Plex for iOS v3.1 released - Plex Blog

Plex for iOS v3.1 released

, , | 21 Mar 2013 | by 120 Comments

Ever since the all new Plex for Android was released, iOS users have been wondering when they’d be able to enjoy some of the new features on their devices, and we’re incredibly happy to say that day has finally come. Let’s jump in and explore the new features available in this release, which should be available on your devices within a few hours!

  • NEW: Enhanced filtering: The new rich library filters you’ve gotten to know and love in Plex/Web and the new Plex for Android is now available inside the iOS app.
  • NEW: Mobile Media Server: Play your synced content and view content from your photo albums on any other Plex client! I think this is such an awesome feature. You can go over to a friend’s house, and your iPhone or iPad will show up as a Plex server, and (for example) you could browse and play synced content on your Roku. Or even play it from Plex for Android, or another iOS device. Crazy!
  • NEW: Push notifications: Plex will now alert you when someone adds you as a friend or sends you a recommendation.
  • NEW: Universal transcoder (experimental): We’ve unified the media server’s transcoders, and now iOS can use the latest and greatest. Among other things, this adds support for more subtitle formats, including (finally!) VOBSUB and PGS.
  • NEW: New and improved photo viewer.
  • NEW: Dark theme.
  • NEW: All sliders support variable scrubbing speed (just like the movie player) .
  • NEW: Better integration of search in sections and channels.
  • NEW: Audio boost & subtitle size settings are used for sync.
  • NEW: Failed sync transcodes can be retried from Sync Settings.
  • NEW: Source icons for online search results.
  • NEW: Swipe up from the bottom to access connectivity settings.
  • FIX: Attempt to direct-play MPEG-4 video.
  • FIX: Better response validation (fixes certain sync errors).
  • FIX: The app can now sync from servers that aren’t published to myPlex.
  • FIX: Sort ordering for sync is more reliable.
  • FIX: Various issues with manually added servers.
  • FIX: Plex/HT and Plex/Roku player names are detected correctly.
  • FIX: myPlex accounts couldn’t be created on the device.
  • FIX: Offline sections couldn’t be accessed in some rare cases.
  • FIX: A few other inconsistencies & crashes.
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120 Comments so far

  1. Hans Schaaps March 21st, 2013 8:16 pm

    Awesome update! Can’t wait to try it out, especially the new transcoder and subtitle support.

  2. Jonas De Smet March 21st, 2013 8:24 pm

    I hope the new transcoder will fix the subtitle problem on iOS devices. I was enable to streaming a movie with subtitles. Only available trough plexsync (buggy), plexweb en home media center.

  3. Darren Skinner March 21st, 2013 8:40 pm

    The amount of new content in this release looks brilliant.

    However, I can’t get it to run on my iPhone. It just quits back to home screen after about 3 seconds.

    I’ve tried rebooting etc to no avail.

    I’m running on an iPhone 4S with iOS 6.1.2.

  4. elan March 21st, 2013 8:41 pm

    @Darren Skinner: we’ve heard another report of this, but uninstalled/reinstalling fixes it. Really sorry, we’re looking into it.

  5. Cunningcory March 21st, 2013 8:58 pm

    I still can’t wait for the Windows client to be updated to fix the audio sync issue! Any ETA on that? I remember hearing it was in beta four months ago. Now if you’ll excuse me, I need to go -250ms audio offset real quick =P

  6. Pål March 21st, 2013 8:59 pm

    What!? Now with the iOS… You only love the iOS and Android! WHEN WILL YOU RELEASE PLEX FOR MY TOASTER!?

  7. elan March 21st, 2013 9:00 pm

    @Pål: perfect, just perfect.

  8. Marc March 21st, 2013 9:18 pm

    Get a toaster…. put a Raspberry Pi in it… install Plex… instant Raspberry Plex Toast!

  9. Radar March 21st, 2013 9:29 pm

    I cannot believe you have implemented the mobile server. Few days ago, I was dreaming having it before telling myself that it won’t be available before a while. Thanks guys.

  10. haohaolee March 21st, 2013 9:30 pm

    Have tried the new plex on my iPad 1, if the universal transcoder is on, I cannot playback videos. There is an unknown error.

    And, for some mp4 videos which I can direct play with other players, plex still uses transcoder to play it

  11. kaz March 21st, 2013 9:40 pm

    Hi another great update!!! really love using Plex. I am just having an issue with synced pictures. the folder has bout 120 photos and when I try to open them Plex crashes. is this a known issue? cheers

  12. John Manning March 21st, 2013 10:05 pm

    Still no sign of parental controls? #fail

  13. Davif March 21st, 2013 10:09 pm

    Instant quit upon launch using a 6.1.2 iPad2. Reinstalling fixed it.

