Part 3: Introducing the new Plex Web Client - Plex Blog

Part 3: Introducing the new Plex Web Client

(If you haven’t already read Part 1 and Part 2, you should read those before reading this post, since you’ll need to be a PlexPass member and have the latest media server release to use this.)

As you know, there are two media managers for Plex today: the OS X-only one, which is pretty fast and stylish, but showing its age, and the web-based one, which is very functional, but has some glaring issues (the technology behind it just wasn’t productive or performant enough for our needs). We evaluated a bunch of different options, and settled on a Bootstrap-based web application.

We had some lofty goals for this new app: First of all, it had to be fast, even with huge sections. Like, much faster than even the old OS X manager. Secondly, why stop at management? We wanted you to have the ability to play music, watch videos, and view photos, right in your browser. In addition, why not have the ability to manage and view channels in the same interface? And what about powerful new ways to slice and dice your media library? And by God, it had to work well on mobile devices too, and across browsers.

In short, this new web client is the most powerful Plex client around. Is it done? Nope, but it’s close enough that we wanted to share it with our PlexPass members. Let’s take a quick tour.

Plex Web Client

Isn’t that a work of beauty? This is the dashboard view, where you can see all your library sections, recently used channels, your myPlex queue and recommendations (oh, right, did I mention it connects to myPlex?). This thing will knock the socks off your cat.

Plex Web Client 1

This is the browse view in one of my movie sections. Pay close attention to the rich filters & sorting area on the right hand side. Lets find all the sports movies in the last three years and sort by rating. A few clicks later, we have our answer. Looks like I’ll be watching Moneyball and not Goon.

Plex Web Client 2

One click and I’m in the details screen for the movie:

Plex Web Client 3

And time to watch!

Plex Web Client 4

There’s much more, but that should give you a taste for it. If you’re interested in more of the philosophy and details behind the app, we even threw together a “podcast” style interview with two of the key developers, Eric and Schuyler, being interviewed by our own Tobias. Download the conversation here.

The new Plex web client is available right now in beta form for all PlexPass members (if you want to sign up, visit this page). THE NEW MEDIA SERVER IS REQUIRED. We hope to gather some excellent feedback as we finish up the first release. Once we’re done with the remaining work, it’ll be available, for free, for everyone to enjoy before too long.

(And remember, if you don’t want to sign up for PlexPass, it’s totally optional. It’s designed for the most Plex-obsessed of you, in an attempt to get you cool new stuff earlier than we otherwise would, and bring you into the conversation.)

The new Web Client is included with the latest media server release described in Part 1. In order to access it, simply hit http://x.x.x.x:32400/web or hit the Web Client links from your server page on myPlex.

Enjoy!

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323 Comments so far

  1. Krs1 August 29th, 2012 11:50 am

    This must be a hacked fake post. Where is Barkley?

  2. Matthijs August 29th, 2012 11:53 am

    What about people outside of the USA that don’t have creditcards?

  3. Krs1 August 29th, 2012 11:54 am

    Help me if I am wrong, but I don’t see a benefit for someone in my shoes. I have plex running on my Mac Mini HTPC hooked right up to my TV coupled with my Harmony Remote.

    I have only had to enter the media manager on OS X once, to change the artwork for a movie that had the wrong language.

    Since I never touch the rest of my UI (I remotely connect to Transmission to download my movie back-ups), I’m not certain how this could help…

    Other than perhaps connecting to my MacMini with my laptop to adjust media artwork/names etc…

    That is, if I understand this new feature correctly.

    Cheers. definitely appreciate all the work!

  4. elan August 29th, 2012 11:54 am

    @Matthijs: we take payments internationally, but you do need a credit card.

  5. Matthijs August 29th, 2012 11:56 am

    @elan most people in Holland don’t have credit cards, as the main use for electronic payments are debit cards. Hoping your gonna setup an extra payment method like paypal or something else that doest not require a credit card.

  6. Will August 29th, 2012 11:56 am

    I just purchased the PlexPass. Where can I test out the new online media center?

  7. Exstatica August 29th, 2012 11:57 am

    how do we get the link to the web player?

  8. Robert Wawrzyniak August 29th, 2012 11:57 am

    I’m sad to see Plex de-emphasizing the native media manager, although that’s not much of a surprise as it didn’t get any significant updates for a very long time.
    Having used Plex since day one, I’m kinda confused right now. Why would I need this? (if I ran PMS on a Linux box, things might be different) If I want to stream media while on-the-go, I just the the Plex app, and if I want to manage my media, I want a native UI and not yet-another-Twitter-bootstrap-”app”.
    And speaking of managing my media… Where are the “revolutionary” music management features we’ve been promised years ago? Why can’t I use keyboard shortcuts in the media manager? Why can’t I create metadata based collections?

    All of that would have been much more interesting than what was announced today. Which is disappointing to say the least.

  9. elan August 29th, 2012 12:00 pm
  10. elan August 29th, 2012 12:01 pm

    It’s included in the latest Media Server. Just hit http://x.x.x.x:32400/web

  11. elan August 29th, 2012 12:01 pm

    @Matthijs ~ we’ll definitely look into it, this (BrainTree) seemed like the best way to get this kicked off since they had international support.

  12. Niska August 29th, 2012 12:02 pm

    Well…
    Now i only need more bandwidth!

  13. Exstatica August 29th, 2012 12:02 pm

    getting unable to sign in, oh and yeah i’m a plexpass member.

  14. Ted August 29th, 2012 12:02 pm

    This looks great! I’m aways anxious to try out the latest and greatest that plex has to offer.

  15. Joseph Rosario August 29th, 2012 12:03 pm

    I’m all signed up for PlexPass w/ the new media server installed on my ReadyNAS (x86). Where do I download/enable the web client beta?

  16. elan August 29th, 2012 12:04 pm

    Joseph: it’s included in the latest media server, just hit http://x.x.x.x:32400/web

    Try it from a mobile device, it’s super fast :)

  17. Matish August 29th, 2012 12:07 pm

    Very nice! Signed up for PlexPass.. Where can i find this web app?

  18. elan August 29th, 2012 12:09 pm

    @Extatica: hop into Plex Chat and we can lend a hand?

  19. elan August 29th, 2012 12:09 pm

    @ Matish: Hit http://x.x.x.x:32400/web and enjoy :)

  20. Steve Streza August 29th, 2012 12:10 pm

    It looks like you’re sending the email/password combo in plaintext over HTTP when I try to connect to the new web app. Please don’t do that. :)

  21. budda August 29th, 2012 12:10 pm

    Is this new media server rel4ease available for the ReadyNAS etc. devices too?

  22. Barry August 29th, 2012 12:14 pm

    Its perfect, wonderful, im speechless. Plexpass happily purchased.

  23. Westyfield2 August 29th, 2012 12:14 pm

    A decent media manager for Linux PMS? I <3 you Plex devs!

  24. elan August 29th, 2012 12:15 pm

    @budda: yep, check out our brand new Linux download page here ~ http://www.plexapp.com/linux/linux-pms-download.php

  25. Matish August 29th, 2012 12:23 pm

    I’m getting “unable to sign in” too..

  26. SirL0fty August 29th, 2012 12:23 pm

    Hey Guys, great announcement but I’m gutted, I live in the UK and don’t own a credit card what’s wrong with paypal? Hope this gets added I want to use ASAP

    Cheers

    Mike

  27. Will August 29th, 2012 12:23 pm

    I’m getting “unable to sign in” even though I’ve done everything correctly :(.

  28. Jeff August 29th, 2012 12:24 pm

    For some reason, when I try to login with my myplex credentials (I have paid for plexpass) it says unable to sign in… It works on the local machine with the server, but not remotely from outside my home.

  29. Jody Nichols August 29th, 2012 12:24 pm

    Already signed up for PlexPass and tried streaming from the web client which works great.

    As always, phenomenal work.

  30. Lcs August 29th, 2012 12:24 pm

    Great stuff, signed up straight away!

    Question: I’ve shared my server with some other people via myPlex. Can they also access this web client?

  31. elan August 29th, 2012 12:26 pm

    @Jeff: you need to come in via myPlex for the remote access in this first release (same as the old client). I’ll be updating the outbound links on the myPlex servers page shortly for the new client :)

  32. elan August 29th, 2012 12:26 pm

    @Will: probably accessing remotely, see my last comment, will be pushing an update to myPlex shortly with the links.

  33. Jake August 29th, 2012 12:27 pm

    Very excited to try this out. I purchased a yearly subscription to PlexPass but I’m still getting “Unable To Login”. I have tried restarting my server already. I am running the latest server build on OS X 10.7.

  34. jakepe August 29th, 2012 12:30 pm

    hello

    signed up – but can not login to the webpage with my myplex name/password ??

  35. elan August 29th, 2012 12:35 pm

    @jakepe: if you’re accessing remotely, you’ll need to access from myPlex similar to the older web manager, the new links will be up shortly!

  36. Chuck August 29th, 2012 12:42 pm

    Signed up, love the new web client, but confused by the “recommendations” section — is this new, or did I just miss when it showed up? How does one make recommendations?

  37. Anthony August 29th, 2012 12:48 pm

    Hi,

    I wondered if the PlexPass will include beta access to the iOS apps?

    Thanks,

    Anthony

  38. Ashy August 29th, 2012 12:51 pm

    Brilliant! glad I checked up on the blog today, soon as my student loan comes in i’ll be purchasing plex pass for the year. Great work keep it coming :D

  39. Court August 29th, 2012 12:52 pm

    Just signed up for a year! Not sure if I will really use the web client personally, but you guys deserve my money for the great product you give for free! Not to mention all the help I’ve gotten in your chat room! Cheers!

  40. jakepe August 29th, 2012 12:53 pm

    ok new links is up but still not able to login ?

  41. elan August 29th, 2012 12:55 pm

    @Anthony: We will be pushing iOS updates to the store which include features enabled for PlexPass users, yes.

  42. Sam August 29th, 2012 12:58 pm

    Purchase yearly subscription but am getting the “Unable to Login” message also :(

  43. elan August 29th, 2012 12:58 pm

    @chuck: It’s been there for a while as a feature on iOS (hold down an item to recommend it) but it’s not at the forefront of the app or available in other clients yet. We like to introduce social features cautiously and not too annoyingly :)

  44. ren August 29th, 2012 12:58 pm

    Any word on being able to log into PlexPass yet?

    Paid, but not seeing any way to log in, using the link above, I get denied.

  45. elan August 29th, 2012 12:59 pm

    NOTE: to anyone having issues logging in remotely, we’re looking into it! And we’re very sorry, of course!

  46. Charles August 29th, 2012 1:10 pm

    Does the Netflix channel work?

  47. Chuck August 29th, 2012 1:24 pm

    @elan – found it; thanks! It appears it’s only for queue items? Would also be cool to recommend content on server to users who share it via MyPlex…

  48. elan August 29th, 2012 1:25 pm

    @chuck: definitely consider it an early version of the feature :) “baby steps” as my wife is fond of saying, which is sort of odd, because we don’t have kids. hmmmmm.

  49. MaenXe August 29th, 2012 1:34 pm

    Wow, this is amazing! About how long after a feature like this is made available to PlexPass members can others expect to see the feature trickle to pass down to rest of us?

