Plex Media Server hot-fix released - Plex Blog

Plex Media Server hot-fix released

| 24 Sep 2010 | by 62 Comments

[edit: updated with new slightly hotter fix that contains a resolution for the Plex crash setting posters]

We’re happy to be able to offer you a hot-fix for the Plex Media Server which fixes a number of issues. We’re also working on the next version of the iOS app, which fixes a good handful of bugs, and we hope to have it ready for submission to Apple early next week.

This hot-fix is very easy to install:

  1. Download the new Plex Media Server and unzip
  2. Quit Plex Media Server
  3. Drag new version of the application to ~/Library/Application Support/Plex, overwriting the old one
  4. Restart by double clicking on the application

We’ve slipped in a few new things, by popular demand:

  • NEW: We’ve made searching for matches asynchronous, so no more rude spinning beachballs of doom, and you can cancel a running search.

Plex Media Server.jpg


  • NEW: We’ve added an option for the Plex Media Server to send back additional higher bit-rate streams when transcoding over 3G (besides the 64kbps stream that’s always there). This will result in higher quality video, if your network can handle it, but it can also result in occasional pausing when the player “shifts” between streams.



  • NEW: You can now optimize your database. This is especially useful if you’ve added and removed lots of content. This can take a while, and I realize there’s no fancy spinny progress indicator, so just be patient and let it work, and do it when the media server is idle.



We’ve also fixed a number of bugs, including:

  • FIX: Crash on start when your computer didn’t have a name.
  • FIX: Videos stopping randomly in the middle of play (sorry!).
  • FIX: iTunes/iLife plug-ins mysteriously disappearing (should be fixed).
  • FIX: The scanner/media analysis had its ffmpeg updated to 0.6.x, and a few other related bugs have been fixed, which should fix lots of crashes while scanning.
  • FIX: We fixed a .BUP/.IFO ordering issue which could cause a crash when playing a VIDEO_TS movie. You’ll need to remove and add the section to fix the ordering (but you won’t lose view state/progress doing so).
  • FIX: A buffer overflow issue reported by d1dn0t, which also caused crashes when navigating into some plug-ins.
  • FIX: Adding library sections from the command line wasn’t working (thanks, Atrus!).
  • FIX: The library would occasionally refresh continually.
  • FIX: Crash of the iOS app near the end of a video (thanks to Mike P for the report and media sample, and to Frank for fixing).
  • FIX: Agents are now allowed to set a title in the update function for movies.

Many thanks to all of you who have helped us in the forums and over Twitter! It’s really great to have such an awesome community willing to help out as much as you are.

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62 Comments so far

  1. Chris Craig September 24th, 2010 3:26 pm

    Awesome! Thanks for all the hard work.

  2. Tim Mackey September 24th, 2010 3:37 pm

    Thank you, thank you, THANK YOU!! That random video stopping bug was getting really annoying! Thanks for all the awesome work that you’ve done on Plex. I’m always showing it off to my friends, and I have to say, they’re pretty jealous :-).
    Keep up the good work!

  3. cyantist September 24th, 2010 4:13 pm

    Ahhhh, progress… Thanks for all the hard work and late nights…

  4. kolizz September 24th, 2010 4:25 pm

    Yay for the 3G update! Now I can watch my TV shows on the bus :D.

  5. The Pimento September 24th, 2010 4:26 pm

    You guys are freaking amazing. Really, I mean it. A free app with incredible support and devs. You guys rock.

  6. Osplo September 24th, 2010 4:38 pm

    What about using local .nfo and thumbnails and fanart? Or changing metadata manually? I bought the iPod app but these are preventing me from using .9!

    Thanks guys

  7. MichaelW September 24th, 2010 4:42 pm

    Does this fix the freezing-without-really-crashing problem a lot of us are seeing?

  8. elan September 24th, 2010 4:49 pm

    @Osplo: “What about using local .nfo and thumbnails and fanart?” is supported now pretty well for movies, thanks to Harley. Head to the forums and install the agents he’s working on, which will be available before too long in Plex Online. Check out and

  9. Stokkes September 24th, 2010 4:49 pm

    3G Improvements alone are worth it. Thanks for the update.