  14. Philippe Lebon March 21st, 2013 10:10 pm


    I did the 3.1 update on my iPhone running IOS 6.1.3, but now Plex is not running anymore. When I try to start the app, the logo appear a few seconds and the app stop immediatly. I did a reboot of my iPhone. No change. What can I do? Thanks for your help.
    I’m using the french version.

  15. Ogamo March 21st, 2013 10:17 pm

    Great update! but haven’t added the new translations :(

  16. John March 21st, 2013 10:32 pm

    @pål: LOL

  17. bballl March 21st, 2013 10:57 pm

    The New Version works so far, but the new transcoder converts the whole movie (mp4 with ac3) whereas the old one converts only audio. so i have to go with the old one.

  18. Matt March 21st, 2013 11:02 pm

    Since installing this update I now get an error on every video I try to play saying ‘Unable to play media’.

  19. George March 21st, 2013 11:04 pm

    Users of Plex Home Theatre (plex pass only) will probably experience a crash when trying to browse the Mobile Media Server selections. Tobias is aware.

  20. tommek83 March 21st, 2013 11:06 pm

    @Philippe Lebon: As Davif and elan said: “reinstallation will fix the problem.”

  21. CRiMe March 21st, 2013 11:19 pm

    Hi Elan,

    thanks so much. Awesome new features.

    Question: I can´t see my already synced TV-Shows on my iPhone. My Plex Server at home is not active at the moment and I have tried both here at work: Connectivity->Mobile Data on and off.

    But I can´t seem to access my already synced stuff on the iPhone.

    In the previous versions I had to go offline in the iOS App to see my synced stuff, but now that doesn´t work either.

    Any ideas?


  22. John Alexander March 21st, 2013 11:25 pm

    Had to turn off universal transcoder to get a lot of videos to play. These played without issue on the previous release. Both on iPad and iPhones we have, ipad4 and iphone4 and iphone4s

    Did a reinstall – same issue

    Restarted media server – same issue

  23. JP March 21st, 2013 11:26 pm

    Hey guys – awesome work, the Mobile Server is inspired!

    I’ve got a weird bug where the (camera roll) video being shared from my iPhone is playing on my desktop upside down (but the thumbnail generated is the right way up) — I’m not too fussed, but I thought I’d flag it! Let me know if there’s somewhere better to post bugs.


  24. elan March 21st, 2013 11:32 pm

    @John Alexander: If you’re having issues playing videos, please start a forum topic with full logs, media samples. We’re nailing bugs left and right with the new transcoder, so we’d like to squash any remaining issues!

  25. John S. March 21st, 2013 11:33 pm

    Instant quit upon launch using a 6.1.3 iPhone 4. Reinstalling fixed it.

  26. Martin March 21st, 2013 11:39 pm

    @ Elan – Thanks!! I am now finally able to sync media over my LAN without the server being published to MyPlex on the Internet. Woohoo!!


  27. Maarten March 21st, 2013 11:44 pm

    Where is Barkley?!

  28. Uniel March 21st, 2013 11:52 pm

    It works on my local network at home (after I deleted and re-installed the app). I can play my videos from the server and they start playing faster than ever before.
    It only works locally, though. When accessing the server from the internet, either through wi-fi on a different network or through 3G, it connects fine to the server, but I get a message “Can’t play the media” “An unknown problem occured” when trying to play video.
    When connecting using safari (iPhone) or connecting using a computer, playback works from outside my local network. It’s only when using the iPhone app it doesn’t work.

  29. John Alexander March 21st, 2013 11:58 pm

    Done. Will send log to the topic tomorrow.

  30. Matt March 22nd, 2013 12:08 am

    Hey guys!

    Great update! One thing, not sure if its a bug of not (or was) but I used to be able to start playing a video using airplay, then switch to another app (say, safari) and the video keeps playing. Now it won’t… :-( was this a bug in the previous version or a feature that’s been forgotten?

  31. CRiMe March 22nd, 2013 12:20 am

    In addition to my earlier post:

    I guess it doesn´t work because my home server is not available at the launch of the iOS app.

    But is this really the way it is supposed to be?
    (also see forum thread PlexSync/How do I access synced content)


  32. A huge plex fan March 22nd, 2013 12:34 am

    Oh for goodness sake, ever single time there’s a blog post about an update, there’s alway endless comments about when is plex for platform x getting updated. Seriously people were complaining about the ios client in the very last post and here it is, maybe the plex team can’t work on EVERYTHING at the same time?

  33. Philippe Lebon March 22nd, 2013 12:37 am

    Hey guys, thanks for your help. It’s OK!