  50. Bill August 29th, 2012 1:44 pm

    Will the new server release be updated in the Debian repository?

  51. elan August 29th, 2012 1:45 pm

    @Bill: I’ll ask our main Linux god, once he gets through washing the food out of his beard.

  52. Strotti August 29th, 2012 2:39 pm

    Getting Unable to login at the new Web Client. I signed up for PlexPass .. (Great Idea Guys!) Get’s you more beer in the fridge as well :-)

  53. elan August 29th, 2012 2:42 pm

    @ Strotti – if you’re accessing remotely, use the links from the my.plexapp.com page for your server. Thanks for your support!

  54. renegad3 August 29th, 2012 2:46 pm

    ummm, there are no links on my.plexapp.com server page…..

  55. renegad3 August 29th, 2012 2:49 pm

    EHHHH…..

    OK< so I found them, hardly intuitive where I had to click however.

    Time to play a little…

  56. GSX August 29th, 2012 3:01 pm

    Sorry if this is a dumb question, but what exactly is this new web client? I tried looking for info, but I could not find any (I’m probably looking in the wrong spot).

    You describe viewing my media in a browser. You man like in Safari or IE? If so, what is the benefit of that? I’m currently using a Mac Mini running PMS and the client. Does this web client replace my existing client or they supposed to work together?

    Is this web client the future of Plex or is this just another way to view media?

    Sorry, I’m just a little confused about what you are talking about? O.o

  57. Strotti August 29th, 2012 3:01 pm

    OK my problem was i had the external port changed and yes I know the plex internal is 32400 .. i changed it to the default one .. and it works great .. getting a beer now. THANKS GUYS !!!

  58. Charles August 29th, 2012 3:02 pm

    Given this is a web based product should not the Netflix channel be easy to implement.

  59. Kevin August 29th, 2012 3:03 pm

    OK, bought the yearly PlexPass and tested it out. Love the web interface and the speed. Nice to edit metadata as well from the same page.

    Tried the iTunes channel for one of my servers and that doesn’t seem to work. Should it? Works fine using the Android and iOS clients. Yes, updated the media server to the supported version. What happens is, select the channel, selections like Artists, Albums, Playlists, etc. show up. But selecting any of them does nothing.

    Thanks!

  60. elan August 29th, 2012 3:14 pm

    @Strotti: That was a silly bug on our part :blush: We’ve already pushed a fix for the WebClient, which you’ll get automatically in a few hours :)

  61. gustavoas August 29th, 2012 3:16 pm

    Also waiting for the fix for remote access, new client works perfectly locally but I’m really interested in the remote one :-)
    BTW, didn’t think twice on signing for it (ok, did think twice when I thought it was 50 bucks for a year). Looking forward for new cool features!

  62. elan August 29th, 2012 3:16 pm

    @Kevin: Thanks so much for your support! Channel support still needs some work for sure. That and some other pending items are discussed here ~ http://forums.plexapp.com/index.php/topic/46075-welcome-and-some-known-issues/ Definitely on the list :)

  63. elan August 29th, 2012 3:21 pm

    @GSX: If you’re happily running the client and server on a Mac, then the new web client might not interest you much. For others, the ability to manage and view their content from a browser, anywhere in the world, is pretty cool. Also, Windows and Linux users have a much better option now for managing their media than the old manager. And we think it’s really cool that there’s now ONE place where we can add, manage, and view all the content and channels.

  64. gustavoas August 29th, 2012 3:22 pm

    Great, managed to access it through the my.plexapp.com. Works fine except that the movies and tv shows covers/thumbnails are not being loaded.

  65. elan August 29th, 2012 3:26 pm

    @gustavoas: the new remote links should work from myPlex, and we pushed an update (fastest update ever?) to the WebClient.bundle to make a few other remote access fixes. Let us know if you still have any issues :)

  66. renegad3 August 29th, 2012 3:27 pm

    @elan the link you posted above for pending items doesnt seem to work, forum reports an error that it cant find which forum the topic is in.

    Are the forums for the PlexPass/web client users live yet?

  67. GSX August 29th, 2012 3:29 pm

    @elan

    Thanks for the info.

    I am very happy currently running the client and server off my Mac Mini, but I will keep an eye on this new web client as it develops. It sounds like it has a lot of potential.

  68. elan August 29th, 2012 3:30 pm

    @gustavoas: yep, that was the bug we fixed and pushed an update for. If you check for updates to channels you should see it (or it’ll just start working magically in a few hours).

  69. elan August 29th, 2012 3:30 pm

    @renegad3: That link is inside a PlexPass forum; if you’re a member, and don’t have access, let me know :)

  70. renegad3 August 29th, 2012 3:33 pm

    @elan

    this is the exact error I get clicking on your link.

    [#10342] We could not determine which forum this topic is in.

    I will try logging out/in to see if it changes.

  71. Mark C August 29th, 2012 3:34 pm

    I hope this works on my playbooooooookk!!

  72. gustavoas August 29th, 2012 3:40 pm

    @elan Wow, this channels update is like magic! :-D
    BTW, what do you mean with: “we pushed an update (fastest update ever?) to the WebClient.bundle to make a few other remote access fixes”? After the channels update I tried again through my fixed IP and still get the Unable to Sign In…

  73. elan August 29th, 2012 3:45 pm

    @ renegad3: that would seem to imply you don’t have PlexPass, but if you do, give me your forum name and I’ll make sure everything is hooked up right :)

  74. Charles August 29th, 2012 3:46 pm

    Is Netflix such a taboo subject that it can’t be addressed? Why not just window in Netflix’s own web-based interface?. I guess PlexPass subscriber be damned…

  75. renegad3 August 29th, 2012 3:47 pm

    @elan,

    forum name is renegad3, signed up for PlexPass this evening and it is listed under my subscriptions in myPlex, if you need some other form of proof, let me know!

  76. elan August 29th, 2012 3:49 pm

    @gustavoas: you’ll still need to come in remotely using the myPlex link. We just fixed a lack of images, and issues when the remote port was’t 32400, by pushing a new version of the Web Client.

  77. elan August 29th, 2012 3:50 pm

    @Charles: Channel support in the new Web Client is still under development. I expect that at some point Netflix would work, but I honestly haven’t tried it.

  78. elan August 29th, 2012 3:53 pm

    @ renegad3: You should be set to go now! Sorry about that, there appears to be a glitch when your forum account is created after the myPlex one, we’ll fix it :)

  79. Charles August 29th, 2012 3:53 pm

    @elan, thanks for the reply…its a real shame about the state of the Netflix channel…i coincidently, literally today, just ditched my mac mini for a refurb Roku XS just so I could have both Plex and Netflix on our main screen…expectations are high on what PlexPass will bring…maybe iOS downloading…fingers crossed.

  80. elan August 29th, 2012 3:55 pm

    @Charles: As I mentioned in one of my gazillions of replies today (and on no coffee, mind you), we’re in contact with Netflix to try to resolve the issue. There was a change on their end which adversely affected the channel.

  81. renegad3 August 29th, 2012 3:56 pm

    @elan

    Thank you, can see the forums now.

    Now to ask a few questions!

  82. renegad3 August 29th, 2012 4:00 pm

    @elan

    I dont know if its a glitch or if the forum stats were reset at some point, but it says I just joined yesterday (well like three hours ago) this is certainly not the case.

    I had not logged in for quite some time, but I had registered long ago. Also, I did no type of registration today, just merely logged in with my credentials.

    Just an FYI

  83. elan August 29th, 2012 4:05 pm

    @renegad3: It’s likely that there was a glitch in the matrix when you logged in for the first time since we went to unified signups. Feel free to email me if the new forum account isn’t the correct one or is missing your posts or something.

  84. Caitlin August 29th, 2012 4:07 pm

    I’m having issues with the forums. I can see my account from 2009, but when I sign in with my myPlex credentials, it wants me to create a new display name. When I try to get into my old account (forgot password link), it sends me back to myPlex, and my forum and myPlex username are the same. Is there a way to merge these?

  85. Andre Reis August 29th, 2012 4:07 pm

    @elan Sent you an email a couple of hours ago, asking for a merge of accounts ‘abreis’ and ‘andrer’! (myplex/forums)

  86. Matt August 29th, 2012 4:10 pm

    Will this allow me to view my shared libraries if (1) the person sharing has plexpass?

  87. elan August 29th, 2012 4:11 pm

    @Andre: in the queue! Sorry, mega-giga-ultra crazy day :) @Caitlin: please send details of the accounts to my email and I’ll get it taken care of.

  88. elan August 29th, 2012 4:13 pm

    @Matt: you’re the second one to ask that question, and it’s a scenario we amusingly hadn’t thought of. I’ll talk with the guys and see what they think :)

  89. John August 29th, 2012 4:22 pm

    Can I make suggestions or even help out with the existing RPM you distribute if I sign up?

  90. gustavoas August 29th, 2012 4:23 pm

    @elan just FYI, I’ve just tested on my Galaxy S3 running Jelly bean. Using Chrome I can’t play at all (says it misses flash or HLS) and the stock browser plays it but the image is all compressed in a single line and can only hear the sound.

  91. fluke435 August 29th, 2012 4:34 pm

    Hey guys, great release! The new web client is awesome, though I, as many others, can only access it locally. But it’s a great start! One bug I’ve encountered so far: older videos with 4:3 ratios (like The Wire) get stretched out when you try to play them in the web browser. Makes those videos unwatchable. But for new widescreen stuff it worked very nicely.

  92. Cryptic1911 August 29th, 2012 5:05 pm

    @elan – I’m having the same issue with the new forum not showing up that renegad3 had. I’m able to use the new web interface, but the forum doesn’t know about plexpass. My account is Cryptic1911

  93. elan August 29th, 2012 5:12 pm

    @ Cryptic1911: so sorry, fixed!

  94. Cryptic1911 August 29th, 2012 5:23 pm

    thanks man, its working now :)

  95. Ian August 29th, 2012 6:31 pm

    Just looked at this and it LOOKS AWESOME. And yeah, non local access not working here either.

    I gotta say, if this works in IE10 on Surface I will be stoked. But I don’t know if IE10 does HLS, and Flash is DOA.

  96. bucketachicken August 29th, 2012 6:35 pm

    Just signed up for the yearly plan, hell, $30 a month is a bargain compared to….wait, you mean it’s $30 for a whole year? Ze hell? Das ist too good to be true!

    Seriously though guys, thanks for the hard work. Glad to support you!

    (quick question: can you make it on the billing info management page it doesn’t show as many card numbers? I’m seeing the first 6 and last 4 of my card, which is like…more than half the number…)

  97. elan August 29th, 2012 7:12 pm

    @Ian: If you make sure you have the latest bundle (check for channel updates) and use the my.plexapp.com link to the web client, remote access should be fully working now. Oh, and quite a few of us are running Windows 8, kind of cool how Win8 explorer shows Plex Media Servers on the network via DLNA :)

  98. elan August 29th, 2012 7:14 pm

    @bucketachicken: Thanks for the support and kind words :) I’ll add an issue to hide more CC numbers, that’s actually what we get back from BrainTree by default, but you’re right, it seems like too much.

