Plex Media Server v0.9.6.9 - Plex Blog

Plex Media Server v0.9.6.9

| 10 Sep 2012 | by 104 Comments

You hear that Mr. Anderson? That is the sound of inevitability. And, of course, the sound of another Plex Media Server release dropping! We’ve been incredibly busy after our announcement of PlexPass and the release of the new Plex Web Client (thanks so much for all your feedback and support!), but we wanted to get these fixes out to you as quickly as we could:

  • FIX: [OS X] An annoying crash on start (massive thanks to MarcFBR for helping us track this down).
  • FIX: [Win] RTMP channels weren’t working.
  • FIX: A few minor token-related bugs.
  • FIX: An issue with Internet Explorer and the new Web Client.
You will find the latest downloads at the usual place.
And even though this release has only a few changes, it would not be complete without our loyal Plex mascot making an appearance.

IMG 9977

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104 Comments so far

  1. Geo September 11th, 2012 4:18 am

    You guys are amazing, thanks for a great product!!!

  2. Aqntbghd September 11th, 2012 4:25 am

    > FIX: A few minor token-related bugs.

    Sounds like a silent fix for security vulnerabilities… Is there a formal way of reporting security vulnerabilities to Plex and an archive of the fixed ones (like security bulletins ?)


  3. Schuyler September 11th, 2012 5:05 am

    @Aqntbghd: That line in the release notes is vague, but that’s not really what it was. We’re tweaking the way we secure sessions in the new web client, and the change we wanted to make required a small change to the server as well. There was no server vulnerability fixed. When we release the updated web client we’ll talk about what we changed in the web client (probably on the pinned thread in the web client forum where release notes are collected).

    If you want to report a security vulnerability that’s more sensitive than something you’d post on the forums, email is probably the best way right now. There’s no dedicated email address for that, but the address on the Contact Us link on the web site will get to the right people. There hasn’t been a need yet for anything more formal than that, and so there is no archive of something like security bulletins.

  4. Mike September 11th, 2012 6:18 am

    Is the UNRAID download link broken is has the build not been completed?

    Thanks guys love this stuff!

  5. tobias September 11th, 2012 6:42 am

    @Mike: thanks for noticing. It failed, of course. I will upload it later.

  6. Bimbes September 11th, 2012 9:54 am

    the download speed isn’t very nice… 46kbit/s with a normal 600k/s connection…

  7. Kai September 11th, 2012 11:08 am

    My Sony Bravia doesn’t detect the server since the update. My PS3 does after a search. Any ideas?

  8. philip September 11th, 2012 11:49 am

    Why can’t i ever get an update going trhough sparkle? it warns me there’s an update, i say download, i press install after download completion and then it fails. Always. since ever. I always end up downloading the new version from this site and simply overwriting the old one.

    Is there some kind of dark magic involved in getting sparkle to work with plex?

  9. Harold September 11th, 2012 1:50 pm

    Installing on a DS212+ does not work,.. :/

  10. James September 11th, 2012 6:42 pm

    CBR channel please… tried a plug in and it did not work out at all…

    this would be boss!

  11. tobias September 11th, 2012 7:38 pm

    @Philip: tell us more. Is this macosx? Does it download the the file and it bails on installation or does it not even get the file?

  12. tobias September 11th, 2012 7:40 pm

    @Harold: please head over to the Linux forums and describe your problem. This is the first time we tried to deploy to ARM based synology, so I would like to figure out if it’s something we did wrong.

  13. tobias September 11th, 2012 8:56 pm

    unRAID build up now as well. Sorry for the delay.

  14. philip September 11th, 2012 11:33 pm


    it’s mac 10.6.8. As far as i can tell, it downloads the new plex but it fails when overwriting.

    from the console i gathered this:

    12/09/11 21:57:17 [0x0-0x1198197].com.plexapp.plexmediaserver[83465] hdiutil: attach failed – no mountable file systems
    12/09/11 21:57:17 [0x0-0x1198197].com.plexapp.plexmediaserver[83465] hdiutil: detach failed – No such file or directory
    12/09/11 21:57:24 Plex Media Server[83465] Sparkle Error: An error occurred while installing the update. Please try again later.
    12/09/11 21:57:24 Plex Media Server[83465] Sparkle Error (continued): Couldn’t find an appropriate update in the downloaded package.

    12/09/11 22:49:42 Plex Media Server[83465] Sparkle Error: An error occurred while installing the update. Please try again later.
    12/09/11 22:49:42 Plex Media Server[83465] Sparkle Error (continued): Couldn’t find an appropriate update in the downloaded package.

    apparently it doesn’t have the file, but i saw the sparkle download window indicating it had downloaded the file. and it took time to go through the entire ~60 mb of new plex server download, so i should have the downloaded file. no reason for sparkle to fail.

  15. tobias September 12th, 2012 12:21 am

    @philip: Never seen that error before. So I am not sure what can be wrong here. I will ask if anyone else has seen it.

  16. Jason September 12th, 2012 12:43 am

    Hi, I’m having major issues with this version getting stuck on the ‘starting for the first time’ screen. I’m on Mountain Lion, 2009 mac mini.

    There are no files in the ‘Plug-ins’ folder for me to delete (I had the same issue on another mac and deleting the file in the Plug-ins folder sorted it out).

    I’ve uninstalled and re-downloaded and installed four times.

    Can anyone offer help/suggestions?