  34. John March 22nd, 2013 1:09 am

    Hey, I just installed this on my iPhone 5, and when I’m playing a video through to my Apple TV, if I press the home button or turn the iPhone off, the video stops playing. This worked fine on the last version. Did something change?

  35. radar March 22nd, 2013 1:43 am

    Is it possible to have device to device communication? Let’s say two iPhones in a car, with no wifi access point, that would like to share content.

  36. Rasher 1940 March 22nd, 2013 2:45 am

    Hi, when i down load a small video off YouTube and add it to my Plex queue,when i come to play it on my TV why does it stop and then the ROKU ICON starts bouncing on my TV screen? It take me about 35 Minutes to watch 3 short video about 3or 4 minutes long? Regards Rasher

  37. peter March 22nd, 2013 2:52 am

    This is great Elan. Plex has really changed my media lifestyle.

    Just want to remind you that the desktop client needs a much needed update! I know you make money on your apps, but the desktop client is needed! Even if you sell it for $1 minus apple fees. Think about it!

  38. Chris March 22nd, 2013 3:04 am

    Well I loved the update. Went to use sync for the first time. Now it always crashes. I’ll join in any open forum topic. But regardless great work!

  39. Erik March 22nd, 2013 3:10 am


    Just wondering if we ever will see the feature to change subtitles while playing the movie/TV-serie – like in the new app for Android?

  40. Buck March 22nd, 2013 3:47 am

    Whoops, looks like someone broke it?!

    I updated my iPad 3 and my iPhone 4S (both running the latest IOS 6.1.3) this morning and instantly none of my downloaded TV shows played, and half my movies didn’t play, with the “unable to play media” message. I haven’t updated my iPod Touch and everything works as normal on there, obviously.

    I rebooted my iPad, and that didn’t help. I deleted and reinstalled Plex from the iPad and that didn’t work either. I came here a few hours ago and there wasn’t much advice.

    However, thanks to John Alexander saying to turn off the Universal Transcoder, everything works again now.

    Bummer, but thankfully I found a solution before waiting for an update. Perhaps the Universal Transcoder should come switched off by default, with a message to say it’s experimental and your media might not work if you turn it on? How many other people aren’t going to look too hard for a solution to the problem before rushing off to give it a one star “fail” at the App Store?!

  41. diamondsw March 22nd, 2013 4:24 am

    “Play your synced content” – ah, but why not *all* your content? Why should I have to sync it manually first, when the Plex app could act as a perfect streaming gateway to everything I have in the cloud?

    I’ll take bug reports to the forums, but suffice to say, there’s a lot of them. The iOS app isn’t up to par with the rest of the Plex ecosystem (which really hurts after seeing the Android work you’ve done).

  42. Ludicity March 22nd, 2013 4:43 am

    This is great news as I have an android phone and an ipad and now the mobile server function can work both ways!

    One problem, plex sync on my ipad is now really buggy – it constantly tells me that the server is not logged into my plex … But it most definitely is as my nexus 4 is on the same server and has no issues whatsoever… Logging out of my plex on the ipad and back in again solves the issue for about 5 minutes before I get a message saying the server is not logged in anymore.

    Any Ideas why this might be happening?

  43. Ivan March 22nd, 2013 5:18 am

    The new iOS update broke AirPlay lock screen. If I play a movie and lock the iPhone, the movie stops playing. This function worked fine before. Even if I choose my Apple TV from the players menu and play a movie, it stops playing after I lock the screen.

    I used to be able to play a movie on my phone, choose the audio track and subtitles, press airplay and then lock the screen. If I do this now, the movie stops playing on my Apple TV and I have to press play from the lock screen again and change the audio track and subtitles from within Apple TV.

    Please fix this problem.

  44. xoai March 22nd, 2013 5:22 am

    We need a ‘Clear Filters’ button next to the filter button!

    Accidently hit the update button before reading the update info message that said not to update until the bug was fixed, but luckily I didn’t get the crashing issue.

  45. parabola March 22nd, 2013 6:21 am

    All Hail PLEX Team…MANY thanks for this one, guys! Not exactly sure if the experimental transcoder included in this update brought support for flac and ogg playback on iOS client, but i’ve confirmed thru testing that it is possible today after installation where as before i found myself reaching for the ol android client donned Nexus 7 for playback of these files. This deficiency was such a pain point in my eyes that I kicked off a plan to buy a new android phone so i could enjoys flacs on the go. This update totally buys me more time in having to select new hardware. BTW, the ability to explore my file structures with the filter by folder option is absolutely spectacular for me, thank you!!! I no longer have to reach for XBMC to play all the obscure tracks I have that were missed by media agents. Two HUGE benefits for me that happen to be the features I’ve been missing the most since the shift to the new architecture. Future Plex Pass member here to show support and express my thanks even more.

