Plex Media Server hot-fix released

09.24.10 62 Comments

[edit: updated with new slightly hotter fix that contains a resolution for the Plex crash setting posters]

We’re happy to be able to offer you a hot-fix for the Plex Media Server which fixes a number of issues. We’re also working on the next version of the iOS app, which fixes a good handful of bugs, and we hope to have it ready for submission to Apple early next week.

This hot-fix is very easy to install:

  1. Download the new Plex Media Server and unzip
  2. Quit Plex Media Server
  3. Drag new version of the application to ~/Library/Application Support/Plex, overwriting the old one
  4. Restart by double clicking on the application

We’ve slipped in a few new things, by popular demand:

  • NEW: We’ve made searching for matches asynchronous, so no more rude spinning beachballs of doom, and you can cancel a running search.

Plex Media Server.jpg


  • NEW: We’ve added an option for the Plex Media Server to send back additional higher bit-rate streams when transcoding over 3G (besides the 64kbps stream that’s always there). This will result in higher quality video, if your network can handle it, but it can also result in occasional pausing when the player “shifts” between streams.



  • NEW: You can now optimize your database. This is especially useful if you’ve added and removed lots of content. This can take a while, and I realize there’s no fancy spinny progress indicator, so just be patient and let it work, and do it when the media server is idle.



We’ve also fixed a number of bugs, including:

  • FIX: Crash on start when your computer didn’t have a name.
  • FIX: Videos stopping randomly in the middle of play (sorry!).
  • FIX: iTunes/iLife plug-ins mysteriously disappearing (should be fixed).
  • FIX: The scanner/media analysis had its ffmpeg updated to 0.6.x, and a few other related bugs have been fixed, which should fix lots of crashes while scanning.
  • FIX: We fixed a .BUP/.IFO ordering issue which could cause a crash when playing a VIDEO_TS movie. You’ll need to remove and add the section to fix the ordering (but you won’t lose view state/progress doing so).
  • FIX: A buffer overflow issue reported by d1dn0t, which also caused crashes when navigating into some plug-ins.
  • FIX: Adding library sections from the command line wasn’t working (thanks, Atrus!).
  • FIX: The library would occasionally refresh continually.
  • FIX: Crash of the iOS app near the end of a video (thanks to Mike P for the report and media sample, and to Frank for fixing).
  • FIX: Agents are now allowed to set a title in the update function for movies.

Many thanks to all of you who have helped us in the forums and over Twitter! It’s really great to have such an awesome community willing to help out as much as you are.

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  • Elan,

    Just want to let you know that since Plex 9 there’s a lot of problems with audio/video sync. I can read in the forums that several guys have the same problem.

    The problem shows when you have 1:1 correlation between fps in the file and on the display. To me this is the only way to watch movies or they get choppy.

    HW acceleration makes the problem worse, some five seconds lag on the audio. Without HW acc the audio lag is somewhere around 0.5 seconds. If I raise the display rate to 50 or 60 Hz the problem goes away.

    Please fix this.

    Also, a feature request. It would be good if you increased the attention to sync between fps in the file and on display. For instance, 24Hz file on 50Hz display should be sped up a couple of percent to 25 Hz. And please add the option to change display resolution/refresh rate to correspond with the played file. That would be awesome!

    In all other areas, really good work. Say hello to the dog.


  • @elan, here’s description to the problem. Its happening with every single ‘avi’ episode that I place with ‘mkv’ version.

  • Do I delete Plex Media in terminal? As a newbie I cannot find the correct directory. In my ‘Library/Application Support’ directory I now have:
    Plex Media Server
    Plex Media Server.v8

    I’m happy to delete all and re-install but don’t want to loose my preferences and more importantly the the status of ‘watched’ and ‘unwatched’ items.


    • @phil, as a “newbie” your easiest bet it to wait for us to roll a new release and make it available via auto-update. However, if you read the instructions carefully, you’ll see I mention “~/Library/Application Support/Plex” which narrows down the directory from your list above. You’ll want to drag the updated Plex Media into that directory, replacing the existing one, with no whackage of anything needed.

  • Got it now…I also didnt realise that L=Library! Thank you

    • @Phil: Sorry about that, my wife barely understands me as well.

  • Grande trabalho!
    Obrigado! E abraços do Brasil!

  • After applying the hotfix, nothing is showing up in the Video Plug-ins section. Restarting Plex, PMS, and Mac have done nothing to fix the issue. What’s weird is that I can see the plug-ins if I go through the iPhone app, just the section on the main Mac application is empty. Anyone else getting the same issue?

  • Dumb question; what exactly does “optimize database” do? Thanks for the awesome work.

  • elan-
    The first hotfix (the less hot hotfix now it seems) has fixed the freeze-without-a-crash problem completely. Thanks for the quick response!

  • Hello,

    Thanks for the ever continuing updates – enjoying every next step to the fullest. After installing the hotfix I get continuous messages on my screen (library scan complete, …) how can I stop this ?

    Thanks again.

  • Hello Again,

    Just found it were the growl notifications, so please disregard the comment I just posted.

  • Out of interest, why do you prefer to send out hotfixes of components rather than a new version of the plex app? The hotfix approach particularly causes problems for non-admin users with the OsX firewall, which keeps asking for allow/deny access (which the non-admin users can’t control, other than select deny). Nice to have the updates though, thx J

    • @JCS: It’s an attempt to be more transparent and fluid with the development process, allowing people to use new code as soon as possible. If they don’t work for you, feel free to avoid them until the official releases :)

  • @Elan: Gotcha, thanks for the response. Off to optimize!

  • After overwriting the Plex Media folder the Media Server wont start anymore, not even after a restart. :-S

  • Please delete my last post and this line. Everything works fine.

    Thanx Elan for all the efforts and hardwork. This is a nice update!! :-)

  • When will the subtitles work with 1080P MKV files?
    They do in XBMC, but I’m a PLEX fan. For now I’m switching but would like to know when.
    Thanks for PLEX.

    • @Tommy, MKV subtitles should work fine in Plex for Mac, let me know if you have any issues.

  • I have just tried installing this update by following the insstructions, however when I start up the media server, it just shows Plex Media Server Starting for the first time, this may take several minutes…. I have left it for a couple of hours and nothing happened. Repeated the same process 3 times now, but still get the same starting message…

    Any idea’s much appreciated!

  • Since installing this hotfix I’ve not been able to reach Plex Media Server anymore…..

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