12th, 2013 11:09 am

    Great work ELAN and team, extra + for constant feedback! Waiting for this fix which will probably save the Christmas :)

  252. Sjocolaatje December 12th, 2013 5:31 pm

    @elan: I second all the positive and encouraging posts by others. Two questions I did not see answered yet:
    1) have the annoying “an unknown problem occurred -XXXX” errors been solved. I’ve had these for both local synced and streamed content, requiring regular restarts of the app to play content.
    2) I’m deeply curious to know whether it is now possible to have the app direct the server to stream directly to the ATV (that is, without relying on Airplay with the iOS device acting as an intermediate once the stream has taken off).This would be major, in fact it would make PlexConnect superfluous for many so would be nice to mention or clarify. I’ve read at least two posts asking about this, but no clear answer yet?

  253. elan December 12th, 2013 9:47 pm

    @Sjocolaatje: (1) yes, but latest iOS just released in store! (2) not yet :)

  254. elan December 12th, 2013 9:47 pm

    @pepe: try the new release out in the store now :)

  255. elan December 12th, 2013 9:48 pm

    @BazRat ~ AFAIK that was a bug I personally fixed in the 3.3.1 release :)

  256. elan December 12th, 2013 9:51 pm

    @Paul ~ sorry, I wasn’t totally clear. It’s the direction we’re heading, but queueing specifically is not yet available as an option in the controller. We’ve made a massive amount of progress, expect to see more goodness in that area shortly.

  257. elan December 12th, 2013 9:52 pm

    @Adam: continuous playback is often requested :)

  258. DEOREM December 12th, 2013 10:25 pm

    Hi guys. First off just wanted to say thank you for your tireless efforts and excellent feedback. I’ve loved watching Plex evolve and I’m excited by the new direction you are taking the app.
    I downloaded the new iOS update 3.3.1 and was bemused to find that the older Plex Media Centre is still no longer supported. I’ve decided to hold off on PHT until some of the bugs are fixed & there’s some channel & skin updates. I don’t see why the new Plex iOS update is not backwards compatible. I’ve become used to using the iPad/iPhone app instead of a keyboard to serve content and choose media on my HTPC. Do I have to update to PHT to get the full use of the app now?

  259. GIAHughes December 12th, 2013 10:52 pm

    Glad we now have version 3.3.1 which means it now plays the home library
    A couple of things
    Cannot see the shared libraries although the option is ticked
    Can see iTunes movies but they will not play
    Any response from the developers?

  260. Seb December 12th, 2013 11:42 pm

    Version 3.3.1 is out ! Thx for this update.
    With local synced music, plex app crashed after few minutes to pass to the next track, but it works perfectly when I’m in airplane mode… I don’t know why (iOS 7.0.4 on iPhone 5S)

  261. Ricky Dominguez December 13th, 2013 2:40 am

    I try Plex 3.3 but it has to many bugs so I install again 3.2.4, today I find the update 3.3.1 so I install but first and I don’t know why it install 3.3 and then it tell there is a update so I make the update but the problem is I don’t have the remote icon to control my Roku 3. If I delete the app and then install 3.3 I have remote control but if I update to 3.3.1 the remote icon is gone. So I am going back again to 3.2.4.

  262. Ricky Dominguez December 13th, 2013 2:51 am

    Another thing is I use all the time the queueing function and as Adam mention it’s not available in 3.3.1 so that’s another reason to stay with 3.2.4 I hope Plex Team add that option very soon.

    Thanks for Plex.

  263. Saul December 13th, 2013 3:02 am

    Yea! Version 3.3.1 works well on my iPad 1 with IOS 5.5.1.

    I can even see synced content with the iPad wireless offline!

    Thanks guys!

  264. hilario December 13th, 2013 4:04 am


    new release still crashing with ipad 1 !!!

  265. adam December 13th, 2013 4:21 am

    latest android release fixed my problem….only to encounter a new one….to even get movies to play smooth i have to turn direct stream and direct play off…..on the android device…before that i could leave them on and they would play perfectly fine.

  266. Fredrik December 13th, 2013 6:37 am

    Tried the new version (3.3.1). Controlling Plex Nine from the iOS client is still broken :( Music doesn’t start playing. Unfortunately plex HT is still too buggy so I don’t want to upgrade to that yet.

  267. Joyce Wong December 13th, 2013 7:22 am

    Dear Elan, I’m using iOS 5 and when I try to play a video, it says “The requested URL is not found on this server” but if I use an old version of the app, it plays just fine. I’ve already updated the latest 3.3.1 and really thought that this latest update would have fixed my problem but it did not. Please help to fix this ASAP, I have not used Pkex for over 1 week and I’m about to go crazy!