  46. Won March 22nd, 2013 7:24 am

    I turn on Plex Media Server on my iPhone, but can’t see the server on my plex website. Would it work only on internal network?

  47. darcilcious March 22nd, 2013 8:00 am

    Why is “recently aired” being removed from sorting options in the TV Shows section on all client?? Please bring this back! :)

  48. Bellboy March 22nd, 2013 8:04 am

    I was happy to see the new update pop up on my iOS device today only stop in my tracks when I see the first words of the release notes: DO NOT INSTALL!

    Huh? I guess there’s bugs, but does it affect everyone or just certain devices? Any clarification on this?

  49. mauirixxx March 22nd, 2013 9:27 am

    Aloha, interesting release.

    When I saw the update on my iPhone I immediately applied it, and it worked fine, no problems (I’ve yet to update to iOS 6.1.3 though). This morning I updated my iPad, and THEN I saw the DO NOT UPDATE haha … of course, the iPad get’s the instant crash on start.

    I ended up deleting Plex, and redownloading/installing it. Works fine now, and I’ve yet to update the iPad to iOS 6.1.3 as well.

    FWIW. (iPad 3 & iPhone 4s if it helps any). Really wish I had an Android device though …

  50. Lars March 22nd, 2013 10:03 am

    In tv-shows there used to be an alphabetick ‘scroll bar’ at the right hand side on the Ipad. It worked perfectly, kind find it now. Really sad about this.

    Recently aired is missing.

    The pop-up function of the new filter is very annoying.

    All in all I like the previous one much much more.

  51. William Dodd March 22nd, 2013 10:23 am

    I get the error message “Unable to sync. This server is not signed in to myPlex” when I tried to download contents from my server to my iPhone. I went to the myplex screen and it says that Im signed in. I even signed out and signed back in but still get the same error message.

  52. John Alexander March 22nd, 2013 11:09 am

    Well, I’ve reverted back to the last version of the server client and the IOS app prior to 3.1.

    Working again. Videos all play, audio syncs correctly and videos keep playing via AirPlay even if device is locked.

    Will update when and if bugs are fixed. Thanks.

  53. Freddy March 22nd, 2013 12:23 pm

    “Ever since the all new Plex for Android was released”

    Of course, Plex for Android wasn’t released. It’s available for PlexPass users in alpha.

    Why mince your words?

  54. Dragonhawk March 22nd, 2013 1:29 pm

    FLAC playing flawlessly on iOS, is this real life?

  55. j4c8110 March 22nd, 2013 2:17 pm

    So I reinstalled plex on win8 and right click on the icon and click on media manager and Firefox says the connection was lost ….. Please MSG me what I can do love your site just purchased the sync subscription to

  56. Cunningcory March 22nd, 2013 3:20 pm

    I had to disable Universal Transcoder to get this to work

  57. Nikolai Grigoriev March 22nd, 2013 5:40 pm

    Just installed the update on my iPhone and it no longer works. Worked just fine before the upgrade. Cannot play any videos at all from Plex Media Server After a long timeout I get “Unable to play media” error popup. Trying to update the server now, we’ll see what happens.

  58. Nikolai Grigoriev March 22nd, 2013 5:43 pm

    …And to be fair, upgrading the media server has solved the issue. Good practice is to tell the users right away that their server is too old and needs to be upgraded, not to time out and fail…

  59. Darthregor March 23rd, 2013 12:51 am

    Like other users i also have the same lockscreen issue. On my iPad mini, i could send a video to my apple tv and then browse for something or open another app or even lock the screen before the update, now it’s not possible, any of those things would make your tv show or movie stop playing on your apple tv.

    I hope you find a fix soon ;)

    Other than that, a great app and awsome job!!!

  60. Steven Davis March 23rd, 2013 2:15 am

    Excuse my ignorance, but on the main screen my TV section’s icon has a little down arrow next to it… what does that mean?

  61. Steven Davis March 23rd, 2013 8:56 am

    I’ve noticed that whenever I sync an item to iOS, the disk space on my server machine starts dropping. Is this normal, and if it is where is the space going (ie. what directory is the temp file in).


  62. tungsten2k March 23rd, 2013 9:19 am

    Pål: first time I’ve missed not having “Like” button on a blog :)

  63. Roger March 23rd, 2013 10:55 am

    “Plex for Android was released”

    When was this released? Afaik it’s in alpha for plexpass users only …

  64. Glyn March 23rd, 2013 4:01 pm

    Keep up the good work guys, your hard work is appreciated. Would really love to see recommendations to friends on the ios like u get on android and parental controls would be great.

