State of the release

10.31.11 63 Comments

It’s been about 24 hours since the release, although it seems longer than that because we haven’t gotten much sleep with all the excitement. First and foremost, a massive THANK YOU to everyone for your overwhelmingly positive response to this new release. It’s been an amazing experience for us to finally see this release take wings after being in development for so long. You’ve already queued thousands of items in your myPlex Queues, and one of you even wrote a Safari extension already (thanks, Alex!). Of all the feedback that poured in, this had to be one of my favorite comments:


I just wanted to quickly cover a few of the known issues, and some frequently asked questions, in hopes of helping you with the new release.


  • Why don’t I have any thumbnails? Some of you are noticing that your server’s sections don’t look as pretty as mine do. Speaking frankly, my sections bring all the girls to the yard. The reason for this is simply that with the many thousands of people who connected their servers to myPlex for the first time today, the thumbnailing jobs are a bit backed up. We’ll be bringing more hardware online shortly to help.

My Plex  The Office 1


  • Why don’t I see/can’t I play my media on myPlex? myPlex is a cloud-based hub for your media, which helps connect Plex clients to Plex Media Servers, but it does not store your libraries (media or metadata).
  • I am having issues logging into myPlex/the forums. In order to support single sign-on and scale, we are migrating over accounts from the forums to myPlex. This migration should be transparent and automatic, and it has been for thousands of people. However, a handful of you have had trouble, the primary situation being if forgot your forum password. If you need help, please stop by the Plex Chat and one of our friendly engineers will lend a hand!
  • myPlex makes it too easy for me to watch my media, no matter where I am! Sorry, we’ll get right on that.

Known issues

  • There appears to be a problem with iOS 4.x, where users are seeing a crash on start with Plex for iOS 2.0. We’re scurrying around to find a device with that version (we’ve all updated to iOS5), so if you’re having problems, the quick fix would be to upgrade, if you’re willing to do so.
  • A minority of users are reporting stutter with nearly all video, which we’re puzzled by. We’re in the process of isolating the cause, and you can help by stopping by Plex Chat and sharing details of your setup, or adding to a forum thread.
  • Transcoding qualities from the Plex Laika client were wrong (too low), and additionally, transcoding from a server which was not on port 32400 (an automatically mapped one rarely is) would fail. A fix for this one is available as; the updated clients are available for download now (no autoupdate for now, sorry!).


IANAL but these are my common sense notes:

  • All communication between clients and myPlex is fully SSL encrypted.
  • myPlex doesn’t store any information about your media (files, hashes, etc.)
  • myPlex stores five thumbnails from each section (when it gets around to it) but no metadata about items in your library (beyond what you see).
  • myPlex acts as a hub, connecting Plex clients and Plex servers, but it is not involved in any communication between client and server (beyond facilitating it).
  • myPlex stores URLs and metadata for queued items (obviously), and your progress viewing the items.
  • When clients sign into myPlex, they send OS type and version, client type and version, and a unique identifier (random UUID on most platforms).
  • myPlex loves you and respects you. myPlex doesn’t wait to call you. myPlex never forgets your birthday.

General tips

  • Plex/Nine used to contain client and server together in a single package. For a variety of reasons, the new release has separated out the client (Plex Media Center) and the server (Plex Media Server). This allows you to quickly install just the client on a machine, for example. The new server can simply be dragged to Applications like the client.
  • The old and new clients don’t interfere with each other and can both be used on the same machine.
  • You can move between old and new server (and back again) without any trouble.
  • One thing to note is if you had the old server starting automatically, you may want to disable this in Plex/Nine via Preferences > System > Plex Media Server if you’re going to run the new server.
  • There is no need to re-scan, recreate your library, or anything of that nature when moving between server versions. Try the new one out! Make your dog use the old one!
  • The new client will work with the old server, mostly, but you’ll be missing features (e.g. TV posters in On Deck/Recently Added). If the server is much older, the new client may not see its sections at all.
  • The old client will work with the new server perfectly, but it might be a bit jealous.
  • The new client is labeled BETA. It’s very new. Most things should work much better. Some things are still missing, incomplete, or broken.
  • There is no auto-update for the new client or server yet, but it will be added soon.

And for Phill, who correctly pointed out in the comments that such a major release warrants an additional photo of Barkley: you, sir, are correct, and we’ve taken steps to remedy this most serious breach of protocol.

317608 10100222899644125 427824 48005743 183742876 n

Share on FacebookTweet about this on TwitterShare on Google+Share on LinkedIn
Share this


  • finally media center Plex for windows.
    BUT, this release shows no media menu options. music/video/pics missing from menu.
    do we need to install the server for windows also (though it is suggest that it is stand alone)?

  • Just donated some beer money from my other email account. thanks and keep up the great work. email started with bongo if you need that info for any reason.

  • @Vextrer – how is your Mac connected to the AV Amp? Interested…

  • My fingers and toes are crossed that the ‘Applications’ menu returns in the next release……but I LOVE your work. Period. My MCE buddies are left sooooooooo jealous….!

  • Do you plan on making this available for Leopard as well or will Snow Leopard always be the minimum requirement? I’d really hate to not be able to run this new release.

  • Thank you.

    You even fix the big sub-title bug, really appreciate.

  • One issue I’ve encountered is that there no longer seems to be the option to link Plex’s volume to the system’s. That was a really handy feature, and I hope it’s going to be brought back.