  268. hilario December 13th, 2013 7:23 am

    Hi again:

    Just to informa that with the help of the forum I got it working.Tks.

  269. Steve December 13th, 2013 10:24 am

    When I try and access my movie folder and play a video, I’m getting this error message. “The requested URL was not found on this server”
    It used to work fine. can I have the old version ack please

  270. elan December 13th, 2013 10:24 am

    @Joyce ~ we’re looking into the issue right now!

  271. elan December 13th, 2013 10:25 am

    @Fredrik ~ I’m sorry, the remote control language changed, and the newest version of Plex Home Theater is required.

  272. many7695 December 13th, 2013 10:25 am

    Plex 3.3.1 recognizes the movies ( gives you name of the movie) but it doesn’t recognize what a channel plugin is playing unlike what happens with android apps where it does know what is playing

  273. Steve December 13th, 2013 10:30 am

    That’s on my Iphone and Ipad

  274. elan December 13th, 2013 10:31 am

    @Ricky ~ as soon as the next Roku release is made (any day now) remote control will work again.

  275. elan December 13th, 2013 10:34 am

    @GIAHughes ~ iTunes movies (with DRM) have never worked, if that’s what you’re talking about? Nothing has changed in shared library code that I know of.

  276. elan December 13th, 2013 10:35 am

    @DEOREM ~ sorry, we now require Plex Home Theater for remote control. We made a ton of enhancements and it wasn’t practical to port them back to the unsupported older client.

  277. malk December 13th, 2013 11:23 am

    Ive updated and im now going to try if all is good in the Plex world!!!
    Im sure it will, ill update after the film!!
    Again, thanks to all the Plex people, you make watching films on my ATV3 possible, without having to convert to mp4!!

    That in itself deserves a pint!!!

  278. GIAHughes December 13th, 2013 1:54 pm

    Hi Elan
    Thanks for the reply
    The shared library does not show on the iPad plex app
    It shows through the app on my smart tv and if I go to plex/web

  279. elan December 13th, 2013 2:01 pm

    @GIAHughes ~ I don’t have an explanation, it works over here. Make sure the shared are is enabled in preferences, and make sure you’re signed into the right myPlex account (maybe sign out and in again?)

  280. sbalgobin December 13th, 2013 4:30 pm

    After I updated my plex today my cloud sync folder wont play my movies its saying operation stopped
    the server is not correctly configured

  281. sbalgobin December 13th, 2013 4:47 pm

    Also trying to play any movies through plex through plex pass it says the operation couldn’t be completed (NSURLErrorDomain error -1013)
    My plex worked 90% of the time not it wont worked at all

  282. Joyce Wong December 13th, 2013 5:37 pm

    Sorry a correction to my previous post: I’m using iPhone 5s (iOS 7) with the issue of having the error MSG “The requested URL us not found on the server” even using the new app already (v 3.3.1). I’m using Synology NAV as the media server. However when I use an older version of the app on a different device using iOS 7, it plays just fine. Please help to rectify ASAP, many thanks!

  283. elan December 13th, 2013 5:41 pm
  284. Dustin December 13th, 2013 7:29 pm

    The Plex iOS app is great. Thank you for all the Plex teams’ work!
    (I’m sorry you all have to deal with whiny, entitled people)

  285. Andréas December 14th, 2013 6:28 am


    Thanks for the update, it means that the app is much better. Also the ui changes are nice.

    However I still have one annoying bug. When I pause a movie and then start it a while later (without the device sleeping och switching off), the movie plays for a while (seems to empty the cached movie) and then exits from the player view and returns to the home screen of the app. It’s not a major issue, but a bit annoying.



  286. chrisandsally December 14th, 2013 8:01 am

    Dear Élan and Plex teams

    Wow, fantastic developments, especially with the ability on my ipad to choose playing on my macmini PHT with clear remote.

    I just wanted to say thanks.


  287. Mike December 14th, 2013 8:21 am

    It’s disappointing to know I’m forced to upgrade to PHT from Media Center when this has been working so well for so long. I appreciate the work you have been doing but I believe you should have warned people that if they are not on the latest version, then the phone app does not work anymore.

    Is there anyway to go back on the phone app so I can still use this to control the media center?