  65. Martin March 23rd, 2013 4:18 pm

    @ Elan – I spoke too soon about being happy with PlexSync. I am happy that I can now sync without the server being published to MyPlex on the internet, however I ran into a problem syncing because the server couldn’t log into MyPlex to verify I was an active subscriber.

    I don’t always have an jnternet connection. Requiring a live internet connection in order to sync my content on my LAN is horrible. I have a Liftetime account. Please fix the Plex server and iOS client so that once a Lifetime subscriber has logged in at least ONCE, all premium features no longer require the live internet connection to verify an active subscription.

    I get that you need to verify monthly and yearly premium subscribers, but please turn off this requirement for Lifetime subscribers. I appreciate your efforts resolving this promptly.


  66. elan March 23rd, 2013 5:34 pm

    @Steven Davis: Space dropping is normal. It goes to ~/Library/Caches/PlexMediaServer/Sync iirc, and is deleted in fairly short order after your phone downloads it.

  67. elan March 23rd, 2013 5:35 pm

    @Martin: noted! we’ll look into it.

  68. diamondsw March 23rd, 2013 6:23 pm

    “Of course, Plex for Android wasn’t released. It’s available for PlexPass users in alpha.”

    Once you have a PlexPass you start forgetting about little things like “what’s PlexPass and what’s not”. ;-)

    My greater point remains – there’s some truly amazing stuff going on with the Android client development. Perhaps there is with the iOS client and we just can’t see it due to the closed nature of iOS development – but there’s no way to know. Certainly the current state of the iOS app is unsettling.

  69. majortom March 23rd, 2013 7:17 pm

    @ Elan – My iPad 3 is correctly identified by PMS but the transcoder then uses the iOS profile rather than the iPad 3,3 profile. This forces all 1080p movies to transcode down to 720p

  70. Jim March 23rd, 2013 9:02 pm

    Like others, really annoyed that on Apple TV if you leave the phone and it auto locks, the video stops. Luckily had the old version on iPad and that’s still fine. No other issues, but as 90% of my use of the app is through Applle TV it’s quite annoying, that bug isn’t fixed by reinstalling.

    Guess I’d question your regression testing guys…..

  71. Martin March 23rd, 2013 9:34 pm

    @Elan – Thanks for looking into my feature enhancement to ELIMINATE requiring Internet access to use premium features when the Plex Media Server has a Lifetime subscription.

    You may also wish to entice customers into purchasing Yearly premium subscriptions for their Plex Media Servers by giving the Yearly subscribers a 7-day grace period to re-establish the Internet access authorization to use premium features, in case they are traveling with Plex Media Server on their Mac or Windows laptop.

    The Monthly premium subscriptions can stay as is as far as the Plex Media Server always requiring the internet authorization for premium features.

    This approach will not have as much of an inconvenient and DRMish vibe for Yearly and Lifetime Plex Media Server subscriptions. It also assumes you prefer the once in a server Lifetime and the once a year subscription revenue from subscribers, rather than monthly revenue.

    If you’re feeling really generous, you could grant both Monthly and Yearly subscriptions the same 7-day grace period to re-establish the Internet access authorization to use premium features, in case they are traveling with Plex Media Server on their Mac or Windows laptop.

    Food for thought.

    Thanks again.


  72. MvL March 23rd, 2013 9:36 pm

    Awesome a new iOS version!!! With subtitle support (vobsub, PSG). Can’t wait to try…

  73. MvL March 23rd, 2013 9:56 pm

    @elan, really cool to see those subtitles but my 1080p h264 rips in a mkv container are stuttering with subtitles. Do I disable them the movie plays smoothly. 567p mpeg2 rips in a mkv container with subtitles plays smoothly.

  74. Quentin March 24th, 2013 4:41 am

    Hi guys ! Thanks for the update, it’s great.

    However, and as many people already noticed, there seem to be a bug on this version. When switching to another app or locking the screen (automatically or manually), the video stops playing !

    I tried everything, changing the universal transcoder parameter, uninstalling and reinstalling the app, restarting my iPhone. Nothing worked ! Please fix this bug which is really annoying as I can’t keep my iPhone unlocked all the movie long !