  10. elan September 24th, 2010 4:51 pm

    @MichaelW: Unknown, I gave one guy the binary to track the problem down and he couldn’t reproduce it with this binary, so I’m hopeful, but not sure by any means.

  11. MichaelW September 24th, 2010 5:13 pm

    Ok, I will cross my fingers. btw this new version shows the same version number in the getinfo box as the old one, even though they are different sizes.

  12. elan September 24th, 2010 5:16 pm

    Same version, but should have different git SHA following (the hex digits after the “-”)

  13. Mitch969 September 24th, 2010 6:21 pm

    Elan, for the next release could you please the hardware accelerated H264 when transcoding files ? It would help our Macs doing a better job and using less ressources. Thanks

  14. Mitch969 September 24th, 2010 6:35 pm

    When you say that ffmpeg was upgraded to 0.6, does it mean that transcoding for iOS is also using the new ffmpeg ?

  15. elan September 24th, 2010 6:40 pm

    @Mitch969: that would be a very large task :)

  16. Mitch969 September 24th, 2010 6:51 pm

    Sure it is a large task but we just need it because the MacMini has not the horsepower to transcode highbitrate files or is not able to manage multiple transcoding at the same time. If you succeed on this, you will have a large advance over your competitors. Less ressources used by the computer will also benefit to every one. Please talk to Tokyovigilante to see if it is possible.

  17. JC September 24th, 2010 7:18 pm

    Hey @Elan and the subtitles? Is a feature really useful for me and many non-english speakers!!! Thanks for this update

  18. elan September 24th, 2010 7:23 pm

    @JC: It’s on the list, don’t worry. This is a hot-*fix* with an emphasis on fixing bugs.

  19. Al September 24th, 2010 8:08 pm

    Some news about choppy playback in iso sd movie?
    I love plex but I can’t use it anymore.

  20. Yaniv Meyer September 24th, 2010 8:16 pm

    Thanks team.

    You all are legendary!

  21. ckarv September 24th, 2010 9:19 pm

    A bit offtopic, but I’ll ask anyway.

    Are you guys working on an auto update function for Plex? This would make Plex even more user friendly and less ‘hacky’, making it possible for even the not-so-tlech-savvy to use and maintain the software with ease.


  22. mkh September 24th, 2010 10:19 pm

    For some reason I’m not getting any posters for TV shows after adding the new hotfix :(((

    How do I go back

  23. elan September 24th, 2010 10:24 pm

    @mkh: Probably because TVDB is slammed, not b/c of update. If you really want to go back, whack ~/L/AS/Plex/ and start Plex to restore the old version.

    @ckarv: It already exists, we just made the hotfix for the adventurous who wanted to get an early version (and help us test it!)

  24. wally007 September 24th, 2010 10:33 pm

    @Mitch969 , show me one app that can do what you’re suggesting ? Ati – Nvidia with their almost limitless resources are not able to do it.

    @elan , does this release fix bug triggered when recently added TV Show episode is replaced by different “version” ( avi -> mkv ), episode gets removed from Recently Added list ?

  25. elan September 24th, 2010 10:38 pm

    @wally: We weren’t aware of that bug, can you point to a forum link with examples and explaining? Thanks :)

  26. Mitch969 September 24th, 2010 10:47 pm

    @wally007 there is no app that use hardware acceleration for iOS devices but Ryan implemented hardware accelaration in Plex client within a few days. If it is possible to do it, it will kill the competition (Air Video and StreamToMe). I am already seeing improvements with this hotfix playing my reference file (40 go m2ts file of a bluray backup). I am curious to know if it is due to ffmpeg 0.6 or something else.

  27. Mark Forster September 24th, 2010 11:44 pm

    I can find no folder for plex in ~ L/AS on my mac

    Can someone point me in the right direction

    Elan would you kindly email me as I have a few more questions


  28. elan September 24th, 2010 11:49 pm

    @Mark: L = Library, AS = Application Support, PMS = Plex Media Server

    ~/L means the Library path off your home directory (/Users/xxx/)

  29. Mark Forster September 25th, 2010 12:36 am

    Got it, I will blame the amount of beer I consumed last nigh :)

    Totally off topic now:
    Recently put in a wired network, I want to get away from Windows.