  288. elan December 14th, 2013 10:16 am

    @Mike ~ I’m sorry, there’s not. Plex Home Theater should be better than the media center in almost every way imaginable. And then some :)

  289. Mike December 14th, 2013 11:35 am

    If you tell me that PHT has parental controls then I would upgrade pretty quickly, otherwise PMC works great! It suits every need I have so I’m not sure what I’m missing out on.

  290. Ansu December 14th, 2013 11:55 am

    Hello Elan,

    Im currently running Plex app 3.3.1 for ipad mini and iphone 4s over airplay to ATV3. Server version:
    The Movies doesnt break but there is no sound (when the Picture appears on the TV there is sound from the speakers for about 2sec and then gone) and sometimes the Plex-app just crashes. Any ideas?


  291. Jan December 14th, 2013 3:48 pm

    Since the update I cannot remote start movies anymore on my iMac on which is both my media server and media player. I can see my library’s on my iPhone, I can click on a movie, it goes to some sort of controller screen with the movie poster but it just won’t start on the Media player in my iMac. It just sits there doing nothing. Does anyone know how to fix this? Thanks!

  292. Thomas December 14th, 2013 9:31 pm

    Great update, however may I ask why you removed the option for enabling/disabling the universal transcoder?. I have some movies and TV-show’s I can’t watch without having the Universal transcoder disabled.

  293. elan December 14th, 2013 9:33 pm

    @Thomas ~ If you can provide us with samples, we’d appreciate it! The new transcoder should be better than the old one by far, and we’re trying to deprecate the old one :)

  294. elan December 14th, 2013 9:33 pm

    @Jan ~ Make sure you’re running Plex Home Theater on your iMac.

  295. Michael December 14th, 2013 10:56 pm

    @Elen: the subtitles still aren’t shown on the iPad Air. I can select them, but no subtitles appear. Is this something for a new update? Thanks!

  296. elan December 14th, 2013 11:01 pm

    @Michael ~ we’d need details to be able to see what’s going on here, like format of the file/subtitles, at least, and PMS logs.

  297. Michael December 14th, 2013 11:33 pm

    @Elen, thanks for your very quick response. I use Tx3g a lot. Always used to work on the iPad and iPhone. Do you still need the PMS logs? Thanks!

  298. Michael December 14th, 2013 11:45 pm

    @Elan. Sorry forgot to mention: PMS is on a mac mini.

  299. Samantha December 15th, 2013 6:01 am

    i have been using plex (pc to tv) for a while but how do i add videos to my queue on my ipad/iphone?

  300. manu December 15th, 2013 9:54 am

    Before the update of plex server I could watch all my movies on my device. Now some film don’t play “Unable to start playback”. So I have only 1080p mkv in my library. Some ideas ?

  301. Derick December 15th, 2013 10:29 am

    Hi. Just wanted to report that the ABC channel works fine on my roku but does not work using the iOS plex app. Can you please advise why? I am using the latest PMS and iOS app versions.

  302. adrian December 15th, 2013 1:09 pm

    While using airplay if my Ipad goes to sleep the video stops. Why change this it was fine as it was! Not pleased :(

  303. elan December 15th, 2013 3:43 pm

    @Michael ~ OK, TX3G are the one known issue in the new transcoder we need to (and will) look at!

  304. elan December 15th, 2013 3:47 pm

    @adrian ~ this was fixed in 3.3.1.

  305. Michael December 15th, 2013 10:18 pm

    Elan: thanks, keep up the good work!

  306. Sax December 16th, 2013 3:38 am

    Plexplayer only plays one track of a complete album. And houw to shuffle? (Mac mini/ios 7)

  307. Jonathan December 16th, 2013 4:11 am

    Thanks for 3.3.1! AirPlay now works at least as good as it did before and the app crashes much less. Still get crashes in some cases when switching back and forth between different subtitles and when scrubbing back and forth in a movie split on two files. (If you want test cases I might try to produce some.)

    The quality issues of streaming uncompressed dvd movies using my iPhone 4 + AirPlay has apparently also been fixed recently (in the media server, I guess), which makes me very happy. :) Thank you!

    Viewing a two-part movie (two files) using my iPhone and AirPlay now works almost seamlessly: The app shows a single timeline for the whole movie, the stream is transitioned from one file to the other when it should, even when the screen is locked, and scrubbing forward across the file boundary works well. Very nice that you have put some work into this. Scrubbing backwards across the file boundary does not work, though – I need to stop playback and resume for that to work.

    In any case, the Plex functionality and movie quality is now perfect for my needs, and works well with my choice of workflow. :) Now if Apple would only allow apps (or at least a Plex app) on the Apple TV…

  308. Rico December 16th, 2013 8:02 am

    Thanks for the last update; I have an iPad 1 and I’m glad it’s working again.