  99. vancityactivist August 29th, 2012 7:15 pm

    @elan I am also not seeing the plexpass threads in the forums :(

  100. elan August 29th, 2012 7:29 pm

    @vancityactivist: fixed!

  101. freeeq August 29th, 2012 7:41 pm

    loving this! thanks so much!

  102. plakna August 29th, 2012 8:09 pm

    SHUT UP AND TAKE MY MONEY :D

  103. Timo August 29th, 2012 8:19 pm

    I want to sign up, but only use Paypal for online subscriptions (much easier when cards expire). Please look into enabling Paypal for payments so I can give you money.

  104. cryptochrome August 29th, 2012 9:11 pm

    One word:

    Fucking Awesome.

    Wait. That were two.

  105. Mikael Witt August 29th, 2012 9:31 pm

    Great work in progress (the new interface), I signed up and are happy to do so. Thanks for the awsome work done over the years and I hope that my small contribution with plexpass can keep you going.
    /Micke

  106. Sam August 29th, 2012 9:40 pm

    Hey guys, this is awesome, i’ve joined plexpass already :)

    im just wondering if there will be a way to add local themes/artwork on windows like there is on the mac server? it was so easy when i used my mac mini. i know theres the personal media scraper, but it doesnt always work for me…

  107. elan August 29th, 2012 9:43 pm

    @Sam: thanks for your support! The easiest way is to put the file alongside and the Local Media Agent will pick it up. We recently enhanced the TV local media agent to pick up all sorts of things (posters, art, theme music, etc.) as well. We have discussed adding the feature to the Web Client, however, so you’re likely to see it appear in a future release :)

  108. AshTemple August 29th, 2012 10:06 pm

    Wow, you guys are busy, the web browser doesnt really bother me much, but just being able to support this awesome product and project is enough for me and I’ve signed up so you guys can keep drinking beer and feeding Barkley! Saying that, when I try to access the web client at work, I cant, sad face!

  109. Sam August 29th, 2012 10:12 pm

    thanks for the swift response! having an awesome time playing with the web client, i much prefer it to the web based server, well done!

    Looking forward to your next update.

    Sam

  110. neckaros August 29th, 2012 10:43 pm

    It would be really cool if we could create Playlist for music in Plex (without using iTunes). Now with this GUI it could replace Google Music!

  111. Roderique August 29th, 2012 10:50 pm

    somehow, my credit cards get declined, even though there is enough balance on it. Don’t understand the problem. I’m buying from The Netherlands so entereing a Dutch Postal Code etc.

  112. elan August 29th, 2012 11:05 pm

    @Roderique: we’ve heard of a small handful of people running into that issue, we suspect it might be something about the banks declining foreign transactions. If you talk to your credit card company, let us know, and we’ll check with BrainTree over here.

  113. Johnny August 29th, 2012 11:05 pm

    My creditcard does not work to purchase plexpass :( Works everywhere else.

  114. cjedj August 29th, 2012 11:16 pm

    Just bought a yearly sub, but can’t log into web client, using my myPlex account details. Anyone else, or any fixes?

  115. Billy August 29th, 2012 11:21 pm

    I really don’t like where this is going. Need I revert to XBMC? I’ve gladly paid for the iOS app etc, but I’m getting irritated at this subscription model that would force me to keep paying to get the features. I really abhor crippled software, and this is not in the spirit of free software. It’s not how XBMC’s been done, and after all, it’s the platform Plex was built on.

  116. elan August 29th, 2012 11:30 pm

    @cjedj: If you’re logging in remotely, make sure you a) use the web client link from my.plexapp.com and b) update to the latest WebClient channel, we pushed an update that fixed some remote access issues. Thanks for your support :)

  117. Mizzi87 August 29th, 2012 11:34 pm

    I cant log in either way just bought years sub :((

  118. sandman4sure August 29th, 2012 11:44 pm

    @ Roderique I have the same issue, also from the Netherlands.
    Already sent an email to my bank and waiting for their response.
    Can you PM me if you find anything out? (sandman4sure on the forums)

  119. elan August 29th, 2012 11:46 pm

    @Billy: I’m sorry you feel that way, and let me clear up a few possible misperceptions: 1) We’re not forcing you to pay for the Web Client, you’ll get it free along with everyone else before long. 2) Given that you’ll get it for free when it’s ready, how are we crippling anything? 3) The Web Client, the media server which serves it, and all the other clients except for the desktop client are not based at all on XBMC, so I’m confused as to your point of needing to be made in the same spirit.

    Hopefully you’ll stick around long enough to check out the Web Client when it’s released for everyone, I think you’ll really like it :)

  120. elan August 29th, 2012 11:47 pm

    @Mizzi87: make sure your webclient bundle is up to date (check for channel updates). If you still have the issue, stop into Plex Chat, or email me personally.

  121. losangeles August 30th, 2012 12:50 am

    @elan.
    thanks for the hard work! here is my output so far (tested remotely only from my.plex link) :
    web client loading fine but thumbnails do not (in any category and channels).
    also when trying to playing content (tv shows, movies etc) i get “cannot load M3U8:404 not found”. hitting play again gives an everending spinning-loading circle.
    any hint will be appreciated.
    keep up the good work!

  122. James August 30th, 2012 12:55 am

    Why isn’t there some focus put into updating the plex native client on OSX? Feel myself moving towards XBMC everytime a new iteration of the media server is announced. Additionally where is the timeline of development activity, especially if you are promoting “plexpass”?

  123. Billy August 30th, 2012 12:55 am

    @ elan: forgive me, I misunderstood your policy on this. I understood it as that these features would only be available for premium members, and would never be available for the rest of us.

    How long is the lead time on the features before they are released for everyone else? Or has that not been determined?

  124. tobias August 30th, 2012 1:21 am

    @Billy: It won’t be long, generally on the order of weeks, but it depends on the specific feature and our development roadmap.

  125. Josh Dinsdale August 30th, 2012 1:21 am

    Hi Guys, i am desperate to give you my money but as i dont have a Credit Card and live in the UK i am in a bit of a bind! Please could you consider implementing Debit Cards/Paypal/Google checkout or all of the above and i will give you monies asap! :)

    PS, these updates are looking awesome!

  126. tobias August 30th, 2012 1:23 am

    @James: We keep our roadmap under wraps, as always. But we will definitely update desktop client soon. Most of the logic is housed in the Media Server and when we add features and fix bugs there it affects all our client platforms so that’s why we usually prioritize that.

  127. tobias August 30th, 2012 1:24 am

    @losangeles: can you post about this in the webclient forum so that we make sure that our web developers catch that.

  128. tobias August 30th, 2012 1:24 am

    @Josh: we will definitely be looking into that in the near future. Thanks for the kind words!

  129. Josh Dinsdale August 30th, 2012 1:45 am

    @tobias Thanks for the reply. Its always nice to know that you guys are listening to us. One of the many reasons I love Plex. :)

  130. Philip August 30th, 2012 2:05 am

    Great I have always thought that it was extremely generous of the Plex team to give it to us for free nice to see they are going to give those of us who want to financially support the product a way to do so.

    I have signed up to plex pass but when I try to go to the web client from the myplex page the page won’t load I have tried on Google chrome and Safari and on both the page crashes.

  131. tobias August 30th, 2012 2:06 am

    @Philip, can you please describe your problem in the web client forum and I am sure that someone can help you out!

  132. bapesta August 30th, 2012 2:58 am

    @elan: just subscribed to plexpass and also getting the m3u8 404 error and can’t seem to see the plexpass only boards in the forum. Please help!

  133. Philip August 30th, 2012 3:32 am

    I also don’t see any new forum the list of forums is the same as it has been for the last few months.

  134. Bitwize August 30th, 2012 3:51 am

    This is amazing! It works great :) I can watch my library in 720p via the web client with no problems! Thanks!!

  135. Philip August 30th, 2012 4:02 am

    I discovered the reason for the forum not showing up was I had been logged out but after I logged in the forums for plexpass appeared

  136. RcRogers August 30th, 2012 4:08 am

    This works BEAUTIFULLY in Safari on my iPad!! I might not use the PLEX iPad app anymore ;) It’s that good.

  137. Darbronnoco August 30th, 2012 4:23 am

    Seems a bit odd to have web media playback when it seems most folks went to plex to bring web content to the big screen. The ability manage media remotely will be nice. It’s really too bad the AppleTV client has gone stale, that was really a fantastic setup. I would love to see the AppleTV client get some love. That or someone make a full on plex hardware box and get it on kickstarter! I’m also not fond of the subscription model.

  138. David August 30th, 2012 4:26 am

    Does the web client play fullscreen?

    If so this would be awesome to install on RaspberryPi.

    Also could we have youtube videos of the actual software instead of audio podcasts in future?

  139. Jack_Horner August 30th, 2012 4:46 am

    For some reason I cant find the web client links under the server tab in MyPlex?

  140. Josh Dinsdale August 30th, 2012 4:47 am

    @tobias: Thought I’d try signing up to Plex Pass with my Visa Debit card on the off-chance and i can confirm that it works! So anyone in the UK who has a standard Visa Debit card, this should also work for you. :)

  141. todd August 30th, 2012 4:49 am

    Oh, that’s a shame.

    Like many people, I use a Mac Mini connected to an HDTV and there is no good Web browser yet for that setup. The existing Plex client is the only thing that works well in that situation.

    I was really hoping you were going to be announcing integration with Amazon Prime, better Netflix integration, and so on, especially when you mentioned Plex Pass.

    Oh and high fidelity audio.

    Sad. I was so excited after the other day’s post.

  142. Suspense August 30th, 2012 4:52 am

    I just wanted to throw this in, i subscriped to plexpass, and then cancelled subscription so it wouldnt bill again, the 4 bucks have been taken, and i lost access to the plexpass webpanel feature.

    I sincerely hope this is a mistake, yes? lol.

  143. Jeff August 30th, 2012 5:20 am

    @elan Thanks, going through myplex portal works like a charm! Thanks for everything you have done, more than happy to support the effort with an annual fee to play with new goodies :)

  144. trko August 30th, 2012 5:39 am

    hi.

    just purchased the one year subscription, but not able to log in to the web client.

  145. David August 30th, 2012 5:51 am

    I want to echo Billy’s concern, and request some clarification. Billy said: “I’m getting irritated at this subscription model that would force me to keep paying to get the features. I really abhor crippled software, and this is not in the spirit of free software.”

    You dismissed his concern by pointing out that the web client will be made available to everybody once the testing period for it is over. But surely you recognize that Billy’s concern is more general, and not tied specifically to the web client. It’s a concern about the idea of a subscription model or any model in which folks must pay a recurring fee to gain access to full functionality. And it’s clear that’s the direction PLEX is moving in, given your comment, quoted here:

    “Last, but not least, PlexPass members get discounts on premium features once they’re made available to the general public.”

    Perhaps the new web client is not a “premium” feature, but your comments clearly indicate there are plans in the near future for such features, and that if people want to make use of them, they will have to pay extra.

    I am glad to support development through voluntary donations, but this subscription for “premium” features model stinks.