  17. escortgoj September 12th, 2012 2:28 am

    very nice release…one thing still missing…external subtitles while streaming to my PS3…with that included would be really perfect!

    keep up the good work ;)

  18. tweedledee September 12th, 2012 2:40 am

    thanks for the update!
    one thing though – since upgrading from to some of my plex-clients (win 7 pc / ML MacBook connected through GbitLAN) are acting reeeally slow in the menues and loading covers etc. They even come up with “Error while opening file” (except iphone/ipad through wlan – they are fine..) Any ideas?

  19. uahero September 12th, 2012 3:30 am

    Thanks guys! Have installed it on DS111, seems to be working. What is the user and pass to manager by default?

  20. Steven September 12th, 2012 6:03 am

    My standard reply stating my dissatisfaction with the lack of movement on user profiles, expansion of the search feature, and general lack of progress on the client side of things on the Mac. I appriciate the work being done, but I believe there are things that have been lacking for a long time that need to be addressed beyond “it’s on the roadmap.”

  21. tweedledee September 12th, 2012 7:13 am

    ook i figured it out – i gave my PMS a fixed ip which confused all my clients. looks like i tried to get the streams through myplex then which made it really slow. Suppose this i more for the forums but i am wondering how the PMS is broadcasting its presents to the LAN. Till now it just showed up on the plex-clients (all just set to get their IP through DHCP) To get it running again, i had to specify the server manually on all of them.

  22. elan September 12th, 2012 8:32 am

    @Steven: I actually picture your comment on every blog post, so I appreciate you going all “meta” this time.

  23. Dalish September 12th, 2012 9:44 am

    Many thanks for Synology ARM support!!
    However, seems to work very very slowly (as compared to windows version). It takes forever to make any update in Plex Media Manager (web client, synology DS211j).
    Also the application in my Samsung TV react very slowly (again, as compared to server running on windows pc).
    Anyway, again many thanks for that. Treat it as first release, hope to perform better in next versions.

  24. elan September 12th, 2012 9:54 am

    @Dalish: the processor in a Synology ARM device is at least 10 times slower than a comparable Intel chip so it’ll never perform as well.

  25. Danny September 12th, 2012 12:56 pm

    I just downloaded this today and Norton Security Suite is reporting the installer file as a medium risk “threat” and I cannot install it. I haven’t had problems with any earlier releases, so just thought I’d let you know.

  26. Todd September 13th, 2012 3:59 am

    I have also had the same experience as @philip on using Sparkle to update. It downloads roughly 60mb and then gives the usual “install and relaunch” message/button. Clicking that results in the immediate error about the update not being able to be installed. I’m on OS 10.8.1 but has been this way pretty much forever including on 10.7.

    Sep 13 09:52:10 toddb.local Plex Media Server[89006]: -_scrollPhase is deprecated for NSScrollWheel. Please use -momentumPhase.
    Sep 13 09:52:10 toddb.local Plex Media Server[89006]: -_continuousScroll is deprecated for NSScrollWheel. Please use -hasPreciseScrollingDeltas.
    Sep 13 09:52:10 toddb.local Plex Media Server[89006]: -deviceDeltaX is deprecated for NSScrollWheel. Please use -scrollingDeltaX.
    Sep 13 09:52:10 toddb.local Plex Media Server[89006]: -deviceDeltaY is deprecated for NSScrollWheel. Please use -scrollingDeltaY.
    Sep 13 09:53:32 — last message repeated 1 time —
    Sep 13 09:53:32 toddb.local Plex Media Server[89006]: Sparkle Error: An error occurred while installing the update. Please try again later.
    Sep 13 09:53:32 toddb.local Plex Media Server[89006]: Sparkle Error (continued): Couldn’t find an appropriate update in the downloaded package.

  27. Michael Gammon September 13th, 2012 4:32 am

    Hi I just started to download Plex Media server VO.9.6.9
    My norton 360 stopped the down load and said it is not safe, do not carry on. Regards Michael

  28. Si Beau September 13th, 2012 8:31 am

    OMG i really thought everyone had September as there surname! I had to much work past 3 weeks… Need some sleep..

    Thanks Plex for the sweet updates, can’t wait till we can use the new web server or paypal subscription :)

  29. Dalish September 13th, 2012 8:56 am

    @elan: sure, I´m not expecting the same speed, I also do not expect transcoding, but what I would expect is Plex in TV works at least in a way that it´s usable. Unfortunatelly, it is not. It´s way to slow.
    Also, my dissapontment comes from the fact that external subs cannot be used (even for divx series).
    Anyway, as stated before, I do hope to see better performance in next versions.

  30. Steven September 13th, 2012 6:16 pm

    @elan So can I get an actual reply to my concerns, or has my persistence in some way angered you?

  31. elan September 13th, 2012 11:17 pm

    @Steven: The answer remains the same; we’re aware of the things you’re asking for, they’re on our radar, and we don’t pre-announce plans or roadmaps so I have no further information for you other than we know that people are asking for these things :)

  32. David Klein September 14th, 2012 4:22 am

    Is anyone having any luck with channels in the web player? They don’t seem to be working?

  33. Steven September 14th, 2012 8:01 am

    @elan I appreciate the reply. Thank you.

  34. archie_n September 14th, 2012 9:52 am

    Thanks for a great product. Plex revolutionized our home and I had to get the PlexPass, first and foremost because it’s an easy way to support the project.