  75. Wiggie March 24th, 2013 6:33 am

    Hi Elan,
    Already mentioned by others; but as soon as the lockscreen kicks in on the iOS device, or if you open a other application; the movies/videos stop streaming (on both iPAD, as well as in Airplay mode). Is there some setting I need to to toggle

  76. elan March 24th, 2013 3:38 pm

    @Jim: Feel free to question our regression testing :) We should have caught this one, but we didn’t. We went through about 20 iterations of testing with this latest version, with about a dozen testers, and the issue wasn’t caught. Regressions happen, and we fix them as fast as we can…

  77. elan March 24th, 2013 3:43 pm

    @Martin: thanks for your suggestions, I really appreciate them. To be completely honest, the current approach stems not from any sort of draconian desire to not give a grace period and speaks more to the simplicity of the current approach (no cache, no timer). This works for the majority of people. However, I have to note, our cloud-based approach to PlexSync means that the master “sync lists” are stored in the cloud, so it’s simply not possible to allow adding/editing items when there isn’t an Internet connection.

  78. elan March 24th, 2013 3:44 pm

    @MvL: sounds like you potentially have a CPU overload issue. The next release of the media server will be about 2x as fast, so if your processor is *close* it should help a bit.

  79. Martin March 24th, 2013 9:38 pm

    @Elan – Always open to suggest things to improve Plex. It’s an amazing product.

    I hope you can figure something out. The cloud stuff is quite frankly something I’m not too interested in. I’d like Plex to work amazingly well on my LAN before throwing in the internet and cloud bells and whistles.

    Requiring internet access to sync content is a big Plex showstopper for me. Imagine if you needed internet access to sync content from your iTunes library to your iDevice?

    Hopefully you can put a tactical solution in place for Lifetime subscribers, perhaps some sort of a Premium Feature activation license key that is not tied to a MyPlex ID. Once activated, server would then not need to be logged into MyPlex for premium functions occurring exclusively on the LAN. The server would then work from a local sync list which is the Master copy, which is then synced to the could as a Backup if the server is logged into MyPlex.

    Barkley probably has a few good ideas on the subject also. Make sure you get his input.


  80. elan March 24th, 2013 10:17 pm

    @Martin: caching “licensing” information and sync lists when going offline for a while is something we could look to implement in the future, but I expect the cloud to play a bigger role, not lesser, over time. Mobile devices are a key part of what we do, and they’re often not on the local network. In addition, routers make it hard to reliably connect back home, but both device and server can connect to “the cloud”.

    Realistically speaking, for most people, having a server with Internet access is not an issue. The approach you’re suggestion, while it would work, represents a great deal of effort to get right, and it would only serve that (hopefully shrinking over time) set of people with shoddy access.

    Can you help me understand your use case/situation better?

  81. Jarde March 25th, 2013 3:00 am

    now ive tryed 3 different movies, if i play them over 5 min, then i can close the app and use others, on my ipad2..

  82. Martin March 25th, 2013 3:20 pm

    @ Elan – I have Plex Media Server running on my MacBook Pro equipped with a 1 TB hard drive. Plex also uses my 3 TB Time Capsule when I am at home. My issues with syncing arise from the fact that I travel a lot internationally and don’t always have internet available to Mac and iOS devices in order to sync content from my Mac to my iPad. It’s that simple.

    From your explanation, it would seem that both the Mac and the iPad would EACH require their own internet connection to facilitate syncing via MyPlex. In situations where internet sharing is not available, this becomes even more cumbersome. I would have to pay for two connections if I wanted to sync in an internet café.

    My ultimate goal with Plex is to finally displace iTunes completely, as my video content is all now fully accessible via Plex regardless of the source ;) All that’s missing is sync, which sounds simple, but Plex makes it more complicated than it really should be due to the cloud architecture.

    I get what you’re doing with Plex and the Cloud, but I’d give it all up in a heartbeat for the simple ability to sync content from my MacBook Pro to my iPad sitting right next to it without having to involve the bloody internet, LOL.

    Please remember that laptops are the majority of personal computer sales, and some of them run Plex. Some of these laptops also travel. Case in point, I was in an internet café two days ago and I was chatting with the guy next to me. I ended up giving him a demo of Plex and then helped him with the download and setup of the Server and the Win32 Client on his Windows 8 laptop. He also would like to sync with his Windows Phone device but since it doesn’t work without internet access, he didn’t buy the Plex Modern UI client from the Microsoft Store.

    Not all machines running Plex Media Server have on demand internet access to facilitate syncing. Please come up with a solution.



  83. elan March 25th, 2013 6:59 pm

    @Martin: Totally understand where you’re coming from, but I have to be honest, that’s not a common use case. The vast majority of our users have a media server which stays at home (with Internet access), and clients that travel. If every third person were running into this issue we’d obviously prioritize it, but at this point in time, you’re the only one who’s made the request.

  84. Martin March 25th, 2013 11:07 pm

    @ Elan: It’s true I’m using Plex less as a media server and more as a media manager and replacement for iTunes when I am not at home. It’s a shame, as it integrates very nicely with iTunes content and handles different video formats. The missing piece of the puzzle for me is the ability to sync my iDevices over a LAN without involving the internet when I am traveling. It’s a shame that Plex doesn’t allow for this. It would have been a great solution. Adding an option to enable local sync lists on the Plex Media Server would be icing on the cake!