    David

  146. Jim Childers August 30th, 2012 6:59 am

    I am excited about what lies in the future for Plex. Servers/Bandwidth/Developers do not come cheap and I am more than happy to pay $30 a year to help support it. Saying “well XBMC is completely free” is not an accurate comparison. Does XBMC have anything like myPlex? (which cost money to upkeep), Does XBMC provide the level of client/server integration as Plex?

    I think alot of people are missing the point here, i am sure the people complaining though are the minority. Elan, you should post somewhere many users have signed up for PlexPass vs how any normal myPlex users there are. If the numbers are high enough it might help a few more people to jump onto it.

  147. Rasmus August 30th, 2012 7:13 am

    Bought the plexPass, and i can also see the link to web in myPlex, but when I use the http://x.x.x.x:32400/web locally I get an empty XML page and when I try remote, I get a page not found error.

    I’ve updated to the latest version and tried restarting my Mac mini. Any ideas?

  148. Kristvwatcher August 30th, 2012 7:51 am

    Holy shite. I can download the movie files from the web app! However I’m having issues with accessing it through myPlex. “Safari can’t connect to the server”. I’ll check out the ninja forums ^_^

  149. David August 30th, 2012 8:04 am

    @Jim Childers:

    I think you’re missing my point — that is, if you’re responding to my comment.

    I too am willing to help support Plex financially — and have done so in the past. But withholding so-called “premium” features from those who don’t pay for a subscription does indeed violate the spirit of this endeavor.

    To be absolutely clear: I am NOT referring to PlexPass users vs. non-PlexPass users. If you want to support Plex development by becoming a PlexPass user, great!

    Instead, I am referring to the concept of having certain (future) features of PMS and/or the Plex desktop client disabled unless one explicitly pays for them. Keep in mind that unless Elan misspoke, both PlexPass users and non-PlexPass users alike will have to pay extra for “premium” features. The only difference will be that PlexPass users will get a “discount.”

    David

  150. Mark Howard August 30th, 2012 9:22 am

    Joined PlexPlus and regardless of the web client you guys deserve the support and I’ve had so much benefit from Plex and MyPlex that £20 a year is an absolute bargain. saying that the web client is great for me as I run a headless mac mini as a media server and the apple share screen has been very temperamental recently so its a lot easier for metadata management.

    Playback and Channels both seem a bit bugged but as I don’t plan to use them through the web client I don’t really care at the moment.

    Keep up the great work and please don’t forget the AppleTV when you’re doing new and wonderful things.

  151. David August 30th, 2012 10:10 am

    Does the web client support fullscreen video playback? Looks like it is just embedded in the webpage in the screenshots.

  152. rollanhq August 30th, 2012 10:41 am

    Hi, the web client link uses the wrong port inside myplex?

  153. wally007 August 30th, 2012 10:43 am

    I have to love comparisons with XBMC. My question is ‘ why ? ‘
    elan has kick started XBMC -> Mac OS transition.
    elan and plex devs created (from scratch) Server that so far does not have alternative.
    elan and plex devs created (almost) the best iOS application (no offline feature=not the best yet :-) )
    elan and plex devs created bunch load of clients for bunch load of devices.
    elan and plex devs created myPlex stuff ( i personally dont use it but i’m sure others ‘more social’ folks like it )

    I pay for SmugMug because its kick ass service for personal pictures and videos. If I want I can get by with free Picasa or Flickr but I want to support the ‘little guy’….
    I pay $30 for stupid OS X service packs every other year, only because I (used to) like Apple.
    I like Plex (it seems I’m not the only one) so 4 bucks a month is money well spent. I want premium features ( stable XYZ plugin ), I want polish ( I want remote to be plug-and-use, not plug-and-troubleshoot ), I want more stuff ( otherwise I’d use VLC ).

    If you ( I”m mostly responding to David’s “stink” remark ) do not want participate in the above, then your Plex commitment does not change one bit. You’ll still get the same Plex, just a bit more refined. Now, how about choosing words more carefully?

  154. Hawk August 30th, 2012 10:47 am

    I am surprised the VPN issue has not been resolved yet in this version. I am not able to use the iOS app and work the remote control feature when my Mac Mini (Plex server) is also connected to a VPN.

    Please assist in this.

  155. David August 30th, 2012 10:58 am

    @Wally007

    You also missed my point. See my response to Jim Childers. This isn’t about supporting Plex development. I’m happy to do that, and if people would like to do so by subscribing to PlexPass, they should do just that.

    I’m objecting to the concept of requiring payment for so-called “premium” features at some point in the near future. Note that subscribing to PlexPass will not get you these premium features, though it will get you a discount.

    David

  156. Yousif Al-Marri August 30th, 2012 11:10 am

    Just got a PlexPass! You guys deserve it, especially because I got rid of my tablet ages ago in favour of a ChromeBook, the new web client should be amazing!

  157. elan August 30th, 2012 11:21 am

    @David: I pay for Flickr’s premium service because I like the higher resolution images, etc. I do so because I choose to. It costs Flickr to store photos, so presumably what they lost on the free subscriptions, they make up for with the premium ones. This is simple math, and simple business. When you object to the existence of premium features, it reads like you’re expecting us to work for free, forever. We’re not forcing anyone to subscribe to PlexPass or premium features. But yeah, we’re going to make some kick-ass stuff that takes a lot of engineering work, and we want to be able to eat as well.

  158. David August 30th, 2012 11:43 am

    @Elan

    Thanks for responding, though one of my posts above (my response to Jim Childers) is still “awaiting moderation.”

    I don’t know how I can be clearer about this — I do not expect you to “work for free.” I think people who like and use Plex should support the project. The PlexPass subscription is one way to do it. A regular donation to the project is another way. Evangelizing is a third way — and I’ve been doing that for more than a year. You have gained five new Plex users in the past year because I have steered family and friends to it, along with reminders to them to support the project with donations. I know at least two of them have donated, maybe more.

    I hesitate to use the term, but *requiring* users to pay extra for “premium” features turns Plex into a kind of crippleware. As I understand it, even PlexPass supporters who are ponying up for a subscription will have to pay for certain features, beyond the subscription fee.

    I suppose part of my apprehension is that I’ve been waiting patiently for some type of parental controls in Plex for a while. They were promised long ago and still no sign of them. I now suspect that if they come at all, they’ll be marked a “premium feature.”

    Plex rocks. I want to be able to recommend it just as enthusiastically in the future as I do now. Switching to a model in which people would be required to pay extra for certain features would quell my enthusiasm considerably. I can’t lie about that.

    David

  159. Roby01 August 30th, 2012 11:46 am

    I run plex server on a mac mini and are having the following problem: my music albums are shown but don’t play at all – movies work fine. Any idea what’s wrong?
    I purchased a one year subscription – help to support these guys – they are doing a great job.

  160. elan August 30th, 2012 11:54 am

    @David: I (and all of us here) certainly appreciate all your support and evangelism for sure :) I wish we could continue the project on donations alone, and viral evangelism, but truth be told, donations don’t even go as far as to pay for even 1/10 of a SINGLE engineer.

    I think you might be exaggerating a bit when you conjecture that having a premium feature suddenly, out of nowhere, turns Plex into “crippleware”. That implies that Plex as currently shipping is crippled, and I think many people would disagree with you. In fact, you just told me it rocks :)

    Let’s agree to disagree. You’re free to sign up for PlexPass, or not, and sign up for any future premium features, or not.

    Peace.

  161. elan August 30th, 2012 11:55 am

    @Roby01: Thanks for your support, much appreciated! It’s hard to say without knowing more about the formats and which player you’re using exactly what the issue is, I would suggest you open a quick forum thread with more details and we can lend a hand.

  162. elan August 30th, 2012 11:57 am

    @Rasmus: are you running the latest media server? Sounds like you might be missing the WebClient.bundle

  163. elan August 30th, 2012 11:58 am

    @rollanhq: the link inside myPlex should be the same port that the server has published up to myPlex. As long as you’re getting green lights, it should be fine.

  164. JPer August 30th, 2012 12:13 pm

    Everyone should check out the podcast! It is really incredible to listen to the devs talk about their experiences and thoughts behind development decisions. Would love to see a regular podcast!

  165. Justin August 30th, 2012 12:17 pm

    Just bought my yearly PlexPass. Given how much pleasure Plex has given my family (even my 2yr old can use Plex on the iPad) it’s a bargain quite frankly :D

  166. A huge plex fan August 30th, 2012 12:49 pm

    So you’ve adapted the free-to-play model that’s popular with games, which is a bold move, if nothing else.

    But there are two main issues:

    1. You are fostering a culture of elitism. I have a badge under my name, therefore my opinion is more valuable (granted flickr does this too, but flickr users mostly discuss imaging, not flickr itself)

    2. What people are actually buying into seems rather vague. There’s been little clarification on the salient point- people will be paying for features twice. To use your coffee analogy, I will pay a monthly sub to go into the back room and have a sip of some experimental coffee you’re brewing. Then at some point I can decide to actually buy it, albeit at a lower price than the common folk.

    Here’s the thing, from reading the comments, it seems that no one has an issue with paying for Plex. In fact many people who are commenting that they have subscribed, claim to do so as a form of supporting you. If you charged $40 for a software license, chances are good that people would pay it. But I (and I suspect others too) don’t like being “monetized” and I worry that this is what’s going on here. Moreover, you’re asking me to commit to an ongoing financial relationship without giving me much information about what I’d be buying into. If you’re strapped for cash, what about something like kickstarter instead?

    It’s a shame for me that the focus has changed from just being a mac-centric media center to being a personal youtube, but it’s your vision not mine. I’m more than happy to come along for the ride, but surely there’s a better way for me to be able pitch in for some of the fuel?

    Ultimately my opinion doesn’t really matter, especially if this model works out. If nothing else this is interesting from an academic perspective and could prove to be a successful business model.

  167. BDB August 30th, 2012 3:50 pm

    Will there be an update coming for Plex servers hosted on a Synology server?

  168. elan August 30th, 2012 4:10 pm

    @BDB: the new Synology build should be active on our Linux download page!

  169. elan August 30th, 2012 4:57 pm

    @a huge plex fan: A few quick comments and then I need to actually get back to work here :)

    1. Let’s not be overdramatic, we’re giving a visual shout out to our supporters, and giving them a bit of extra love. My mom hugged me a lot as a child. We’re big into hugging.

    2. Yes, it’s vague, and totally optional! If you don’t want to get “early access to cool stuff” then don’t bother signing up.

    Remember, I’m not *asking* you to do anything. If you don’t like the lemonade we’re selling on this hot summer day, sir, keep on peddling down the road.

    That was a particularly bad metaphor. In this case, you can pay us to get lemonade early in the (hot! dry!) afternoon, or else we’ll give it to you for free after dark.

    Man, I need to work on my metaphors.

  170. seajack0 August 30th, 2012 5:34 pm

    Hell yea! You are more than deserving of my $30… keep up the awesome work!

  171. Powertowerpro August 30th, 2012 5:49 pm

    I will buy 2 subscriptions if you will PLEASE just allow me to see who is streaming what! Surely this has to be easier than a web based streaming client! I am so close to begging and bribing my way to get this feature.