  • An issue I have with the new iphone app. The app does not mimic the rotation behavior of safari on iOS5, so you can not “lock” the app in horizontal by rotating to it’s side then upside down. This makes it near impossible to use in a bed or other comfortable position. Please fix this, I love this app but this feature has been missing since the second major update to the iOS app and desperately needs to come back soon.

  • PLease please someone tell me why my friends and family who are suing iOS5 iPad 2 cant see my share stuff even if they have signed up for my plex

    • @shaggydaddy: It may be that this release of iOS doesn’t support “serverless” operation, so if you’ve shared with your friends, and they don’t have a Plex Media Server, the sharing feature doesn’t work. It’s a shortcoming, we suck, and we’ll address it.

  • @James

    Well, on the subject of security, I’am afraid you’re only partially right.

    Since last version of iOS app and PMS, if I add a new server in the iOS app using my IP address (actually I use the iOS app can connect to my PMS with no security applied, this means anyone knowing my domain name (and some do since this is used to make some of muy resources available) can connect to my PMS when they want even if I don’t want them to …

    To be precise : Connecting to my PMS not using MyPlex.

    I would like user/password settings to be restored…


    • @Ollivier: That is incorrect, but I’m happy to talk more and see if we can figure out what’s going on. Here’s me from a remote computer, talking to my home PMS:

      $ curl http://xxxxxxxx:32400
      401 Unauthorized
      $ curl http://xxxxxxxx:32400/library/sections
      401 Unauthorized

      Without a myPlex provided token (which you may have cached on your device), the connection will be refused.

  • I don’t know if its been mentioned. But does the PC Client support DXVA Hardware accelerated video decoding?(e.g. Like Media Player Classic Home Cinema)

    Just wondering as there are quite a few nice cheap Windows NetTops that have the nVidia ION2 chipset and can handle 1080p HD with ease (despite only having a dual core atom cpu)

    • @jms_uk: DXVA2 is supported.

  • @elan> however you’re transmitting this token in cleartext over HTTP, so this token can be considered as public, and provides no security. :) I suspect few security problems in Plex sharing, however if you want to talk privately about it i’m glad to.

  • Just wanted to chime in and say the Laika has for me worked more or less 100% in both my OSX and Windows environments. it is quite strange that people have a lot of troubles. Not counting the obvious bugs like the screensaver not working as.
    Its cool that you (plex ) eventually reforked XBMC. That was a f…. nice touch! The picture/sound sync is much much improved, new ffmpeg handles 24bit with no problems, etc etc. Of course the guys over at XBMC hates you even more now 😀

  • It sounds like I am in the minority but as a long time user I’m a bit disappointed that there is no way to use the new client without MyPlex. I like to have my video system stay inside the network (other than to collect video metadata) and this no longer allows me to do that. As long as continues to work scraping metadata I will continue to use it. Once it breaks I suppose I will need to go back to XBMC.

    • @Bill: I’m not sure what you mean, you can use the new client without myPlex at all. We invented myPlex to make things easier for you, not to force you to use it. If you’re operating on your local network (you say “inside the network”) then simply don’t sign in.

  • Thanks @elan for the response… I loaded up the client and everything loaded magically. It’s the craziest thing, I had loaded the client twice before and just assumed I was going to have to use myPlex for something that was simple before.

    I take it all back… Awesome job.

  • Plex still has issues with .dvdmedia files unfortunately. It starts playing them but suddenly the sound disappears. You restart Plex and it works again for a while. Occasionally the remote stops working when you ‘re playing .dvdmedia files.

  • Great release!
    Am I the only one still having missing thumbnails for TV episodes?

  • I uninstalled immediately.

    Anyone else here concerned about giving Plex access to their collections? Why does Plex now need to maintain my login and with that access to my computer? What if Plex has coded full access to our entire computers in their closed source server software?

    • @MildlyConcerned: thankfully most people realize that use of myPlex is completely optional, and those who wish to continue using the media center/server as a local network only sort of a thing can keep doing so freely.

  • Hey elan, is there anyway to have the sound output level from the Plex client in sync with my mac sound level? In 9.3.5 there was an option in preferences->system->audio to make this happen.

  • I love the windows client (Laika). I am able to access it on my computer from Windows Media Center as a plug-in. However, I am not able to access it from my XBOX 360 extender. It does not even appear as an “extra app/plugin” when accessed from my XBOX. Other plugins such as Mediabrowser do work. Any suggestions? Thanks

  • like a few others, I have stuttering probs with the old mac mini so I’m back on the older release for now. Psyched about the new Barkley photo though :-)

  • the new release is working great on my one mac but…..I’m having trouble getting another to see the server through internet connection sharing…so i’ll stick with 094 on the affected machine.

  • I know I’m not the only one and I think a formal complaint has been submitted but I seem to have issues with audio when plugged in via optical on my macbook pro. I can watch a movie no problem when I first start up plex, but when I go to watch another movie or tv show, the audio fails and wont work until I shutdown the app and then restart plex.

    I do love the new features and I am sure this is just a minor bug!

  • Please reinstate a login/pass model (token-free) version of Plex server en -App.
    I am using VPN to enter my personal Plex server over a additional subnet (VPN only) and therefore Plex Server is not available anymore.
    The older version rocked … but I’m on the break of departing with Plex due to the new traffic warden situation.

    Please revert!

  • Hi, I am a complete novice. I have downloaded Plex for my IPad 2 but a;ll i get is a blank screen. Please help.

  • Well I searched for the article title and found this, never thought i’d
    find my answer

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>