  85. Martin March 26th, 2013 12:07 am

    @ Elan: I forgot to ask you about how the Plex iOS app treats synced content as far as iTunes Backups go. If I have synced 6 GB of video content on my iPad, will iTunes also include the content in the backup set when a device backup occurs? As I keep multiple backups of my hard drives, I do not want iTunes making yet another copy of synced media when it backs up the Plex iOS data as it is a waste of disk space.

    I found an older developer tecnical note from Apple @ discussing this issue. Please clarify if I can prevent backups from including synced content. If not, is this something you can make an option in the client?



  86. elan March 26th, 2013 9:29 am

    @Martin: yep, looks like we use that technique to avoid iOS backing the files up!

  87. Dave C March 27th, 2013 12:43 am

    I would also like to request the ability to sync my devices while at home before starting a trip. Is anyone else having difficulty getting sync to work? With my IOS device plex says the synced shows are readys to download but they never do. I end up with only the first several seconds of the show. Any thoughts are appreciated.

  88. Ed J March 27th, 2013 2:51 pm

    This program is the best thing on my phone but now it doesn’t connect to my server any more… did you guys disallow servers on port 443? I use that to get through my jobs firewall. My server comes up on browsers and using the desktop app on remote networks but since the version before this new one today it hasn’t been able to connect on the iphone cell or wifi.

  89. elan March 27th, 2013 4:41 pm

    @Ed J: You can map any port through to port 32400 on the machine which PMS is running. Check in the list of servers (click on the > button) to see what IP/port it’s connecting to).

  90. Andreas March 27th, 2013 10:07 pm

    Updated my iPad – and can no longer play mkv files. Getting “Unable to play media” for all files of mkv type.

  91. John March 28th, 2013 9:09 am


    Just a short /sign for Martin’s suggestion. During deployments (e.g. Afghanistan, Iraq) Plex is an ideal tool to manage your collection. It is used often and works perfectly. However, Internet access is expensive and not available at all places. If you have it, it’s wireless so syncing while being online is… challenging. During trips to other bases/gym and other occasions the syncing is ideal. There are a lot of people who use movies/series to make life more easy during deployments, and offline syncing would e beneficiary.

  92. elan March 28th, 2013 9:32 am

    @Andreas: Update PMS or turn off the Universal transcoder in the iOS settings.

  93. Blaine Yuen March 28th, 2013 11:03 am

    I didn’t update to 3.1 since I saw the note on it saying that it has crashing problems. I saw that 3.1.1 was released today & updated to it, but it is also crashing on me. The boot/logo screen comes up, then crashes.

  94. David March 28th, 2013 12:14 pm

    The Plex team is the best… This has been the most useful app I have ever used. It has freed me from all the mess of copying files everywhere and trying to keep things in sync. Now, just one place to find everything and take everything with me anywhere. I have friends and family that have the option to watch my shared content and it syncs with my iOS devices transparently.

    Amongst all the complaints I wanted to reiterate the fact that you are doing an awesome job and I am happily a lifetime PlexPass member.


  95. Man March 28th, 2013 2:10 pm

    Universal transcoder does not work in ipad but does in iphone4s. Both use the same cpu/gpu.

  96. Steph448 March 28th, 2013 10:15 pm

    Hi! Since I have updated with the latest version 3.1.1, I have an Unknown error on every video I’m trying to play. The same on both ipad and iphone.

  97. elan March 28th, 2013 10:55 pm

    @Steph448 ~ disable universal transcoder in iOS settings.

  98. Steph448 March 29th, 2013 1:37 am

    @elan – Thank you very much! It works now!

  99. Bob March 29th, 2013 4:07 am

    My Plex media server is in the start up menu on my Mac mini and just silently quits after an hour (approx.) No error or anything, I first notice it when the clients can’t connect. Very strange.

  100. Bob March 29th, 2013 4:11 am

    @Martin, If you want Plex to sync your media on the LAN isn’t that basically copying iTunes? I read in one online story that the App licensing agreement says you can’t mimmic Apple functions in your Apps. I know of some Apps that were not allowed because of stuff like that. But I’m not a programmer so maybe it’s different now.

  101. Andreas March 29th, 2013 4:14 am

    @Elan, Thanks! Updating Media Server did the trick! Happy Easter!

  102. David March 29th, 2013 5:42 am

    It works on both my iPad (version 3) and my iPhone 4s. I did, however, have to uninstall the app from the phone and re-install it (losing all sync’d content). Once I did this it worked great, including the universal transcoder.