    Elgato netstrem tv tune now sits on the network in the loft, just wondered if you had any plans to intergrate something like this.

    Mac mini: want two the server edition in the loft and a normal one acting as a media centre in the main room ( kinda hanging on for an i3 chip version) if it ever comes.

    I am also hanging on on buying a new tv as I am very interested and hopeful of the LG intergation, at the moment I use mainly a programme called Isedora to stream to a PS3.

    Cheers thanks for your time


  30. dev September 25th, 2010 1:42 am

    Please, fix the cover loading. It takes about 2-3 seconds per one.

  31. turboss September 25th, 2010 1:43 am

    Hello elan,
    thanks for your great work.
    After I updated the hot-fix for the PMS, it’s not possible in Plex via “i” to reload or renew the metadata for a movie. Plex show me the cover and fanarts, but after view seconds Plex crashed down. In the PMS everything works fine!

  32. xain09 September 25th, 2010 2:23 am

    Thanx for the continuing support!

  33. MTI September 25th, 2010 4:33 am

    @elan, Please don’t forget to tweak the streaming part of the PMS to allow it to stream videos, which are already in an iOS supported format (M4V, H.264, AAC), to iPads/iPhones without transcoding :) That and subtitle support are basically all I long for :)

  34. martin September 25th, 2010 4:56 am

    If I just download and install the latest Plex build.. Is this new media server included? Or do I need to update it manually? Where is the autoupdate :D

  35. Kalashnikov September 25th, 2010 5:04 am

    Thanks for the update!

    I have installed it, but this version also seems to have problems with my Home Movies.

    All my Home Movies that are named in this format “2010-06-14-Movie Name.mkv” just don’t show up in the Media Library. All other movies do normally show up.

    How can I fix this without renaming all my movies (I have a lot) :)

  36. ooze September 25th, 2010 8:06 am

    Thanks! It’s so good to see the steady progress!

  37. Phil September 25th, 2010 9:06 am

    This update has caused many of the problems it was meant to fix…films freezing (when they didnt before) and many random crashes…unless the update method is dodgy?

  38. elan September 25th, 2010 9:27 am
  39. elan September 25th, 2010 9:31 am

    @Phil: If you want to go back to the old version, simply delete ~/L/AS/Plex/Plex Media, and restart Plex, which will copy over its pristine copy. I highly doubt it’s responsible for those things, though, but it’s hard to tell, as you haven’t posted any crash reports.

  40. Phil September 25th, 2010 10:01 am

    Thanks for the tip…I’ll try a fresh install, reboot, etc and see if that resolves things first. I’m really liking the new library. I’ll also look into how to post crash reports so that I can help resolve issues (rather than just complain!), thanks.

  41. Mikael Grev September 25th, 2010 10:33 am


    Just want to let you know that since Plex 9 there’s a lot of problems with audio/video sync. I can read in the forums that several guys have the same problem.

    The problem shows when you have 1:1 correlation between fps in the file and on the display. To me this is the only way to watch movies or they get choppy.

    HW acceleration makes the problem worse, some five seconds lag on the audio. Without HW acc the audio lag is somewhere around 0.5 seconds. If I raise the display rate to 50 or 60 Hz the problem goes away.

    Please fix this.

    Also, a feature request. It would be good if you increased the attention to sync between fps in the file and on display. For instance, 24Hz file on 50Hz display should be sped up a couple of percent to 25 Hz. And please add the option to change display resolution/refresh rate to correspond with the played file. That would be awesome!

    In all other areas, really good work. Say hello to the dog.


  42. wally007 September 25th, 2010 10:50 am

    @elan, here’s description to the problem. Its happening with every single ‘avi’ episode that I place with ‘mkv’ version.