    However, I just tried playing several files on my iPhone 4s while at work. Every time, I get this error:

    The operation couldn’t be completed.
    (NSURLErrorDomain error -1013.)

    And then the app crashes. Any ideas? I haven’t changed any settings, I just updated the app to the latest version.

  309. bballl December 16th, 2013 9:17 am

    The new ios version is unusable! every single mp4 gets transcoded with the new transcoder (which i switched off in every version, because the new transcoder never worked seamless with ios ready formats)

    Why cant we switch the new transcoder off like before, until you fixed all that problems (they are known for a very long time).
    It makes no sense to release an unfinished transcoder which cant direct play mp4 and embedded subtitles.
    All that worked like charm in the previous versions with the old transcoder.

    I dont need a plex version that is not working. Please give me the old version back (no i dont have a backup and there are many other people).
    Its horrible to see every mp4 gets transcoded and no subtitles :(.

    I dont get the point here, giving us a new transoder that cant play a normal mp4 without transcode, no subs and no chance to switch it off. Yuck!
    That was a fail.

  310. elan December 16th, 2013 6:15 pm

    @bballl ~ the new version can indeed Direct Play MP4s. There is a bug related to MP4 files which are not optimized for streaming, as discussed here ~

    We’ll definitely fix the issue with TTXT subtitles not working with the new transcoder.

  311. elan December 16th, 2013 6:16 pm

    @Sax ~ that should be fixed in the latest release of Plex Home Theater.

  312. bballl December 16th, 2013 11:34 pm

    @elan thats right, a few mp4s can be played directly, but not as much as with the old one. I’m 100% sure they are optimized for streaming, cause i convert every file in mp4 with streaming optimizing enabled. Never had a problem.

    I converted all files to mp4 to direct play and from now on they do not work!

    I had a small test and every mp4 with subtitle or a second language or both is not direct played.
    The other ones with none of these options, i cant see a particular pattern whether they are direct played or not. They are all converted with the same converter but only a few of them play directly.

    Last but not least these issues with the new transcoder are known for a long time and they are not fixed, which was, i guess, the reason we had the choice to turn the new transcoder off.

    Please give us the choice back to turn it off. Cause it makes no sense that iOS ready mp4s can not be played like before. that is so bad!

    please understand me, i converted for days to have all my files in a prefect iOS format, which were perfectly direct played by Plex and now you released the app with an unfinished transcoder with no option to turn it off.

  313. Alex December 17th, 2013 2:59 am

    The new 3.3.1 is better, but i can’t pause my video’s when im playing them trough airplay on my Apple TV 3. This is on an iPad Air.

    I’m hoping you have noticed and that there is an fix on the way.


  314. Defn December 17th, 2013 3:18 am

    Hi élan, not sure if you’re aware of this bug but the universal transcoder transcodes any video above 720p to 720p 8mbps on an iPad even at the highest quality setting.

    Please could you fix this ASAP as it seems to be a quick win with just a couple of lines of code change?


  315. Richie December 17th, 2013 3:41 am

    “url not found” occurring for all mkv movie files on Ipad Mini and Iphone 5s. Music plays fine on all devices and movies plays fine on Samsung TV.

    Looking at “Plex Media Server.log” every URL is looking for file.mkv instead of the actual file name (i.e. Snatch.mkv)

  316. Ricky Dominguez December 17th, 2013 4:03 pm

    When are you going to release the new Roku channel that give me back ios remote.

  317. elan December 17th, 2013 8:41 pm

    @Ricky ~ It’s in review, any day now!

  318. Chris December 18th, 2013 3:45 am

    Cannot use navigation mode , I’m assuming that replaces the remote page ? I simply want to remote control my iMac with my ipad air . This used to work fine got me, navigating through menus, activating subs etc.

    Also I have to quite the app a lot on my ipad, my library flashes up and then disappears all of a sudden. The only thing that seems to fix it is a reboot of my ipad , as just quitting from the task manager doesn’t seem to clear it from memory.

    About the only thing I can do anymore is watch movies from my iMac on my ipad, but I normally want to control my iMac.

  319. Chris December 18th, 2013 3:47 am

    I forgot to mention I’m using latest OSX on a 2011 iMac and an ipad air with latest OS updates too.

  320. Chris December 18th, 2013 3:49 am

    Sorry I forgot to mention that if I go into navigation mode, I either get a blank screen with just the transport bar, and if I press play I’m getting a thumbnail still of the movie or TV show I want to watch ?