    Unfortunately, there are to major drawbacks at the present time:
    - no radio plugin: I’d really like something like the listenlife eu plugin that XBMC has to offer. I wouldn’t mind paying to get one. Radio’s important to me (us)
    - no parental control. Our 4-year old’s no problem starting Plex and e.g. Cars. But I surely don’t want him to start Aliens :-)

  35. elan September 14th, 2012 11:47 am

    @Jason: Sounds like a possible permissions problem? When the media server starts it tries to install missing plug-ins into ~/Library/Application Support/PlexMediaServer/Plug-ins.

  36. SuperDre September 15th, 2012 5:32 am

    Please add an option so we don’t need to scan the whole harddrive and add sections. So when you use a DNLA-client you just go through your own folders instead of having to first load everything into one big library, just like most other DNLA-servers like PS3MediaServer. I have everything already nicely in different folders, and there are way WAY too many folders to have to add everything as different sections into the library.. Just let us choose which drives it can use.

  37. Terry September 17th, 2012 6:12 am

    With respect to fixing RTMP channels, which channels are those? Thanks

  38. Chris September 18th, 2012 12:14 pm

    @phillip, @todd:

    I had this for ages, but finally figured it out (in my case, anyway).

    I’d done some funky stuff with OS X’s automount mechanism to ensure my network drives were always mounted under /Volumes/ on my Plex Server machine.

    Turns out, this broke Sparkle with (if I remember rightly) the same error that you’re seeing. Once I relocated my automounts to another folder, DMG’s worked once more.

    Hope that helps!

  39. silver September 19th, 2012 6:16 am

    I’m enjoying the web client. Any idea when subtitles/audio channel select will be added?

  40. malk September 19th, 2012 9:56 am

    Hi there,amazing software,been using it for about 4mnths on JB ATV2,without a problem,having the library on my 2011 macbook pro,running ML.
    Since the update,after about 5-6 mins into the film,or tv program im watching,it buffers,then starts again,for about 10 sces,then buffers…last night i had to stop watching breaking bad!!
    Ive never had this problem before,i thought it might be my macbook going to sleep,but the light was still on .,,,and i changed energy saving settings…
    Very strange,…i have restarted MBP,ran a quick cleaner program,rebbotted router,restarted plex,updated library,lots i could think of,but its still doing it,even on not very large files???what can i do??

  41. Hunter September 21st, 2012 12:22 pm

    Thought it was only going to be a couple weeks for the public release with the web client? Still working out too many kinks? I’m too broke for plexpass haha filling that gas tank ain’t getting any cheaper.

    Appreciate the awesome work you guys do.

  42. elan September 21st, 2012 12:24 pm

    @Hunter: It’ll won’t be too long, promise :)

  43. dawiinci September 21st, 2012 1:05 pm

    What’s the reason that the client for Mac doesn’t get any major updates? This wasn’t so before your alliances with those multimedia manufacturers. Can we help to change this?

    It’s sad to see XBMC so ahead of Plex in many things. It even has AirPlay built-in. However the biggest issues are under the hood and more and more I doubt we will see any updates this year – or next year. Probably the commercial clients are just more lucrative.

    I really hope we get some information. Communication is important!

  44. Steeve September 22nd, 2012 9:14 am

    Always and always and always NO SUBTITLES SUPPORT for the PS3 !!!

  45. elan September 22nd, 2012 10:54 am

    @dawiinci: There will be updates for the Mac client :)

  46. dracossaint September 22nd, 2012 1:57 pm

    hey some reasson everytime i go to import something into media wont go,i click add entry aftyer i pick the folder and name the selection and it dose nadda….not frezzing.just like the buttons broken…ive tried multiple uninstalls and reinstalls and no luck still…ive tried 3 diffrent browsers to see if it ould be that,nope… please help me!

  47. Dilip Sharma September 24th, 2012 4:40 am

    Guys i downloaded this on my mac mini and i am not able to start it… i mean it doesnt open at all…

  48. yul000 September 24th, 2012 5:58 am

    When will the ios6 plex be updated.. The additional space in the screen can be used for more option settings like subtitles

  49. Zebadee September 27th, 2012 9:26 pm

    I second the parental controls and can we please have a way to manually set the external ip address of the server in the same way we can set the port please, my server is behind a firewall with multiple ip’s and the one the server exits the network isn’t the one I can port map

  50. GG September 29th, 2012 4:40 am

    Plex Media Server keep crashing on start
    Using Mac OS X 10.8.2
    Never had an issue before. I removed / reinstall many times

  51. elan September 29th, 2012 7:49 pm

    GG: I can haz crash report?

  52. elan September 29th, 2012 7:50 pm

    @Zabadee: it should still work, just set the port manually, and myPlex detects the public IP pretty reliably.

  53. Hunter October 2nd, 2012 5:43 pm

    *whines* are we there yet? are we there yet?

  54. T1000 October 3rd, 2012 3:16 pm

    Subtitles are now working well on Plex iPad, but we are waiting for subtitles for the PS3…
    Will it come soon ??

  55. Jay Z October 6th, 2012 12:34 am

    I too am getting LOTS of crashes of plex lately that actually freeze my whole Mac. Almost daily the Mac becomes unresponsive while runningPlex requiring the Mac to be hard reset from the power button. I suspect it’s the Mac Plex client which sadly rarely gets updates nowadays :(

    Happy to send in crash reports but I can’t figure out where to find the logs. The Plex logs I found in console seem to reset themselves after I restart the computer.