  172. Marin August 30th, 2012 6:56 pm

    Any chance that the Plex Web Client will work on Wii sometime soon? I just purchased PlexPass and tried to access the Plex Web Client on my Wii and it didn’t work. =(

  173. elan August 30th, 2012 7:29 pm

    @Marin: We tried it too! Sorry, it seems to be a really old-skool browser on there, not sure what would be needed to support. Email me if you’d like a refund.

  174. elan August 30th, 2012 7:30 pm

    @Powertowerpro: We’ve been baby-stepping our way to providing that, promise :)

  175. Manky August 30th, 2012 7:40 pm

    Just signed up for a year of PlexPass to check out the new web interface and it is freakin awesome if not a little buggy still … I get the occasional crash on save.

    Still … so much better that the existing Media Manager =)

  176. Andrew August 30th, 2012 7:54 pm

    I dont understand. I have PMS installed on my readynas x86 and. Stream to my apple tv. So what is new?

  177. Peter August 30th, 2012 8:31 pm

    Great!
    Thank you.

  178. Dominic August 30th, 2012 9:52 pm

    Does the new web interface work with an Apple remote? If not, is that planned in the future?

  179. audix August 30th, 2012 9:54 pm

    For the people that live in Holland and don’t have a cc, you can use this website:

    https://www.3vcard.nl

    I bought a voucher there, and with this I purchased the plexpass :)

    Good luck.

    Happy to support the Plex community !

  180. SciFi August 30th, 2012 10:31 pm

    PARENTAL CONTROLS !

    PARENTAL CONTROLS !

    PARENTAL CONTROLS !

    PARENTAL CONTROLS !

    Just saying !

  181. Josh Dinsdale August 30th, 2012 11:34 pm

    I think parental controls and the ability to see who/what device is streaming what content, with history, would make plex 100% perfect. Not that I am complaining, with the new (much much faster) web interface I am very happy. :)

  182. E Coppen August 30th, 2012 11:45 pm

    I keep getting a “404 Not Found” error after clicking on “Plex Web Client (NEW!)” under my server in My Plex.

    This happens regardless of whether I am using the local internet connection or a remote internet connection.

    Am I being silly, if not how can I help?

  183. tobias August 31st, 2012 12:43 am

    @E Coppen: you probably need to update your media server, you need version 0.9.6.8

  184. E Coppen August 31st, 2012 1:04 am

    You are exactly right. I had 0.9.6.7. When I clicked on “Check for updates” though it said I was already up to date. Regardless, I am downloading 0.9.6.8 now. Thank you again!

  185. sandman4sure August 31st, 2012 1:40 am

    @audix

    Wonderful! Thanks for the tip.
    My credit card didn’t work, this worked perfectly!

  186. Dave C August 31st, 2012 2:00 am

    I have purchased both the iOS and android plex client to support plex. We are a Mac centric house with several atv2 s rooted to use plex, along with a smattering of iPads and iPhones (with a rooted nook color and one nexus 7). We would purchase a license for an improved osx server which had parental controls and working plugins. We don’t do recurring subscriptions, sorry, but we hope the parts of plex that we use will be improved at some point in the near future. We love the ease of use that plex brought and have introduced many people to it and we would like to see a roadmap published that showed what is coming and what it will cost. I think that is what many people are looking for.

  187. A huge plex fan August 31st, 2012 3:48 am

    @elan Appreciate you taking the time to read and reply. I will be watching this space…

  188. Sandro August 31st, 2012 5:35 am

    I upgraded my ReadyNAS (x86) to this latest version last night and could not get it to work at all. The Plex client on my MacMini would connect to the PMS and display content, but as soon as I tried to play anything, either with the web client or Plex client, I got an error that the file couldn’t be read or found and then the service on the ReadyNAS crashed. Restarting the ReadyNAS didn’t solve the problem. I had to revert back to the last version of PMS that worked for me, 0.9.4 I think. After downgrading, everything worked great.

    Is anyone else with an x86 ReadyNAS having the same issue or similar issue?

  189. The DBP August 31st, 2012 5:46 am

    This update is absolutely AMAZING. I paid for PlexPass immediately, it was a no-brainer at that price for these features.

    New web client is, in a word, SICK. Now I don’t have to worry about compiling Plex for Linux – all I gotta do is fire up an Openbox session with Chromium in Kiosk mode on a Raspberry Pi and boom, Plex appliance. UNFREAKINGBELIEVABLE.

    However, a stable Linux build would be nice – for my first gen AppleTV, which is currently running XBMC w/ PlexBMC.

    A few things I’d like to see (as a hardcore devoted Plex evangelist who literally talks Plex up to at least 5-10 people a day):

    - Better metadata editing. Multiple selections, batch tag application, etc. iTunes is really great for editing metadata, despite what anyone may say about the rest of the app. I’d like to see similar capabilities in Plex. For instance, I’m organizing a ton of music videos (live and official) and having to tag each item with the same artist, year, etc. separately is very time consuming.

    - Better support for Music Videos in general. Currently I’m using a workflow where I tag the movie name as just the name of the song, and the Artist gets entered as a Collection tag, along with other tags such as “Live” “Video” “Short Film” “Concert” etc. works well, but I’d like the metadata to have fields that support tagging by Artist, for instance, maybe Album in the case of official videos, etc. Is there even a web-based database of music videos akin to the sources used for Movies, Music, etc.?

    - The Filters in the Web Client are great. They’d be even better if there were customizable metadata fields, perhaps the ability to create unlimited arbitrary metadata fields, giving the user complete control over how to organize, catalog, and search their media?

    As you can see, I’m a sucker for metadata.

    Guys, seriously, you knocked it out of the park. This update is incredible. You’re coming up on the heels of some serious Asset Management solutions, you know that? I heart Plex so motherfuckin’ much …

  190. Alvaro August 31st, 2012 5:47 am

    Well done! I signup the PlexPass! well, one thing: the subtitles are not working on web client. I know you guys will improve this. Thank.

  191. Jerome August 31st, 2012 6:12 am

    Yes, where’s the Paypal option!? I was ready to pay but won’t now … until Paypal is there!

  192. VikingBastich August 31st, 2012 7:22 am

    Take my money!

  193. pmcdunnough August 31st, 2012 8:50 am

    Is PlexPass a shift away from apps towards a web based approach? I prefer apps such as the iDevice ones, Roku, LG, GTV, etc … What if one is using a device such as a Roku? Will that become a 2nd class citizen? As it is the Plex client is great on a lot of platforms but less than stellar on some LG devices. The concern would be that you are spreading yourselves too thin. In any case Plex is a great app and I will no doubt get PlexPass even though I don’t care for browser based clients (the I/o is another pain). Something strange must be going on to have made such a big shift in philosophy. Of course, I may be misreading the intent.

    Philip

  194. BigWheel August 31st, 2012 9:41 am

    Do the plans auto renew?

  195. Matt August 31st, 2012 9:47 am

    This is a great release! I have begun testing and noticed there is currently no way to secure the web interface with a password log on. Is this a planned feature or did I miss something.
    Thank you!

  196. BigWheel August 31st, 2012 9:58 am

    Duh. I cant read I just saw my answer at the bottom of the plan description page

  197. Mark August 31st, 2012 10:18 am

    Well my hopes of this working on the PLaybook were smashed!! Well not fully smashed.. as the web client works excellent right up to the “play video” button!! SO great work so far!! I don’t really have any idea if its a problem with the Blackberry OS/Browser, but hopefully it will get to a point where it works in the future!!

    Keep up the great work, Plex is the best

  198. elan August 31st, 2012 11:13 am

    @BigWheel: They auto-renew by default, and we’ll be adding a way to turn that off pretty shortly :)

  199. elan August 31st, 2012 11:14 am

    @pmcdunnough: No, not at all, the Web Client was just the first bit of new technology we had in the right stages of embryonic development. The next PlexPass preview will be for a mobile client, but I can’t say more than that or I’ll be bitten by Barkley.

  200. elan August 31st, 2012 11:20 am

    @The DBP: Thanks so much, we <3 you :) And yeah, totally agreed with you about metadata/batch stuff, we want to be MUCH better than iTunes, baby steps…

    We’ve talked about Music Videos a bit, we’d definitely like to have better support for then, but like all things Plex we try to make sure we get them right and go above and beyond the basic implementation. So please for sure start a thread on it in the PlexPass feature voting area we can collect thoughts!

    Thanks again for the kind words :-D

  201. BigWheel August 31st, 2012 11:56 am

    Well i just wanna say that it is great so far. I find the preferences and everything in general in much more sensible locations than the Mac Cocoa manager.

  202. Andy August 31st, 2012 12:39 pm

    As with Mark, I was hoping this would work on the playbook as these have sold loads overthrow past week here in the UK due to the massive price reduction. But hey will no doubt get the pass sooner or later.

  203. David August 31st, 2012 1:28 pm

    The screenshot seems to infer there is no fullscreen for video playback, will there be a fullscreen button added to the UI like you have with vimeo or youtube?

  204. Mark C August 31st, 2012 1:53 pm

    Elan,

    “The next PlexPass preview will be for a mobile client,”

    I like the sounds of that!!

  205. elan August 31st, 2012 1:55 pm

    @David: Full screen mode works, from what I’ve tried. Depending on whether or not you’re using Safari or another browser it uses HTML5 or JWPlayer (a Flash-based player), but whichever one I tried (sorry, been a long couple days), full-screen worked great.

  206. Matt August 31st, 2012 2:55 pm

    @elan: Are you planning on implementing password control on the new web interface. At the moment it appears to be wide open for access if you know where to look. all in all fantastic release!

  207. AJ August 31st, 2012 3:21 pm

    Great release! Instantly signed up for a year.
    One question, will this webclient have support for sharing? I.e. if I am a Plexpass subscriber, can I share a link where someone could use the webclient and watch my shared videos?

    I suppose I can give them my IP/32400 but then they have access to edit my videos instead of just viewing them.

    Anyways, awesome! Keep up the great work Plex team and I will keep donating :)

  208. Jason August 31st, 2012 3:51 pm

    Hmm, signed up for plexpass via monthly and just curious to check out this web client but I cannot figure out how to access it. Call me crazy! I’ve updated the media server and the client app for mac. The servers tab on myplex webpage only shows the one server which is my computer. Clicking http://x.x.x.x:32400/web gives me page not found. Please help!

  209. brett August 31st, 2012 4:03 pm

    I thought I would chime in here, as someone who was one of the first (or maybe the first) donators of beer money on… Jan. 21st, 2008, according to my e-mail. Elan was effusive in his thanks, and told me, “Over the weekend, I managed to get videos playing with sound (including AC3 and DTS passthrough), and will be making a new release shortly.” Plex has sure come a long way since then!

    I think it was inevitable that elan (and now ‘crew’) try to make this a for-profit project. For better or worse, it wasn’t ever just going to be something hosted on github. I don’t begrudge him that or his desire to make it a full-time gig. He’s put a ton of effort into the project, as have others. I can’t really speak to the financials of Plex — how much they’re getting from the television set licensing deals, donations, etc. Only elan can do that, and he seems like an upstanding kind of guy, so I trust him when he says the project couldn’t continue with full-time engineers working on it.