  103. David March 29th, 2013 5:43 am

    @Blaine Yuen – I had the same problem after updating. Uninstall the Plex application from your device, then re-install and it should fix your issue.

  104. James Crow March 29th, 2013 6:31 am

    Downloaded 3.1.1 after reading about 3.1 but even 3.1.1 crashes on startup on my iphone 5…

  105. Martin March 30th, 2013 12:15 am

    @ Bob: I don’t believe Apple has used the “duplicating existing functionality” excuse to not approve apps for a few years now. The existing Plex iOS app definitely syncs media over the LAN and it has never been rejected. My issue is that the sync lists that are used to manage the sync are stored on the internet on Plex servers, rather than the local server. This forces us to always have internet connectivity when we need to sync media to our iOS devices. This absolutely sucks. Down with the Cloud! LOL.

    The Cloud is great in theory, until you don’t have internet access.


  106. Javier March 30th, 2013 5:51 am

    Downloaded new 3.1.1 and my main problem is still there. I can not play a video on my phone. Everything else works. Actually everything else always worked. Was really surprised that the list of fixes did not include unknown error while trying to play a video. I installed it in hope it would fix my play back but still not working. Why don’t you guys just upload the last version that was working till you get it figured out.

  107. Cyberlpt March 31st, 2013 7:48 am

    FIX: After upgrading my iPhone 5 and ipad 4 to plex 3.1.1, video were not playing anymore. I upgraded my server from 9.7.12 to 9.7.17 and the videos are now playing.

  108. Greg March 31st, 2013 9:42 am

    I can’t get 5.1 audio via airplay anymore. did this version break that?

  109. Captaintrips420 March 31st, 2013 10:09 am

    Deleted old app and installed this version. Synced new data but the app will still fail to open if the wifi only iPad is not connected. This makes it impossible to open the app while on a plane. Really bummed as I bought the plex pass for that feature for this trip and can’t use it. I hope you guys are still working on another update to fix this in the near future. It is extremely frustrating from the end user side.

  110. Jeff April 1st, 2013 12:10 pm


    A quick question, I did the most recent update for IOs, however lately now it states that my phone cannot connect to my server on my home computer? It is as if my computer logs itself out from plex?? It worked fine this morning. Any solutions? Thanks to those that reply with a solution.

  111. Mary Withrow April 3rd, 2013 4:16 pm

    All my movies are stopping right before the end? (On my Roku)Just started with this last update, is there a way to uninstall it?

  112. elan April 3rd, 2013 7:11 pm

    @Mary: Make sure you’re on

  113. Harry F, April 5th, 2013 6:58 pm

    @Elan and all the Ninjas, great work on this one!! Love the new media server and the sync!!


  114. Rich April 10th, 2013 12:35 pm

    I also get the error message “Unable to sync. This server is not signed in to myPlex”
    This is when I attempt to download media on my iPad with the latest update while signed into myPlex. I’m running the latest version of Plex server on my Mac. I’ve tried signing out and back in on both the server and my iPad and I still get the same error.

    Anyone got any ideas of what it could be? I’m relatively new to Plex.


  115. snikay April 14th, 2013 1:19 pm

    I have to click 5-10 Times per Episode (300mb) on “Sync iPhone Now” because it stops all the time :/

  116. Southern Gal (@sogalitno) May 8th, 2013 1:07 pm

    I am now getting an error for ALL mp3 files ONLY
    Video files are running fine on iPhone.

    error unable to play track.

    i have uninstalled and reinstall on iphone.
    will check my media server version at home in about an hour.

    wierd that only video play…

  117. Sally June 12th, 2013 2:23 pm

    I subscribed to plex for my lg smart tv, and I am no computer expert, and mean no offence, but can’t figure out what plex is used for?? I can’t stream digital movies, unless I haven’t figured it out??

  118. Mark July 5th, 2013 6:24 am

    “NEW: Mobile Media Server: Play your synced content and view content from your photo albums on any other Plex client! I think this is such an awesome feature. You can go over to a friend’s house, and your iPhone or iPad will show up as a Plex server, and (for example) you could browse and play synced content on your Roku. ” This feature does not work! Just get error saying couldn’t connect to server! Bit useless.

  119. Mark July 5th, 2013 6:30 am

    Wow what a terrible UI design for ios. Home page is a list of channels that you have to scroll sideways to see. Tapping “…” gives you the same list of channels that actually wrap so you don’t have to scroll but with a ‘+’ sign near the top. Didn’t expect such rookie UI mistakes in an app like this.

  120. Victor December 6th, 2013 8:59 pm

    Video stops playing if I lock the iPad or return to the home screen

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