  56. zoubida October 6th, 2012 8:03 am

    As said before, Plex is useless with PS3 because subtitles aren’t shown.

  57. copertino October 7th, 2012 5:14 pm


    I’m using pms 9.6.3 on MacOs Mountain Lion 10.8.2.
    Unfortunately my iMac won’t go to sleep when pms is running.
    Without pms everything works fine.

    Seems like the iMac sleeps and immediately wakes up.
    How can I fix this? Does the iMac wakes up because ATV2 is running?
    Wake Reason Gige = Network Access
    I got WOL on but as I said…without pms everything worked perfect

    Oct  8 04:24:00 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:24:01 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:25:11 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:25:11 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:27:01 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:27:01 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:28:13 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:28:13 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:29:24 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:29:25 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:30:35 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:30:36 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:31:46 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:31:47 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:32:58 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:32:58 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:34:10 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:34:10 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect
    Oct  8 04:35:21 localhost kernel[0] : Wake reason: GIGE (Network)
    Oct  8 04:35:22 localhost kernel[0] : Ethernet [AppleBCM5701Ethernet]: Wake reason GIGE – bonjour – service connect

  58. copertino October 7th, 2012 5:16 pm

    I actually meant version v0-9-6-9

    …my mistake.

  59. Zebadee October 7th, 2012 11:46 pm

    @elan the issue is that because my external firewall (a corporate firewall) has multipul external IP address, and when the media server trys to register with myplex it uses a different one to one I can port forward on, so therefore it trys to register x.x.x.194 as its external address as this is the ip address all outgoing internet traffic leaves the lan on but I can only port forward x.x.x.205 so myplex is then trying to connect to the wrong ip address

  60. Fred October 10th, 2012 7:06 pm

    This new release is horrible! I installed it and it looks like it’s been hacked. There are nonsensical text descriptions that appear all over the place. for example FNC just shows the Search feature and there are no categories like there were before. it’s horrible!

  61. elan October 11th, 2012 9:42 am

    @Fred: Sorry, I’m not really sure what you mean by “nonsensical text descriptions”.

    @harris0n & @shamrox: Please email me (elan at …); would like to hear details, because we’ve fixed a bunch of login issues.

  62. Jeff October 11th, 2012 8:52 pm

    I am getting an issue when I try and install on Windows Server 2012 Essentials, it worked perfectly on WHS2011. Anyone else had an issue?

  63. Jeff October 11th, 2012 9:02 pm

    To be more specific the error is;

    “An error occurred during the installation of assembly “Microsoft.VC90.CRT,version=”9.0.30729.6161″.publicKeyToken=”XXXXX”,processorArchitechture=”x86″,type=”win32″…..BTW, I am running a 64bit version of the OS. Any thoughts?

  64. Craigsan October 12th, 2012 3:29 am

    I’m getting a plex killing error. My server seems to be connecting correctly (using the centre on the same pc as the server) however trying to play any content causes a windows error and forces it to close. Does anyone have a solution?

  65. Jerome M October 13th, 2012 3:43 am

    Is there any issue with the file server? I want to download the latest PMS, but I get a host not not responding error?

  66. Yohann October 14th, 2012 6:13 am

    Please update the client server so we can use SRT with movies/Tv shows on PS3

  67. Thomas October 15th, 2012 3:44 am

    When will we see an update for ARM-based QNAP devices?

  68. Rob October 15th, 2012 6:28 am stops all clips with 10-15 seconds left using DLNA (PS3), really annoying. Can see full length clips on my PC clients and ios devices.

  69. jomaweb October 16th, 2012 8:10 am

    Hi folks!

    Mac Version download link for Media Server is broken. any other mirror to download?


  70. elan October 16th, 2012 11:23 am

    @jomaweb: should be fixed now!

  71. Jason October 19th, 2012 2:40 am

    PMS started crashing on startup. Running mountain lion on mid 2010 mac mini. Tried deleting and reinstalling, tried older version, tried clearing cache. Nothing is working. I’ve noticed a few others getting same prob. Any ideas??

  72. Nina October 20th, 2012 10:54 am

    Hello, question : Will the next version of server add the ability to read subtitles (external SRT) with PS3 (it’s possible with DLNA, others do it) ??? It´s boring, i can’t use Plex to watch movies or tv shows because of that.
    Thanks for the answer…

  73. Nina October 24th, 2012 11:10 pm

    I’m waiting for an answer…. Please.

  74. elan October 26th, 2012 7:06 pm

    @Nina: yes :)

  75. MG October 27th, 2012 2:11 pm

    can someone tell me how to start the server to enjoy my plex account

  76. makis October 29th, 2012 2:52 pm

    Hello! I have installed Plex Media Server in my Macbook pro 2012 (osx mountain lion) and there is no icon appeared in Launchpad. I have to run the .dmg file each time i want to open PMS… Also i have checked “Open at login” but this never happens!! Any solution?
    Thank you very much!!!

  77. thetechgeek October 30th, 2012 12:25 pm

    When can we expect the PMS to run as a service on windows server? I have installed it on Windows Server 2012 Standard and it works great, but I really don’t want to login just every time.

  78. Johnny October 31st, 2012 12:28 pm

    It has been too long since Plex has made any updates or written any articles. BOOOO!!! (No pun intended as a Halloween joke. You guys are the joke. I’m now trying to change solutions for organizing and viewing my digital media away from Plex to somewhere else but I don’t want to waste the $5 spent on your iOS app. However, I guess it’s best to know when to pull out.)