    I suppose one could make the argument that Plex wouldn’t need so many engineering resources if they didn’t have so many Plex appendages to support — I don’t use most of the players that Plex offers — but I guess the mantra has been, ‘all things to all people’. Which gets expensive (in terms of time) very quickly, simply from a bug and bitrot perspective.

    Right now I feel like Plex has one foot in Free Software land, and one foot in Commercial Software land. But it’s kind of a messy situation. I think I would prefer they sell Plex commercially and offer the source of everything on github under a non-commercial license, rather than split up the community between haves and have-nots. But I’m sure elan and team have thought about it a lot and think this is the best course. So we’ll see how it turns out. Rock ‘n roll.

  210. Bran479 August 31st, 2012 4:52 pm

    Great job guys!

    Thanks for the hard work.

  211. elan August 31st, 2012 4:55 pm

    @Jason: The latest media server *should* come bundled with WebClient.bundle and hitting /web or /web/index.html should work. If not I suspect either (a) not the latest release or (b) something went wrong installing the new bundle. Also, the link from myPlex should be the full /web/index.html. Hop into Plex Chat if you’re still having trouble!

  212. Craine August 31st, 2012 5:35 pm

    So let me get this straight…The new media server bundle for Mac, 0.9.6.8, has this new snazzy web interface at :32400/web. But if I want to access this web manager (on my local network, without ever touching the internet) I have to pay $4/month. And now that I’ve updated to the new build, I cannot access the :32400/manage/index.html web manager. So basically I am back to where we were a couple (few?) years ago, where I have to VNC into my media server mini in order to actually manage my library. I have to say that I am kinda peeved, and I agree a lot with what Brett above me said.

    I know that Plex has become a big thing lately, and that the team has a lot of infrastructure to support (MyPlex, adding Linux NAS distros, Windows/LG/Samsung/DLNA), but I personally don’t use any of those features. I’ve donated, and paid twice for the IOS app (mine and my wife’s), and the Android app. The community and project has definitely changed in the last few years. Not sure where it will go from here, but I’m not sure how I feel about the subscription model, especially to access my own install on my own local network.

  213. elan August 31st, 2012 5:48 pm

    @Craine: I’d like to clarify a few misperceptions

    1) You need a PlexPass to access the new web manager FOR NOW. When we’re out of “beta” it’ll be free for everyone.
    2) The old web manager is still 100% accessible, we haven’t done anything to change that.

    I can totally understand how peeved you’d be (and rightfully so) if the above two things weren’t true :) And personally, I feel like our community has only grown stronger, and our team has only gotten better over time! If you’re having issues accessing the older web manager, please contact me and we’ll figure it out.

  214. Jason August 31st, 2012 7:47 pm

    I found the problem. This might help out anyone else having issues. In the Preferences for the Media Server, under myPlex, I had checked “Manually specify port”. Which was giving me the “myPlex was unable to connect to your server” message. If you uncheck it and the server is mapped automatically it worked. I just went to https://my.plexapp.com then went to my servers and clicked on my local server (which was now green) and found the new link “Plex Web Client (NEW!)” and BINGO! Success :) thanks for the help elan

  215. matt August 31st, 2012 7:48 pm

    @elan: thank you for responding to my previous post. Password protection for the new webclient would be a much appreciated feature. Keep up the good work!:-)

  216. elan August 31st, 2012 8:24 pm

    @AJ: Welcome! Thank you! At the moment we’re in the process of adding shared section support to the web client. At that point it would work for other people who have PlexPass, but of course that’s only until the final release. We’re working hard to fix up the initial bugs people reported and we’re getting some insanely good feedback and suggestions in the forum :)

  217. elan August 31st, 2012 8:25 pm

    @Matt: At the moment it’s the same as the old web manager, open on local networks (which is really more of a PMS problem). We’ll definitely be continuing to improve security and access controls over time. Thanks for the kind words :)

  218. elan August 31st, 2012 8:29 pm

    @Sandro: What’s the exact version of the ReadyNAS version you’re running unsuccessfully? IIRC, we did a quick followup release with some fixes. Unfortunately, the ReadyNAS SDK comes with an *ancient* version of the compiler and believe it or not we were running into a compiler bug. Among computer scientists this is funny, because 99/100 times when we blame a) the compiler or b) and OS bug, we’re dead, dead wrong and it’s our fault.

  219. etimbo August 31st, 2012 8:58 pm

    @elan: Could you please allow me access to the forums, my forum username is etimbo.

    Subscribed to support a great piece of software – I use plex more than I talk to my loved ones.

  220. elan August 31st, 2012 9:10 pm

    @etimbo: Fixed! Thanks for your support, and I know the feeling, except about coding :) I wish I had more time to actually *use* Plex!

  221. Marin August 31st, 2012 9:31 pm

    @elan: No worries about a refund for not working on Wii. Glad to support Plex. I’ll just keep my fingers crossed that Wii U will have a better browser. =P

  222. Kire August 31st, 2012 9:40 pm

    Hi

    Thanx for all your efforts. I am now a PlexPass member! :-)

    I tried the webclient on my iMac running the server on a readynas pro 6 but it is lagging/stuttering all the time. Same movie in the usual plex client runs very smooth.

    Am I doing something wrong or is there something wrong with the new Plex client or Plex server?

  223. etimbo August 31st, 2012 9:52 pm

    @elan: My time spent goes a little like:

    1. Code + Interface design
    2. Day job
    3. Smoke whilst thinking about code + interface design + food
    4. Plex
    5. Eat
    6. Relax and spend time with loved ones

    Plex breaks the day up quite nicely – even if its falling asleep with it running on an iPad before you wake up halfway through the night with an iPad digging into your side.

  224. elan August 31st, 2012 9:56 pm

    @Kire: Welcome! We’ve found there appear to be some issues with the JWPlayer (Flash player we use) inside browsers other than Safari (which can handle native HTML5). So if you want the best performance for now, we recommend Safari. Feel free to post or see if others have posted about it in the Web Client forum. Just when you think that Adobe Flash was done making the Universe a worse place, right?

  225. elan August 31st, 2012 9:58 pm

    @etimbo: The worst is when you’re watching in bed, sleepy, and then you drop your iPad on your face. Ouch, seriously, just ouch. Anna: “That’s probably going to leave a mark!”

  226. Kire September 1st, 2012 12:19 am

    @elan

    Ok. I will check in the Web Client Forum. Just for your info: I am using Safari!

  227. Rob September 1st, 2012 1:45 am

    Hi

    Just bought the plexpass and trying the new web client. This looks great, but got one problem the whole world can watch my movies… I have setup a port forwarding 32400 to my Mac. The I go to http://x.x.x.x:32400/web, which works great!
    But the only problem is that everyone (without authentication) can watch my movies. Can i set security / user logons somewhere in de plex media server?

    Rob

  228. steve September 1st, 2012 4:16 am

    Will the new web interface be used to replace clunky/ugly apps on devices like televisions? I have a samsung, and the app is pretty ugly and less functional. If this will be replaced by hooking into the new web app, well that would be awesome.

  229. chief42 September 1st, 2012 4:41 am

    I’ve been using plex for years now and it has become an integral part of my family’s life. And if I finally have to give you guys a little money, it’s well worth it. Keep up the great work!

  230. Tim September 1st, 2012 4:43 am

    Hi Elan!

    Liking the PlexPass so far, purchased a annual pass. I noticed my girlffriend that I have my plex server shared to doesn’t get the PlexPass/web feature. Just me. Is this intended? I had expected that she would be able to take advantage of the new web feature (since its server based), not really client based.

    Thoughts on making this a per-server feature as opposed to per-client?

  231. arthur September 1st, 2012 9:54 am

    I’ve subscribed to plexpass to support the software. it’s an excellent piece of work! When sharing with other plex users, will they be able to use the web client as well? Thanks!

  232. Joe September 1st, 2012 10:20 am

    Darn I just love Plex and on the verge of signing up. I have the paid IOS app and love it.

    My fear is that Plex will be bought out by some big firm and be squished.

  233. alex September 1st, 2012 1:30 pm

    I just did a 12 hour shift and let plex run through my web browser to test it. It never crashed! Is is a possible for a human being to fall in love with an internet app/service? Because it might be these butterfly feelings in my stomach, could be the burrito for lunch but still, I’d like to think it’s Plex! You guys have made the dream happen. I love Plex!

  234. elan September 1st, 2012 2:50 pm

    @arthur: we’re working through some of the sharing details, a bunch of people have asked about that; haven’t checked, but there might be a thread in the new forum about it. Thanks very much for joining!

  235. elan September 1st, 2012 2:51 pm

    @Tim: Thanks so much :) We think that given the right link from a shared server, it actually just “might work” but we need to take it for a spin; it’s a much requested feature, so we’ll definitely be looking into that, as well as allowing you to easily browse content shared with you (the inverse of what you’re looking for).

  236. elan September 1st, 2012 3:03 pm

    @Rob: Thanks for joining! Security on the new client is the same as the old one (open on your local network, secure to the outside). If you want to access from the outside, hit from the myPlex link with the token on it.

  237. martin September 1st, 2012 5:14 pm

    nice work – seems very responsive over my home network – will this play from my Samsung ES8000 Smart TV. I was a little sad this new TV isnt supported yet by Plex in the Samsung app store – this might be an alternative thanks again

  238. Callum September 1st, 2012 9:26 pm

    I’m considering purchasing plex pass however to use the web client do I need a static IP or Dynamic DNS to make sure I can always access my media ?

  239. Yogimax September 2nd, 2012 1:01 am

    I am totally interested in supporting Plex (once PayPal) is available ;o) as like many others I don’t use credit cards online for subscriptions.

    However the elephant in the room is Parental Controls!

    Four of the previous posts in this blog have asked for an update on this completely necessary feature! If you have young kids who are tech savvy (ie over the age of 3) they can currently access any film / TV programme with no constraints.
    As all the films and series have built in age suitability, why is it impossible to simply require a password to see age appropriate material?

  240. unblowupable5 September 2nd, 2012 3:09 am

    Elan- at the risk of being “overly dramatic”, I’d like to take issue with your apparent “need” to pay your engineers. I am an engineer myself, and I know in my case I’m happy to drive myself to my place of employment and perform my services for free. Frankly, I’m just happy to have somewhere to practice my craft. And in return, sometimes when I’m good they even let me stay and work late! Sure my wife insists I should be getting paid for what I do, and these darn kids are always complaining about wanting things like food and clothing and what’s that other thing? … Shelter, yes, they’re always asking for shelter. I obviously deny them, you know, so I don’t look like a sellout to some guy on the Internet who thinks I should work for free.

    Hopefully you’ve picked up on my sarcasm by now. And for everyone complaining, it’s only $30 a year, and it’s completely optional. You still get to keep using Plex for free, and you get the new stuff after the bugs have been worked out. And for those complaining about wanting to see a road map, well we’re a couple of years into this project and it keeps getting better. If you don’t trust the developers by now and feel you don’t have a good enough feeling where Plex is heading, there are other options available. Or you can keep using Plex for free as you currently are. And if you feel Plex should be more like XBMC, well that product already exists, so what it the point? You may as well wish an apple be more like an orange.