  321. Didier December 18th, 2013 4:58 am

    After I saw that I took one year PlexPass subscription.

    Great new version that works very well on Lumia 1020. The App is also very fast. Some features such as PlexSync or cast are missing and hopefully we will see them soon.

  322. Marc Castermans December 18th, 2013 7:42 am

    Plex still crashes on both my iPad and iPhone when airplaying

  323. Ricky Dominguez December 18th, 2013 8:07 am

    Thanks Elan.

  324. Locon December 18th, 2013 8:11 am

    I have an issues with the app. I’m using an old iphone 4 connected to a stereo as a Plex client and I use my current iphone as a remote to play music on it, I cannot queue more than one song, I try to play a whole album but only one song will play on the remote device. Is this a known issue?
    I’m using the latest version of client and PMS.
    Thanks for any info on this.

  325. elan December 18th, 2013 9:49 am

    @Locon ~ should be fixed with latest Plex Home Theater.

  326. Locon December 18th, 2013 12:13 pm

    Thanks for you quick answer Elan but I don’t get it. I don’t use Plex Home Theater, I’m using one iphone to tell another iphone what to play, no Windows/MAC PC involved. PMS is installed in an Ubuntu server box with the music stored there.

    Great work with all the things added functionality lately. Thanks!

  327. elan December 19th, 2013 12:44 am

    @Locon ~ Ah, sorry. I believe there are issues between iOS devices, we’re looking into them!

  328. Local December 20th, 2013 1:25 pm

    Ipad 1 is crashing again since the update – app starts but crashes upon playback of any movie

  329. Duncan Craig December 29th, 2013 12:58 am

    I’m maybe loosing the plot so please help.

    I run Plex Media Server on a Hackintosh upstairs. Latest software versions of everything. iPads, iPhones and Rasplex can all access/play the media no problem.
    Plex Media Server can control what is played on all of the other devices.

    My problem is controlling the Rasplex via iDevices.

    Our iPhones still work OK as they are running the old app.
    But our iPad (with the latest iOS7 and Plex iOS app v3.3.2) can no longer send media to my Rasplex. When you select an item you are taken to a play screen, which does nothing. This has been mentioned previously above.

    It’s being stated here that I need to the the Home Theatre app, I’ve tried that, but of course that’s a full screen player. So I can’t leave that running all the time.

    What is going on?


  330. Wouter December 29th, 2013 10:16 am

    I can’t use the iphone app as a remote anymore. Only for playing media on my device. When I try to use it as a remote and selecting something to play, it doesn’t do anything. Where can I get help?

  331. Nathank December 29th, 2013 3:12 pm

    where did the remote go?? i’m using rasplex and on a fresh install, i cant get rid of the welcome screens or do basic setup!!

    you guys killed it!!

  332. Jonathan December 30th, 2013 6:09 am

    Much better since the update but it still crashes quite frequently in corner cases and perhaps due to memory starvation (my iPhone 4 is starting to show its age).

    How do I get back to the “playing” screen for a movie after having minimized using the small triangle?
    Some controls are overlapping at the “playing” screen, in the landscape view.
    Could you please add a control for turning subtitles on and off (and selecting a subtitle) in the “playing” screen? It gets old real fast to do it the way it is now: First minimize the “playing” screen, and then dig through the library to find the movie, and then clicking the “i” button, etc, to finally select the subtitle (or lack of) I want, and then click “play” again for the already running movie to make the change go into effect. Having this reduced to two taps would be nice.

  333. elan December 30th, 2013 11:05 am

    @Jonathan ~ Get back to the screen by hitting the players button, and then tapping on the mini-player to get to the full-screen player. We’ll definitely make stream selection easier in the future :)

  334. elan December 30th, 2013 11:32 am

    @Nathank ~ we didn’t kill it, we upgraded the protocol. Rasplex needs to upgrade to the latest PHT source.

  335. Walter December 31st, 2013 5:19 am

    How do I get to that synopsis page like the photo shows of The Talented Mr. Ripley? When I tap on a movie, it just immediately starts to play.

  336. Bigdady December 31st, 2013 5:48 am


    How could I play my videos from my htpc via wifi network without transcoding anything? My server is not a strong one. Nplayer can do this with ios7 without any problem. So I want to disable transcodeing on local network (direct stream and direct play is ON, but still transcoding all my files. Please help. Thanks

  337. rjfriendly December 31st, 2013 9:09 am

    iPad 1 still crashing on 3.3.2

  338. elan December 31st, 2013 10:07 am

    @rjfriendly ~ fixed in next release, we’re so sorry!