  79. Steinar November 1st, 2012 8:17 am

    Hi, the meta agent for TV shows will not work. only personal media shows is the option. Clean install of

  80. Johnny November 2nd, 2012 7:50 am


    I would guess it’s as simple as forgetting to copy the ‘Plex Media’ file out of the mounted .dmg file to your local hard drive, like to the Applications folder. Hope that does it!

  81. Hunter November 5th, 2012 4:03 pm

    It does seem this much needed update has been quite heavily delayed. Two months ago it was supposed to be a couple of weeks away… now what?

  82. Johnny November 8th, 2012 8:32 am

    I’m sorry to sound like such a hater or a negative person but you guys seem like you’re on vacation. You may be hard at work but how the hell would we know that if you’re not sharing that with us.

    I was in the Plex Chat Room and not a single soul responded to me in over 30 minutes (I know they’re volunteers. I’m just stating a fact.) There hasn’t been a new post here on the blog for a couple of months! Plex on facebook never shows up in my news feed because the last time there was a Plex facebook post was weeks ago and before that it had been a month without any posts or updates. There hasn’t even been a response to these comments on the blog by a Plex team member for two weeks!

    It wouldn’t be such a big deal if we weren’t expecting anything from Plex. But we are. We’re expecting updates as promised. We’re expecting the Plex Web Client available for the public and not just PlexPASS members.

    I think Plex has been great for the most part in the past but it’s been going downhill ever since the out of sync audio on avi files many months ago. All of a sudden I saw a lot more bugs in the Plex Client on Mac. And then Plex created the division of PlexPass members to non-PlexPass members. I’m not a PlexPass member. I’m sorry but I’m not a monthly subscription kind of guy. I want to pay for it once and that’s it. That’s why I have my own media library rather than paying a monthly subscription for Netflix, Hulu+, Spotify or Pandora. And I believe I fit the majority of the demographic you are targeting or at least the demographic that is searching for something like Plex. Plex was the alternative I was looking for when I first wanted to be able to enjoy my own media and ditch cable and satellite and not have to use Redbox, Blockbuster, Netflix, etc.

    I would suggest getting Plex (Server, Client, Web) up to par at a version 1.0 and charging a ONE-TIME fee of $30. None of this monthly subscription bull crap. I’m so torn because Plex was my everything for media! Now I’m looking for alternatives. I could still be a loyal Plex fan and advocate if you, the Plex team, could at least share your vision a little better with me. I’m lost as to where you’re trying to take this.

    I personally care more about playing my movies and TV shows on my big’ol TV with surround-sound than on my little mobile iDevices (even though I do own the Plex iOS app). But it seems to me that the Plex team’s focus is more on the mobile aspect of enjoying media. Why? I think having Plex on devices is great but not more important than improving the home theater viewing experience. Ideally, Apple would open the Apple TV devices up to 3rd party app developers so there wouldn’t be a need to jailbreak them and then I would be set (because I have the 3rd gen Apple TV and I wouldn’t want to jailbreak anyway)! But until then, I suggest informing your users of what the new Plex vision is. Maybe you need to take a survey as well because this is just my opinion and those I have shared Plex with personally, such as friends and family, have the same opinion. Thanks for the hard work and everything you have done up to this point!

  83. elan November 8th, 2012 3:18 pm

    @Johnny: Definitely not on vacation, we’ll have an update soon :) Appreciate your taking the time to comment, and I’m sorry you had a bad experience in Plex Chat. Depending on the time of day it’s either full of people or it can get sort of sparse.

  84. Skar November 9th, 2012 9:16 am

    Sorry to have to come via this route, but at the moment access via google and IE (Eset) is reporting issues with the website.

  85. Skar November 9th, 2012 9:28 am

    Bah I meant the forums on the website.

  86. elan November 9th, 2012 11:20 am

    Skar: we’re looking into it!

  87. Prabu R November 10th, 2012 8:21 am

    Past 2 month, there is not even a single release. is that mean r u gonna release any major version of PMS?. just curious… (curiosity killed the cat)

  88. elan November 12th, 2012 12:14 am

    @Prabu: We’ve been around for almost 5 years now, if we’ve done “dark” for a few months it’s just because we’re working on something big :)

  89. matt November 12th, 2012 4:36 pm

    um hey i havent been able to use Plex properly for the last few weeks to the point im using other software (that sucks) to stream media around, using my ipad 2 i cant access my drives it see’s my imac but no luck with being able to steam music or video they just say “couldn’t start playback Plex was unable to play this video” even tho ive rescanned drives i know all the content is in the right places

  90. oliv November 12th, 2012 9:08 pm

    hi plex folks. i love my mac mini and i love running plex on it. best media center ever. i’m actively promoting plex here down under, on a small french island close to australia.
    have fun

  91. James November 14th, 2012 2:58 am

    @Johnny: Elan’s response to you totally sums up your and all of our frustration with Plex. You have taken the time to constructivley feedback and have articulated your thoughts well. Only for Elan to not really answer anything.

    I share the same frustration with respect to not getting sight of the Plex team’s vision.

  92. elan November 14th, 2012 11:47 am

    @James: I’m sorry you feel that way, but I don’t think it’s really fair for you to expect that we tell you exactly what our plans are for the future. If you have any general questions in terms of vision I’d be happy to answer them if I can, but in terms of a specific roadmap for the future, that’s just not something we share, for numerous reasons.