    With the yearly subscription, the cost comes down to $2.50 per month. That’s less than the cost of a cup of coffee for something that has likely revolutionized the way you and your family consumes media.

    By the way- I am away on vacation catching up on an episode of Futurama being streamed for free to my iPad. Thank you Elan and the rest of the Plex team! As soon as I get home I’ll be insisting that you SHUT UP AND TAKE MY MONEY!!!

  241. unblowupable5 September 2nd, 2012 5:17 am

    On wait, not totally free. I did pay like $4.99 like 1.5 years ago…

  242. Sandro September 2nd, 2012 5:40 am

    @elan I’m running RAIDiator 4.2.21. I’ve tried to run an update, just in case, but that appears to be the latest version of the software.

    BTW, I have also happily paid for a year-long PlexPass. I look forward to more improvements and refinements to this already awesome software.

  243. Trungx2 September 2nd, 2012 8:09 am

    I just signed up for plexpass but i can’t access the web client… my browser is unable to connect.. using firefox

  244. mrchris76 September 2nd, 2012 9:50 am

    Shut up. Take my money. $30 on its way. More than happy to pay for such an awesome app, used daily. Love it.

  245. justme September 2nd, 2012 10:40 am

    just bought the monthly subscription to test and canceled immediately after that.
    if i like it i wanted to buy the yearly subscription.

    unfortunately after canceling the access to the web interface was immediately gone.
    despite having payed for one month!

    please fix this immediately.

    thanks

  246. elan September 2nd, 2012 11:02 am

    @justme: As stated in the terms and on the cancellation page, that’s how it works now. We’re working on changing that so that subs “live out their days”; email me your myPlex username and I’ll issue you a refund immediately!

  247. elan September 2nd, 2012 11:04 am

    @Sandro: Try downloading our release from http://www.plexapp.com/linux/linux-pms-download.php – that should be the latest. Thanks for your support!

  248. Yogimax September 2nd, 2012 2:47 pm

    And yet another query about Parental Controls gets ignored for 24 hours?
    But questions about the subscriptions get answered in 30 minutes?
    #Elephantinroom

  249. elan September 2nd, 2012 3:06 pm

    @Yogimax: we realize Parental Controls a much-requested feature. We don’t pre-announce features or roadmap plans, I’m not sure what you’d like me to say. We just fed the elephant some peanuts, he’s quite happy.

  250. Yogimax September 2nd, 2012 3:14 pm

    @Elan Parental Controls have been a “much requested” feature for a long time, and on “the roadmap” for nearly as long! If the devs (who I want to support via PayPal) have kids, they would surely have realised this isn’t a wishlist, it’s a necessity!

    However, ignoring requests about it isn’t terribly polite… The posters making comments about it were doing it for personal and pressing reasons!

    ps Please bring in PayPal – I do want to support you but won’t use Credit Cards online!

  251. elan September 2nd, 2012 3:21 pm

    @Yogimax: Not attempting to ignore it at all, so I apologize if I missed it in a reply. Been a hectic few days, still getting caught up on hundreds of emails, PMs, blog comments (and sleep), so I hope that’s a valid excuse :) Again: we realize this is an important part of the platform (like trailers, for many), and that’s all I can really say right now, I hope you don’t think it’s rude. We don’t talk about future features or when they might appear, for obvious reasons. @PayPal, we’ve also heard this request a few times, and right now we’re focused on improving the integration with our current provider (improving behavior when canceling subscriptions, adding administrative controls, etc.).

  252. Yogimax September 2nd, 2012 3:22 pm

    ps Is there any way of making the blog/forum posts local time aware? I just posted to the blog at what I was told was 3:14 pm, however my body knows it is 2:14 am in the UK! #fallingasleepoverkeyboard

  253. elan September 2nd, 2012 3:27 pm

    @Yogimax: In your profile, Settings > General Settings > Timezone. Get some sleep :)

  254. Yogimax September 2nd, 2012 3:29 pm

    Re your payment provider “@PayPal, we’ve also heard this request a few times, and right now we’re focused on improving the integration with our current provider (improving behavior when cancelling subscriptions, adding administrative controls, etc.)”
    I use a UK debit card which will not be accepted in US systems as it is Maestro (MasterCard) based. PayPal however accepts it and processes all payments to the vendor immediately!
    Your potential monetary loss…

  255. Yogimax September 2nd, 2012 3:36 pm

    @Elan
    There is no way of logging in with my user id to the blog comments, even though I have already previously setup my time zone in my forum profile – therefore the time in the blog is out of sync! Despite the “@Yogimax: In your profile, Settings > General Settings > Timezone.”

  256. elan September 2nd, 2012 3:38 pm

    @Yogimax: Forgive me, I misunderstood. Forum posts should all be localized to the timezone set in your forum preferences. Not sure if there is a way to customize your view of timezone on the blog.

  257. elan September 2nd, 2012 7:24 pm

    @Trungx2: being unable to connect at all usually implies a server connectivity issue, like server not running or accessing remotely with incorrectly mapped ports.

  258. elan September 2nd, 2012 7:25 pm

    @Callum: the Plex Media Server keeps an eye on your public IP and if it changes, notifies myPlex of the change. It’s possible if your ISP changes the IP super-frequently that you might have the occasional tiny outage before Plex notices, but generally it does really well without static IP or Dynamic DNS.

  259. jordydamen September 2nd, 2012 8:25 pm

    elan, I’m geting the following om the forum page;

    [#10342] We could not determine which forum this topic is in.

    seems to be the same as renegad3 had in earlier posts.
    I’m subscribed to PlexPass. Can you please follow up?
    Cheers
    Jordy

  260. elan September 2nd, 2012 9:31 pm

    @jordydamen: I just fixed you up before I read this :) You should be good to go now. Sorry for the trouble.

  261. Callum September 3rd, 2012 1:05 am

    @Elan that’s awesome such a good feature! Is there any chance the iOS apps would get that feature enabled ?

  262. elan September 3rd, 2012 1:08 am

    @Callum: sorry, which feature would you like in the iOS apps? It’s very late here so I might just be missing something :)

  263. Callum September 3rd, 2012 2:10 am

    @Elan, The server is able to track the external IP therefore meaning the web client doesn’t need a static IP address.

    Is it possible the iOS apps could do the same meaning you wouldn’t have to enter an IP or dynamic DNS for the apps either.

  264. elan September 3rd, 2012 2:21 am

    @Callum: Oh! The iOS apps can connect via myPlex, so they already have this feature built-in :)

  265. Callum September 3rd, 2012 2:22 am

    wahoo! you are awesome!!!!!

  266. wrighty September 3rd, 2012 10:25 pm

    Will the new web client work on my new 2012 lg tv web browser ?
    55lm760t

  267. 123labla September 4th, 2012 10:36 am

    You do great work, very well, but PlexPass sucks!!
    Why do you create 2 classes of members? ;(

  268. grellanl September 4th, 2012 11:49 am

    Signed up, happy to support good development.

    Man, this web interface is SOOOOOOOO much better! Glad you ditched Cappuccino and moved to something better, I no longer have to fear scrolling down through my list of movies!

    Hmm. Now I need to check what else is fixed!

  269. martin September 4th, 2012 1:54 pm

    using the new plex web interface, does it support the option to play on device on xxx. e.g. can i browse the content via the web page interface, perhaps even embedded into an iRule control panel, select a movie i want to watch via the thumbnails then have it ask me to play on my mac mini instead of the ipad i’m using to browse it. Thanks, keep up the great work.

  270. elan September 4th, 2012 1:54 pm

    @martin: not yet, but I’ve personally requested this feature, I think it’s a very cool one :)

  271. martin September 4th, 2012 3:57 pm

    thanks Elan, I’m happy as a pig in poop :) Plex is working like a charm and works very well with iRule for universal remote control – I’ve just set up embedded dynamic web pages within iRule, one for each of my Plex Library sections. Color scheme matches perfectly, its very fast browsing the library via your new web interface -it feels seamless. Only thing now is to have it play on the mac plex client when content is selected. I’ll look forward to that update. thanks again.

  272. Daniel September 5th, 2012 9:16 am

    Will video playback work on a chromebook?

  273. cnicho01 September 5th, 2012 4:41 pm

    Hey, Elan, GREAT software, life changing for my family. I paid up for a year of PlexPass, last week, but still have not received access to the forum and have not received the PlexPass badge as of yet. I emailed support@plexapp.com a few days ago with no response and have been posting in this forum thread: http://forums.plexapp.com/index.php/topic/46547-plexpass-no-special-forum-rights/page__pid__293292#entry293292

    A user in the forum recommended that I contact you.

    Also note that I was using realbaddog for forum use until I purchased PlexPass, then started using the cnicho01 account. Can you assist?

  274. Roger September 6th, 2012 8:32 am

    Awesome, Just Awesome. I’ve been complaining about the old manager for a long time. I’ve signed up for a year. I’m glad I can support plex.

  275. elan September 6th, 2012 11:39 am

    @cnicho01: we corresponded, and we resolved it all :)

  276. elan September 8th, 2012 3:44 pm

    @123labla: We’re not newly creating two classes of members; there have always been those who contributed actively and generously to Plex, and those who didn’t. PlexPass gives us a way to formalize that relationship, and reward those mighty awesome people.

  277. Jerry September 8th, 2012 11:09 pm

    Hopefully the next step includes the ability to view shared media via the web client instead of through a traditional client application. Any thoughts on this?

  278. elan September 9th, 2012 1:31 pm

    @Jerry: happy to inform you it’s already in the latest Web Client, the team has been busy :)

    ui

  279. Ikaru September 9th, 2012 10:10 pm

    I hope you add paypal payment option. I’m having problems with my credit cards to be accepted in your web.

  280. wrighty September 10th, 2012 11:54 pm

    Elan, ive been using this on my new LG Smart tv browser and it works well. Only its slightly tricky to make movies play full screen by maximising the movie frame.
    What would be fantastic so that i didnt have to load up the browser ect ext would be to have an app on the lg tv app store for quicker access. My plex server is at work and my tv is at home.

  281. Guillermo September 13th, 2012 7:52 am

    Great work developers! Thanks.

  282. Philip September 13th, 2012 11:51 am

    So if I use plex media server and plex media center on a mac mini at the moment, what is the best usage of plex going forwards. The big problem at the moment is the whole 60fps screen redrawing issue, I want plex permanently on so that i can control it from my android phone, play music, kick off a movie or whatever, but the fans go crazy the whole time and end mac mini is dangerously hot.

    Is this going to be fixed, are you going to port the xmbc dirty regions fix? Or should I be moving to the web client? In which case, how should I be running the client so that it looks sensible on the TV.

    Very happy to pay to join plex pass, just want to know how I should be using the system…

  283. Terry September 17th, 2012 3:01 am

    With Netflix now working (after close and restart of PMS), I signed up for a 1-year PlexPass. Obviously I’ve spent about 2 minutes on the Web Client, but just my comments:
    1. Nice enough when you are using a PC at 1-2ft instead of a TV at 10ft
    2. Doesn’t provide (that I can see) what I was hoping for: a way to add multiple movies to a collection at once, instead of one at a time
    My personal opinion is that the channels need more attention: I have had basically no issues with PMS or Windows clients (haven’t gotten into others yet), but many channels are non-functional or only partially-functional.
    I signed up for PlexPass to support Plex functionality, not because I cared about getting a first look at new features: keep up the good work.