  339. elan December 31st, 2013 10:08 am

    @Walter ~ hold down the item or tap the (i) button.

  340. elan December 31st, 2013 6:59 pm

    @Bigdady ~ you need to make sure your media is in a compatible format (e.g. MP4 with AAC).

  341. rjfriendly January 1st, 2014 9:43 am

    @elan – Thanks for the response – will look forward to the next release!

  342. Ken Jordan January 1st, 2014 10:00 am

    Installed new Plex App (v3.3.2 build date 2013-12-14 03:40:22) for ipad. The app crashes immediately after you select any movie and just before it starts playing. Note, the app can see my server and library just fine. I’m also logged in to my myplex account (lifetime membership).

  343. Bigdady January 1st, 2014 10:03 am

    Dear Elan

    Do you mean plex can play without transcoding only mp4 with aac? I am very dissapointed if this is true because nplayer can play all the media files on local network without transcoding (including 1080p mkv)


  344. Jeffrey Alan Imig January 2nd, 2014 5:25 am

    Seriously, The Plex gurus have a real problem with anything Apple. I was so disappointed when Mac OSX support was pulled. Now airplay. Crap.

  345. Bigdady January 2nd, 2014 10:01 am

    Dear elan

    Do you mean plex can only play without transcoding only mp4 acc?
    I would like to play on local network without transcoding. Is this possible with plex?

  346. Martin January 2nd, 2014 10:16 am


    Have same issue as Andreas – if I pause and thn resume after a short period, video plays for a bit and then just throws me out of the movie. (ATV3 and Plex Server).

    Thank you

  347. Alan January 2nd, 2014 7:08 pm

    The app keeps crashing and going to my ipad air homescreen, when I keep changing a few mp3 songs that are streaming from my computer.

    Please update this and fix,


  348. Alan January 2nd, 2014 7:10 pm

    Forgot to include that it seems to be doing this only when i airplay the streaming songs to my apple tv

  349. elan January 2nd, 2014 8:47 pm

    @Martin ~ see if it’s fixed in 3.3.3

  350. elan January 2nd, 2014 8:47 pm

    @Alan ~ should be fixed in the latest version released today, let us know if it’s not.

  351. Bigdady January 3rd, 2014 2:43 am

    Dear elan!

    Iwas glad to see that today new pley version came to ios with option to disable universal transcoder.
    But I tried and nothing changed, plex is streaming on local network with full transcoding, because my server pc is on 100%. (while other players only 3-5%). Is it possible that disabling transcoder is not working?

  352. Martin January 3rd, 2014 7:18 am


    Thank you, yes it does appear to be sorted. I may have just lucked out with timing but that was one speedy reply and fix, lol! :-)

    Can I ask one other question; I am very new to Plex and am using ATV3 and Plex app on iPad3. Video plays fine over network but PC CPU seems to going up and down like a yo-yo (within a couple of seconds it goes from 4% up to 100% and then back down again, then repeats cycle). Presumably because it’s transcoding the video? CPU is an Amd x4 2800 with 4gb ram. Video is typically 720p mkv. I stream also from PC to a Western Digital Tv Live and processor does not fluctuate at all and stays below 50%. Any tips? Thank you again, it’s an excellent product.

  353. Martin January 3rd, 2014 10:28 am


    Spoke too soon throwing me out of app after a pause of about 3 minutes. Sorry!

  354. elan January 3rd, 2014 1:22 pm

    @Martin ~ CPU usage depends on what’s happening. If it’s transcoding, then you’ll see it go up and down like that, because it “idles” the transcode when it gets far enough ahead. The WDTV box supports more codecs, so it’s likely no transcoding is needed at all.

  355. elan January 3rd, 2014 1:24 pm

    @Bigdady ~ the only thing Plex plays without transcoding is what the iOS player supports natively (e.g. MP4). All other formats need to be converted.

  356. elan January 3rd, 2014 1:25 pm

    @Bigdady ~ we use the native iOS player, so only formats supported by it are allowed without transcoding.

  357. ITNerd January 3rd, 2014 2:17 pm

    Good job well done! After 3.3.1 then 3.3.2 rendered my library unwatchable from my iOS 7 device, 3.3.3 looks to have solved my issues. Phew! Didn’t want to lose it so am superhappy. Thanks for a relatively speedy fix Elan (and everyone else) :)

    (iPad 3 running iOS7, using Airplay to ATV3, PMS running on ReadyNAS102)

  358. Martin January 4th, 2014 3:49 am

    @elan – thanks for the reply, that makes sense. I guess I need to invest in some quieter PC fans.