  93. Andrew Goins November 14th, 2012 6:12 pm

    Well, I don’t want a roadmap, I simply want to know when the next rest stop is and about when we will get there. We internet dwellers are like children. We moan and groan when we don’t get our way and we get bored and angry if you promise us a present (which you already gave to you favorite child, plexpass), and then make us wait for it for months. We just wish you would at least give us a hint or a small snack to tide us over ^_^ any ways, thanks for all you do!

  94. OddyOh November 14th, 2012 10:56 pm

    Do PlexPass members get to vote on new features? Plex needs to add bitstreaming HD audio, like XBMC (nightly) does. Don’t need mobile features that much, I’m more into home theatre. Thanks!

  95. Chris (Frustrated) November 15th, 2012 12:15 pm

    I hate to have to dive in here, but your response to James is exactly what is frustrating he and others, including myself. It’s quite a slap in the face to people who have followed you for a while, and some who have even paid money to you (I paid for the iOS app, which currently doesn’t work at all on iOS 6.0.1 for me) to hear a frankly insulting response like the previous couple.

    The responses have recently (past couple of months, literally) brushed off people’s completely valid concerns about what is happening with the development and this past one from the 14th was downright ridiculous. To tell people who have been championing you and your work that it’s not fair for them to expect feedback about where things are headed is laughable if it were a joke, but it’s not.

    I paid money to you guys, along with many others, and yes we would like to know what is coming up and a ballpark of when. You keep saying “soon” and that you’re working on something big. It honestly seems like you guys don’t want people to even wonder when a new release will come out. Biting the hand that feeds you seems apropos here.

    I’m sure, sadly, that this comment will garner the same “I’m sorry you feel that way (as if it’s just me and 2 other people only), we’re working on something big, just wait more, it’s coming soon.” response and maybe even one about how we don’t deserve to know where things are headed for something we paid for. As a software developer, I know that insulting the people that are directly your niche market is a bold strategy and one where negative sentiment will build and can bite you down the road.

    So, I beg of you guys to give us a sliver of the respect that many of us have given you for a while and not tell us that it’s not fair of us to expect to find out future plans for releases. As soon as you guys took the first penny from a user, you guys left the realm of being able to ignore your users and became a business with customers. It seems to me that as customers, yes it is fair to request information on stuff we’ve paid for that we’d like to see working again.

    Can you enumerate the “numerous reasons” why you can’t tell us what releases/changes are coming and when?


  96. elan November 15th, 2012 2:13 pm

    @OddyOh: yes :)

  97. elan November 15th, 2012 2:38 pm

    @Chris: No intent at all to insult you or others who are asking this question. Let’s take it from the top:

    > I paid for the iOS app, which currently doesn’t work at all on iOS 6.0.1

    I’m not aware of any issues on 6.0.1; “doesn’t work at all” sounds pretty dire, but I honestly can’t say I’ve heard any critical complaints with that version. Please post some details in the forums, and we’ll look into it.

    > To tell people who have been championing you and your work that it’s not fair for them to expect feedback about where things are headed is laughable if it were a joke, but it’s not

    I’m not trying to make a joke, or “insult the people that are directly [our] niche market”. Things will continue as they have been over the last 5 years; we’ll make more releases, which fix bugs and add features, and occasionally we’ll have a big release or launch some new features. There’s nothing different, and we’ve NEVER given a detailed roadmap, so it’s honestly surprising to me that you’re so angry about things now. We’ve “gone dark” before, and come back with something really cool to share. We’re obviously working hard on something, and it’s something we’ll be able to share with you soon.

    > …not tell us that it’s not fair of us to expect to find out future plans for releases

    We do not pre-announce new features, and we never have. You can expect anything you want, but that doesn’t mean it’s unfair if we don’t meet your expectations.

    > Can you enumerate the “numerous reasons” why you can’t tell us what releases/changes are coming and when?

    It’s our policy not to do so, because 1) our plans change and we hate disappointing 2) dates slip (and slip again) 3) we don’t like telegraphing our moves. As a fellow software engineer, you should be familiar with these aspects of our industry.

    I know you’ll be frustrated with this reply, but I honestly don’t totally understand your frustration. We’ve never ever shared a roadmap, nor have we ever discussed future release dates.

    Again, if you have any specific questions about things you’re looking for in future releases, please ask them and I might be able to give you some feedback about whether they’re on our radar or not.

  98. Johnny November 15th, 2012 9:42 pm

    When I said I would like to see the “Plex vision”, what I was referring to was the changes that I think I see but I don’t know for sure if they are here to stay. Are they permanent? Are you just trying new things out or are they decisions set in stone? What I’m talking about is the focus on mobile and the new membership clientele, paying a monthly subscription rather than a payment-per-license base of customers. I want to know as a customer/consumer: Is Plex a monthly subscription company? Is their main focus to help me stream my content to my devices? Are they wanting to head that way? If I don’t know these things, I don’t know how to make the decisions I need to make and so I get frustrated as a customer.