  284. Terry September 17th, 2012 8:51 am

    Another couple of things:
    1. Netflix does not work through the Web Client (PMS on a Windows 7 machine, running the Web Client through the Internet on another Windows 7 machine)
    2. Should the Web Client work on an Android device (through the Internet)? It tells me I need a PlexPass, even though I have already logged into MyPlex on the Android.
    Thanks

  285. elan September 17th, 2012 10:01 am

    @Terry: [2] It works, but you need to access the Web Client via the link on my.plexapp.com (look for a “Web Client [new]” link :) )

  286. elan September 17th, 2012 10:02 am

    @Terry: Thanks for your support! We’ll definitely be adding better collection management tools, IIRC it’s already a thread in the Web Client forums. Totally agreed about channels, we’ve been discussing how to improve things.

  287. Terry September 17th, 2012 12:29 pm

    Elan, if I use my Android phone to log into MyPlex, then go to “Servers”, then click on my server, then click on “Web Client (New)” I get the message, “Sorry, you need to have a PlexPass subscription for this” PlexPass is a hyperlink which takes me to a site which says “You are subscribed to PlexPass” with the icon and etc. If I go back around I’m denied with the same message again.

  288. Terry September 17th, 2012 12:39 pm

    Also, back to the Web Client on a Windows 7 machine: none of the channels are working for me, including the Plex Podcast. Any obvious setting I should change?

  289. emzero September 18th, 2012 6:08 pm

    I’m not sure if I understood correctly.
    Does the new features (like the new web interface) will be available for NON PlexPass users?

  290. privatesam September 19th, 2012 11:24 pm

    Elan,

    Just started playing with your software – great stuff and I’m a well versed media center user. I’ve been looking for something to move to from Subsonic for web browser based streaming for my family. If I purchase the PLexPass to test out the web streaming browser client would multiple users be able to access my Plex server or only the user (me) who subscribed to the plexpass?

    Many thanks again,

    Sam

  291. Matt September 25th, 2012 1:22 pm

    My Question is Technical, does the web interface still need the TCP/UDP connection or does it stream all things via TCP?

    Wondering if this is more of a TCP web interface similar to how netflix works as my work has restricted ports on the network and barely any UDP open this would be a great selling point if it used a low latency adaptive tcp protocol.

  292. elan September 27th, 2012 3:54 pm

    @Matt: UDP is only used (and was only used) for discovery, not streaming.

  293. Manu Hendry September 29th, 2012 6:13 am

    i really like the new web client! is there a forum etc. where you guys collect feedback, suggestions & bug reports for the new ui?

  294. elan September 29th, 2012 7:49 pm

    @Manu: yes, there’s a PlexPass forum which you should have access to here ~ http://forums.plexapp.com/index.php/forum/117-the-new-web-client/

  295. Nizam October 9th, 2012 3:36 am

    Okay so I’ve finally gotten a plexpass but im not seeing a new interface at :S

  296. Terry October 9th, 2012 3:40 am

    Has the new media server lost subtitle capability? When I hit “s” during a movie I now only get unknown or disabled (for movies that I have checked have .srt subtitle files).

  297. harris0n October 10th, 2012 7:47 pm

    I cannot log in to the new web client using Chrome. The ‘Sign In’ button does nothing. I’m also unable to use the ‘Edit’ button in any of the sections (the pencil button). The screen goes dark but that’s it. Seems like there should be a pop-up appearing?

  298. shamrox October 10th, 2012 11:34 pm

    Doesent work for a week now, cant logon the web client, tried both ie and crome, where do i get my money back for plexpass?

  299. abmedic October 13th, 2012 3:28 am

    For those of us who haven’t (yet) purchased a PlexPass, is there any publicly available forum to check out how PlexPass is working for the early adopters? I’ve seen a few problems with PlexPass brought up in this blog, but I can’t seem to find a public forum PlexPass section. I was hoping to read up on it prior to purchasing. I tried the link that Elan listed above (on Sep 29), but I get error message “[#10333] We could not find the forum you were attempting to view” which I suspect is because I am not a PlexPass member. Regardless, thanks to Elan and all for an amazing, and wonderful creation in Plex.

  300. Chali October 14th, 2012 12:21 pm

    Hi

    I have a small plex and Subsonic server and wonder if you would not be able to do so that the person That hawe the serve pay a higher once sum and then all that he allows to connect via web ticket with their user names may do so without having to eg Make one plex account first.

    (as subsonic permitting). it would definitely be something I would be willing to pay for. I put up a lot of movies on my children, etc. as their grandparents would like to see but manage to get them to install plex or get a smartphone is difficult.

    / Chalis

  301. Craig October 25th, 2012 10:11 am

    Hi, Just wondering if there is a way to access my plexweb client via the web when i’m out and about? I have port forwarded 32400 from my router to my PC however i get a “Your Plex media Center is unavailable”?… I know its currently doing its 1st update so that might be hogging resources… but? Am i missing something?

    Any help much appreciated

  302. elan October 26th, 2012 7:15 pm

    @Craig: Use myPlex and it’ll “Just Work” :)

  303. Andreas November 13th, 2012 1:34 am

    When you download from the webclient you only get one file. e.g. if it’s a CD1 og CD2 movie, you can only download Cd1. Hope they will fix this.

  304. chris November 15th, 2012 2:33 pm

    i love plex great program would be even better with movie trailers

  305. marc November 17th, 2012 6:10 am

    How can I download a movie onto my local PC from a Share server using Web Client? I have PlexPass and can play movies but I what to download.

  306. Kristian November 19th, 2012 12:16 pm

    And I just found the app for my Samsung tv. Plex is just getting better and better…

  307. Derek November 21st, 2012 10:24 pm

    I cannot get it to work on Internet Explorer 8 on windows xp. It works great on Chrome on same machine (win xp) and works even better on local machine Mac OSX.
    Any ideas?

  308. elan November 21st, 2012 11:34 pm

    @Derek: should work great in IE9 and 10, and I would have assumed 8 as well. What issues are you seeing?

  309. Derek November 21st, 2012 11:49 pm

    @elan: the page tries to load but all I get is the grey background and nothing else. This is the error that I get

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.1)
    Timestamp: Thu, 22 Nov 2012 09:48:55 UTC

    Message: ‘n.sheet.cssRules’ is null or not an object
    Line: 2109
    Char: 432
    Code: 0
    URI: http://192.168.0.100:32400/web/js/plex.js?hash=91989e7&rev=0.9.7

  310. Flakie November 24th, 2012 12:17 am

    Downloaded and put on my Synology DS212.
    Had little problem with previous version except it would get about 5% of the metadata wrong (despite me following naming convention).

    Still have that issue.
    Seems Much Much slower in use.
    Now no thumbnails at all.
    Often get ‘This media is currently unavailable.’
    When it is available I always get a message it cannot play it.
    Always getmyPlex could not connect to your server · Retry.

    Think I will go back to previous version and carry on update manually where I need to.

  311. Jeff November 26th, 2012 9:25 am

    Hey Elan + Crew

    I purchased Plex Pass to support you guys wholeheartedly. I doubt I will use many of the advanced features as I am a simple video viewer with a small handful of people connecting to my server. Thank you for such amazing software and keep up the good work.

    I would like to know, however, if you are going to be incorporating a mechanism to see whom is connected to my server and what they are watching. Also, if it will give me the ability to restrict certain users from watching anything above PG-13. It may have been asked and I did a quick search but could not find anything compelling.

    Once again, keep doing what your doing.

  312. elan November 26th, 2012 10:17 am

    @Jeff: Those features are definitely ones that are highly requested by our userbase, and we realize they need to be addressed :)

  313. Justin Clayson January 6th, 2013 7:17 am

    +1 for parental controls. Love Plex but can’t use it because of kids in the house (use it on Roku):(

  314. Johan Möller January 19th, 2013 8:57 am

    Any chanse to get this working on Xbox 360 web browser (doesnt support flash or HLS)? woud be awesome.
    On boxee box i only get audio no video.

  315. rick tait January 23rd, 2013 5:33 pm

    how do i pull up the OSD on the plex web player? there are some movies i have that when using the fullscreen web player the aspect ratio is all wrong, but in windowed mode the aspect ratio is just fine. see below:

    windowed mode: https://i.imgur.com/5AK6cL7.jpg (good)
    fullscreen mode: https://i.imgur.com/5Ki5xZz.jpg (bad)

    my understanding was that i could use the Z key to toggle aspect ratios, or even use the M key to get into the menu.

    but neither key works on the web player.

    i tried every key on my keyboard but am unable to effect any kind of change.

    have also searched forum to no avail.

    anyone? bueller?

    thank you in advance!
    RMT

  316. matt March 10th, 2013 12:35 am

    a password on the front of the web interface would be nice!

  317. Felix October 28th, 2013 2:23 pm

    I love the web app it handier and faster than plex media center I have always been a xbmc fan I checked out the web app out of curiosity. It took about 20 min before I decided I had to switch for good. Even lacking many many feature that I hope will be added the speed and portability trumps all and it looks great and I see potential for feature like media sharing that would never be possible for a desktop application. Love it. Developers take note. Desktop is dying.

  318. mirka87 December 12th, 2013 2:08 pm

    hi, I’m new at this… we bought a new LG Smart Tv. As we live in UK, we are watching slovak Tv online, but it’s not possible to open this website on this tv… We’ve been told to use HDMI cable to connect tv with computer, but it doesn’t work… We’ve got macbook pro… then I heard about plex media manager, downloaded it into our macbook pro, it works to watch movies from the computer, but we would like to watch tv online, using website…basically, we would like to mirror copy macbook pro to LG Smart Tv… Is it possible, please?

  319. Mark January 5th, 2014 4:47 pm

    is there a way to view media in a browser besides plex/web or signing in with my plex? I want to watch something while someone else views something else. when you sign in with my plex it gives you access to settings and I dont want other viewers/users on the network to have access. I use plex on a roku and would like others on the network to use a browser.

    Thanks!

  320. elan January 6th, 2014 12:39 pm

    @Mark ~ you can share the library with others and restrict their access; we’ll be adding better access controls in the future.

  321. Bittles January 12th, 2014 6:24 am

    I just don’t understand why the local management HAD to go. My Plex server is now basically non-functional because the web management is horrifically slow. I thought Plex would be THE media hub for my digital shit so I paid for the lifetime subscription to plex pass. I now feel like I wasted that money. I HATE the WEB MANAGEMENT!

  322. elan January 12th, 2014 10:11 am

    @Bittles ~ the web app is indisputably faster than the old Cocoa manager (especially for medium to large libraries), and more fully-functioned. Can you let us know what areas you’re running into issues with?

  323. Gokhan Akpinar January 18th, 2014 8:42 am

    Ok
    Here is my problem.
    I cannot play my playlists (which are iTunes playlist)
    it says “no saved data found” while it is able to read the name of the playlist (i can see the playlist’s name on TV)
    Actually i am able to play every song if i go step by step but it is a huge time loss
    and also on my web browser (on macbook) i am able to play playlists
    help please

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