    Lastly, not sure if you spotted my previous comment. I tried resuming after a few moments of pause but unfortunately still looks to be a problem. It does pause and restart and continue playing if the pause is much shorter (less than a minute). Thanks again

  359. elan January 4th, 2014 11:56 am

    @Martin: still an issue in 3.3.3? If so, post (or reply) to a forum thread so we can track over there.

  360. Bigdady January 5th, 2014 4:00 am

    Dear elan

    In this way how could ex. nplayer plays my files on phone/ipad (not only mp4) without transcoding? Why plex cannot do this?

  361. Martin January 5th, 2014 7:34 am


    Yes, still an issue in 3.3.3. Could you let me know which section it should be posted? Is this a server or client issue? Thanks for your help thus far.

  362. Jay January 5th, 2014 2:12 pm

    PLEX has been so buggy since the ios7 updates. If I play a video then pause it, close Plex or switch to another app, it almost always loses my place in the video. Or, when I try to go back to Plex it force-closes.

    The latest issue happened today when I was watching a synced movie on my iPad 3 and paused it, backed out to the home screen, then turned off my iPad. I came back to watch the movie and it says “An unknown error occurred (-12643)”

    I completely closed the app and retried and it still won’t work. I tried another movie and got the same error. I tried a TV show and got the same error. I tried a different TV show and that one works just fine.

    So when I got home, I removed all content from Plex from my iPad. I synced everything again and the same videos won’t play and I get the same error. The videos play fine on my PC and will stream fine to my iPad on my home network, but the synced content won’t play. They played before I exited the movie and now they won’t.

    What’s up with that?!?! I’m going on a long road trip this week and it would be nice to be able to count on Plex to keep me entertained.

  363. elan January 6th, 2014 12:45 pm

    @Jay ~ I emailed you, but we’re working hard to ensure we fix any remaining bugs. Any help you can provide in the form of logs, steps to reproduce, would be kindly appreciated!

  364. elan January 6th, 2014 12:49 pm

    @Bigdady ~ because we use the native player; integrating third party players or making our own would be too much work.

  365. elan January 6th, 2014 1:04 pm

    @Jeffrey ~ we didn’t pull OS X support from anything :) And we’ve fixed all the AirPlay bugs as far as I know, and if any remain, we’ll fix them too!

  366. elan January 6th, 2014 1:08 pm

    @Ken ~ fixed in 3.3.3.

  367. elan January 6th, 2014 1:31 pm

    @Wouter ~ make sure you’re using Plex Home Theater, and not the older unsupported Plex Media Center.

  368. elan January 6th, 2014 1:31 pm

    @Duncan ~ Rasplex needs to update to the newest code for Plex Home Theater.

  369. Bigdady January 7th, 2014 11:20 pm

    Dear elan

    If plex only suports the native player what is the reason of your own player for ios?

  370. Adam January 8th, 2014 3:59 am

    I am experiencing the same issue as Jay, I sync a TV show to my iPhone 5, and if i am connected to WIFI or 3G when I try to play the synced episode I get the message “The operation could not be completed An unkown error occured (-12643)”. If I switch on airplane mode (i.e. no streaming capability) the only content available is the synced content and the synced episode plays fine.

    Could this be an issue in the the synced content competing with the device wanting to stream from the server?

    Thanks in advance


  371. elan January 8th, 2014 6:07 pm

    @Adam ~ super sorry, this issue will be resolved in the next release!

  372. Orin January 10th, 2014 10:55 am

    I am looking for an app (plex?) that will let me show photos from a new ipad through Chromecast on our TV. Can plex do that now or is it a future option? If so, any idea when?

  373. Pandaman January 11th, 2014 2:52 am

    On ipad my home screen starts loading, then after a few seconds everything disappears & I’m left with a blank screen (nothing but black). I tried fiddling with home screen settings & restarting but black is all this app is for me – worked before

  374. David Cheok January 13th, 2014 10:21 pm

    My plexapp on my ipad mini keeps crashing when i airplay the show to an aptv. Sometimes it would work for one show, then keep crashing next. i would kill the app and restart and sometimes that works, sometimes it doesnt. App is up to date so is ios7. its the new ipad mini 128gb.