    I totally understand that a company may not want to divulge their current projects and ideas, just like Apple waits until they have products in production and a week from shipping before they make their announcements, typically. But, Apple also has shown me that If I own an iPhone, iPad, etc., I can upgrade the iOS for free. Improvements and updates will always be free besides buying additional apps and accessories or the next generation of that device. Even when they introduced iCloud, FaceTime and iMessage, it was free. I know what to expect from Apple as a customer on a financial basis. But I feel like the Plex Team got so excited about developing for mobile and set top boxes that they put the Client on the back burner a bit and then all of a sudden came back with the PlexPass monthly membership game-plan. I personally feel like it has slowed down the progress for the desktop client version. Bugs exist for too long. Updates are sparse. Is the focus on mobile and “connected devices” a financial move? Because I would gladly pay for the Client version if it got the same attention and moved to a stable version 1.0.

    As far as mobile goes, I feel that the Plex mobile app is alright for streaming media and the remote is decent. But I like the app mostly for browsing my media. If I want to stream a movie from my personal collection to my iPhone, iPad, etc., I would actually rather just drop it in my iTunes and stream it that way to my iDevice on my home network. It’s simple, clean and beautiful. And because living in the US, I can’t find an Internet provider that offers more than 1Mbps upload speed in my area, the feature Plex allows me to stream my media outside of my home network isn’t a possibility at this point. Upload speeds are just too slow here. It would be awesome, don’t get me wrong.

    Do know that I have been passionate about Plex for years. I’m venting a lot of negativity perhaps, but if I didn’t care about Plex and think the Plex Team is amazing with lots of potential, I wouldn’t be spending so much of my time explaining all of this. I would be happy to support the Plex team by paying for the features I love but maybe not as a monthly subscription. I need to know more. Or get a 7-day or 30-day trial or whatever. Because I don’t personally like to pay for monthly “bills” unless I feel its essential, such as utilities, insurance and Internet for the most part. I don’t pay for Netflix, Hulu, Cable, Satellite, etc. But this is not because I’m a “cheap consumer”. Definitely not. I pay for the quality things I love. And I’ll buy the “most expensive” stuff if I believe that in reality it will last longer in the long run or I will love it more than a cheaper competitor. But I like to OWN them; my TVs, computers, furniture. I own the best. I wouldn’t pay monthly to “rent” them. For example, I love Dropbox but I wish I could just buy a chunk of cloud storage and “own” that storage.

    Now, I understand that not all business models can function this way or at least wouldn’t be their most profitable. I wouldn’t blame a company for making the decisions they believe are best for their company. Of course not. But I just feel like Plex is at that fork in the road where they are trying to decide what’s best for the company, financially. (My assumption from what I am gathering.) Am I right or wrong? Have you had this vision of a monthly subscription for years or is this a new idea? Are you trying to move from building a fan-base/customer-base, getting your name out to now trying to capitalize on your marketshare? That’s totally reasonable. It may be that time. I’m no one to say what decisions Plex should make. But I would like to know if I’m going through your trial and error process of capitalizing or if this has been your vision for Plex. This is something I need to know so that I can understand what’s going on. I dedicate a lot to my Plex library and my whole Plex setup. I am invested. As far as money, I’m only invested $4.99 for the iOS app + donations but more so, I am invested with my time. That’s why I deserve to know what the Plex vision is. (I use the term ‘vision’. Not blueprint. I want a general understanding of your goals/plans/aspirations; whatever you want to call it. You don’t state it in detail on your home page. You don’t have a mission statement [that I've seen] and you don’t have an ‘About Us’ type of page that I could find either.) Remember, I’m not a troll. I’m not a hater. I just want to know if Plex is still for me. Thanks Plex team! And thank you, Elan, for the more consistent replies.

  99. Johnny November 16th, 2012 8:31 am

    You replied to Chris with this: “Things will continue as they have been over the last 5 years; we’ll make more releases, which fix bugs and add features, and occasionally we’ll have a big release or launch some new features. There’s nothing different…” This is where I (and evidently several other users) disagree with you.

    There is a lot of change from what was “normal” from Plex. *Not necessarily bad change!* But change nonetheless. Plex is not just “[making] more releases, which fix bugs and add features.” That would imply that Plex is still the free software for Mac, Windows and Linux that I’ve become used to using for years, with improvements and updates along the way. But, Plex now offers monthly subscriptions and a whole lot more via mobile devices and TV devices. And that’s great! I love the expansion … except that the expansion was maybe too fast or had too much focus on the “new stuff.” But please don’t say that there’s nothing different with Plex. You ARE growing and changing!

    The problem is, from what I gather, lot of desktop and home-theater PC users feel abandoned by Plex for the mobile users. I’m sure Plex is trying to satisfy all users as best they can. So that’s why I’m voicing my dissatisfaction; so that you can understand why I’m not the same, excited, Plex-lover that I used to be, and, more importantly, I’m not the only one that feels this way.

    I’m starting to feel like Plex would have me choose to use my iPad to watch my movies and TV shows rather than my huge 3D TV and Mac mini with 7.1 surround sound that I’ve invested thousands of dollars into because the iOS app brings in money for you. And the benefit for me using the Plex app is that it’s modern, beautiful, updated and fully-functional, unlike the desktop client that’s olde and buggy and it doesn’t generate the same kind of money for you. Now, I admit, the viewing experience isn’t bad at all on an iPad when you’re laying in bed with earPods in. So thank you for the iOS app (functioning normal on iOS 6.0.1 for me, btw). I’m not asking you to stop innovating and expanding. But iOS viewing is nothing compared to a home-theater viewing with a setup like mine. This is why I care to know if Plex will continue to offer what I’m looking for and if their focus will still be on home-theater PCs or if I need to look for alternatives to Plex. Lately I’ve been optimizing my video files for iTunes with a program that automates gathering artwork and metadata for movies and TV shows and converts the files to .h264 & .mp4 if needed so it all looks and works great with iTunes. It’s nice using iTunes. But it’s not as good as Plex! iTunes doesn’t cater to large movie collections like they cater to large music collections. I can’t browse a large movie library very well in iTunes because I can’t filter genres and dates and actors like I can with Plex. Plex is still the best thing out there for home-theater PCs that I know of! I congratulate you guys!