  43. phil September 25th, 2010 11:29 am

    Do I delete Plex Media in terminal? As a newbie I cannot find the correct directory. In my ‘Library/Application Support’ directory I now have:
    Plex Media Server
    Plex Media Server.v8

    I’m happy to delete all and re-install but don’t want to loose my preferences and more importantly the the status of ‘watched’ and ‘unwatched’ items.


  44. elan September 25th, 2010 11:32 am

    @phil, as a “newbie” your easiest bet it to wait for us to roll a new release and make it available via auto-update. However, if you read the instructions carefully, you’ll see I mention “~/Library/Application Support/Plex” which narrows down the directory from your list above. You’ll want to drag the updated Plex Media into that directory, replacing the existing one, with no whackage of anything needed.

  45. Phil September 25th, 2010 11:38 am

    Got it now…I also didnt realise that L=Library! Thank you

  46. elan September 25th, 2010 11:45 am

    @Phil: Sorry about that, my wife barely understands me as well.

  47. Estanislau Gonçalves September 25th, 2010 1:35 pm

    Grande trabalho!
    Obrigado! E abraços do Brasil!

  48. Jerome September 25th, 2010 5:14 pm

    After applying the hotfix, nothing is showing up in the Video Plug-ins section. Restarting Plex, PMS, and Mac have done nothing to fix the issue. What’s weird is that I can see the plug-ins if I go through the iPhone app, just the section on the main Mac application is empty. Anyone else getting the same issue?

  49. swordsandtequila September 25th, 2010 5:39 pm

    Dumb question; what exactly does “optimize database” do? Thanks for the awesome work.

  50. elan September 25th, 2010 6:01 pm

    @swordsandtequila (my favorite combination):

  51. MichaelW September 25th, 2010 6:02 pm

    The first hotfix (the less hot hotfix now it seems) has fixed the freeze-without-a-crash problem completely. Thanks for the quick response!

  52. kris Silon September 26th, 2010 4:33 am


    Thanks for the ever continuing updates – enjoying every next step to the fullest. After installing the hotfix I get continuous messages on my screen (library scan complete, …) how can I stop this ?

    Thanks again.

  53. kris Silon September 26th, 2010 4:41 am

    Hello Again,

    Just found it were the growl notifications, so please disregard the comment I just posted.

  54. JCS September 26th, 2010 4:45 am

    Out of interest, why do you prefer to send out hotfixes of components rather than a new version of the plex app? The hotfix approach particularly causes problems for non-admin users with the OsX firewall, which keeps asking for allow/deny access (which the non-admin users can’t control, other than select deny). Nice to have the updates though, thx J

  55. swordsandtequila September 26th, 2010 4:59 am

    @Elan: Gotcha, thanks for the response. Off to optimize!

  56. elan September 26th, 2010 9:20 am

    @JCS: It’s an attempt to be more transparent and fluid with the development process, allowing people to use new code as soon as possible. If they don’t work for you, feel free to avoid them until the official releases :)

  57. Herman September 27th, 2010 7:17 am

    After overwriting the Plex Media folder the Media Server wont start anymore, not even after a restart. :-S

  58. Herman September 27th, 2010 7:40 am

    Please delete my last post and this line. Everything works fine.

    Thanx Elan for all the efforts and hardwork. This is a nice update!! :-)

  59. Tommy September 29th, 2010 4:27 pm

    When will the subtitles work with 1080P MKV files?
    They do in XBMC, but I’m a PLEX fan. For now I’m switching but would like to know when.
    Thanks for PLEX.

  60. elan September 29th, 2010 4:40 pm

    @Tommy, MKV subtitles should work fine in Plex for Mac, let me know if you have any issues.

  61. alirankine October 5th, 2010 4:36 am

    I have just tried installing this update by following the insstructions, however when I start up the media server, it just shows Plex Media Server Starting for the first time, this may take several minutes…. I have left it for a couple of hours and nothing happened. Repeated the same process 3 times now, but still get the same starting message…

    Any idea’s much appreciated!

  62. macnop October 13th, 2010 1:59 am

    Since installing this hotfix I’ve not been able to reach Plex Media Server anymore…..

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