  375. Bhups January 14th, 2014 10:04 am

    Hi Support, just got my new iPad Air – sync content to iPad, when I try to play the sync’ed content i get error (-12643) put into airplane mode and the content plays…

    Any chance of an eta to fix? thanks

  376. elan January 14th, 2014 5:35 pm

    @Bhups: raise local video quality setting to work around, fixed in next release!

  377. elan January 17th, 2014 10:51 am

    @David Cheok ~ will be fixed in next release, coming shortly!

  378. elan January 17th, 2014 10:52 am

    @Orin ~ we’ll be able to do that in the future.

  379. Darren January 20th, 2014 11:54 am

    I have the same problem as Pandaman. Plex for ios has been working “okay”… I also get the -12643 error, but this morning when I got on the train for an hour an a half commute, all I had was a black screen. Closed the app; reopened. Restarted my iPad. Nothing. Even tried a quick sync. No luck. After much hassle, I’ve now deleted the app. I’ll keep an ear out and see how the next version is before I re-install. I’m a Plexpass member and actually paid for that because of the sync functionality. Guys, I think you’ve done a great job with a Plex Home Theatre and Media Centre, but I strongly recommend you spend some time focusing on the ios app – it needs to be fixed and on par with your other applications. You’re letting yourselves down by not focusing on this.

  380. Novak January 23rd, 2014 3:04 am

    Thank you Plex team!

    I love u guys!

    Plex rocks!

  381. elan January 23rd, 2014 10:26 am

    @Darren ~ we’ve been working our asses off fixing bugs in the iOS app, the next release (awaiting review by Apple) has most if not all of these issues resolved! It’s our top priority to make it stable and awesome.

  382. Jesse January 24th, 2014 2:18 pm

    Hey guys,

    So I actually have no clue how to use the remote control function on the new app. Not even sure where to begin. I am running the latest Plex HT on a Windows 7 box and the latest ios app. Should I see some kind of functionality on the app automatically or do I need to set something up. Could be an ID10T error here as well. Any help is appreciated!


  383. elan January 24th, 2014 5:29 pm

    @Jesse ~ tap the players button on the bottom of the screen, tap on PHT to connect. Now you’re connected and if you play something it’ll play remotely. If you want to navigate, tap the players button again, and then tap the “Navigation” option in the small mini-controller that pops up.

  384. Søren January 28th, 2014 12:44 am

    Hey Plex crew !

    Awsome work on the app – really digging it !
    One question:
    I have Plex on my Samsung Smart TV and on my iphone/ipad

    Is it possible to use my ipad/iphone to browse my movies and tv shows, choose one and then “start” it on my tv ? ie. using the phone/ipad as a menu catalog and the tv as the actual player ? without having to browse through on the tv ?

  385. elan January 29th, 2014 12:35 pm

    @Søren ~ the Samsung app doesn’t support remote control (yet?)

  386. Michael January 30th, 2014 12:52 am

    Hi Elan, asked you this question bvefore, but can you tell more about the Tx3g subtitles issue. Still aren’t visible on the iPhone and iPad. Have a lot of movies with these subtitles. Thanks!

  387. ahMEmon January 30th, 2014 1:58 pm

    How come I can’t connect to my servers remotely anymore? Is this a bug or was that feature removed?

    I have Plex running on a MacMini HTPC, which I connect to when I travel. It has always worked great, but now I cant connect. What gives?

  388. BC January 30th, 2014 3:46 pm

    I have an Ipad 2 which I have recently upgraded to ios7 and subsequently upgraded the plex app. Very nice … but about every 10 minutes the playback freezes. I have to exit Plex app completely and restart. I thought it might be the server but I do not have the same problem viewing on the TV or PC. If this is a known issue I am happy to wait for a resolution. But if it isn’t, does anyone have a clue what it could be?

  389. elan February 1st, 2014 7:01 pm

    @Michael ~ as far as I know those should work fine. It’s possible you need to analyze the media with the newest release of the media server, as there was a bug at one point where the subtitle format wasn’t recognized. If not, please post details in the forums.

  390. Michael February 2nd, 2014 3:53 am

    @Elan, thanks, it works after analyzing the media again!

  391. elan February 5th, 2014 11:26 am

    @BC ~ If the playback freezes and then continues, it’s likely either network overload (WiFi) or CPU overload.

  392. elan February 5th, 2014 11:26 am

    @ahMEmon ~ nothing should have changed there, the feature wasn’t removed.

  393. Vincent Russell February 13th, 2014 7:56 am

    Soren, I’m casting from my Ipad/Iphone to my Samsung Tv like you mentioned. I have two videos that show you how. Iphone Ipad

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