    I just want to let you know that I want a bug-free, feature-rich, Plex client that beats any competition and that I can rely on for my media browsing and enjoyment. I would absolutely assume that you, the Plex Team, want the same thing. So what’s the problem? I think you may need to revamp the department of Plex working on the client software because it’s moving so slowly. Slowly meaning, there have been bugs that haven’t been resolved for too long. I’m not asking for a refreshed new client product that blows me away every month. I’m just asking for less bugs. New features every now and then are great. And big releases are even better. But I have been happy with Plex without all the bells and whistles when it has performed well without the bugs. That’s what I’m asking for most. …And I’ll pay for it.

  100. Brook November 16th, 2012 11:03 am

    I can understand Chris’s frustration, but I agree that different developers handle information releases different, and for a service that is in and of itself free (I bought the Android app and went out of my way to buy the iOS app as well simply to Support such a great service that you already offer free of charge) your fans and users are not entitled to roadmaps, as you call them.
    I appreciate the work, and development you and your team puts into this excellent media solution, and your passion is very clear cut.
    Thanks :-)

  101. elan November 16th, 2012 4:45 pm

    @Johnny: First of all, thanks for the well-written and thoughtful reply.

    If a startup company ever tells you they have their vision and strategy nailed, they’re probably lying. We find ourselves adjusting things in response to: 1) market conditions (e.g. the iPhone had only just come out when Plex started!) 2) Feedback from our user-base and 3) Ideas we have along the way :) I will say will have enough “to do” items to keep us busy for at least the next 50 engineer-years.

    The landscape of our users has also changed a lot since the early days, where we only had the Mac app and the server. Now we have more Roku users than Mac app users, and “metric butt-loads” (technical term) of mobile users.

    So I can totally understand how it seems like we’ve back-burnered the desktop apps a bit, but I’ve made it clear that we will be updating them (and we are actually in the process of doing so, if you want to get specific), and hey, I use it every day (and so do the majority of the team). And it’s not like we’re bored by it, or more excited by new devices/platforms, but what DOES constantly excite us is the ability to bring Plex to more and more people. For example, the fact that a $49 Roku box works great for Plex is pretty darn awesome, and much cheaper than a Mac Mini. I don’t know anyone who has multiple Mac Minis in their house (do I hang out with the wrong people?), but I do know a few people who have 3 Roku devices.

    Vis a vis the whole product vs service vs PlexPass, the major change you saw there was that we introduced the concept of “premium services” that will be available at some point, in a subscription model. But that shouldn’t be totally surprising; myPlex costs real money to run, and provides real value, so why not have for-pay services that help pay for the costs and provide added value to customers? And PlexPass has been super successful and exceeded our most optimistic expectations. Plex/Web is shaping up to be amazing, and it’s in no small part thanks to all the PlexPass-ers who have been beating on it, offering suggestions, and reporting issues. Plex/Web will soon be available for free, for everyone, so there’s your FaceTime/iMessage :)

    What we’re not going to do is 1) start charging for something that was free or 2) stop making the overall Plex experience (free and premium) BETTER. This is what we work on tirelessly, day and night, week after week.

  102. elan November 16th, 2012 4:53 pm

    @Johnny (second comment):

    When I said “there’s nothing different” I misspoke, or you read me too literally. We’re always evolving, tweaking our focus, optimizing…yes, in the last year we’ve spent less time on the desktop apps than we have on mobile (or core infrastructure, framework elements, or server, which might not all be totally visible). But no, it’s not a harbinger that we’re going to “boxee” you and drop the app completely. I promise.

    That all having been said, as a company, we have to pay attention to 1) where the users are and 2) where the money is. Those two things are just facts of life trying to put food on your family’s/dog’s table, and again, any company that tells you otherwise is full of shit (or destined for the deadpool). But we’ve always tried to act with integrity and do the right thing by our community, for whom we have a great deal of affection and respect. Yeah, sometimes hard decisions have to be made, and we can’t be everything to everyone. But we try super hard to be the best thing for the most people :)

  103. Johnny November 16th, 2012 4:57 pm

    @elan RIght on. Thanks for the feedback. I think it’s awesome to see Plex in so many places. I remember when it was the best kept secret. Now it isn’t such a secret and I think the Plex Team deserves lots of success. I’ll have to look into getting the Roku since the Apple TV I have can’t run Plex. Thanks for the great work!

  104. José Luis January 4th, 2013 1:46 am

    I have synology 410j (ARM processor and 128 MB Ram). I installed the plex media server but it is not working (twice already). When I tried to access from the tv it cannot find compatible files (Sony), and windows media player says “no files have been found in this remote library” , however when I open plex media server I can see the files, while it is very slow.. which is surprising as the resource monitor does not show cpu or memory being heavily used ata all, and most of the time plex media server application is shown as “sleeping” (resource monitor).
    Is it a way to solve it

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